Ensar Oud Reviews 

975
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique nature of the products, describing them as luxurious and unmatched in craftsmanship, offering a profound experience. People frequently highlight the extremely fast and dependable delivery service, noting efficient customs handling and well-packaged items. Reviewers also commend the top-notch customer service, mentioning helpful, responsive staff and generous samples. However, some customers also noted issues with the delivery process, including being unexpectedly billed for shipment and receiving broken items due to poor packaging. Additionally, a few people mentioned that the product scents did not match their expectations or descriptions, with some finding them too spicy or not what they anticipated.

What people talk about most

Product

Reviewers express high satisfaction with the product, often describing the fragrances as extraordinary,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are made with rare... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed of shipping and the... See more

Service

Consumers consistently report positive experiences with the service, often describing it as excellent,... See more

Customer service

Clients share positive opinions on customer service, with many describing it as amazing, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I placed my order last night and it was already handed over to DHL and shipped the next day. That kind of speed is rare and genuinely appreciated. What really stands out is that all taxes and duti... See more

Rated 5 out of 5 stars

Before stating anything about the perfumes. The customer service you have is astonishing. They response and help as possible. The perfumes itself is literally a different story. I bought this one as a... See more

Rated 5 out of 5 stars

Adam is super responsive, friendly, and helpful when making decisions on what to buy; and the product quality is just beyond any other oils you can find in the world. I haven't experienced a cleaner d... See more

Rated 5 out of 5 stars

This one is for the whole Ensar Oud expierience in general, especially for Attar Blue Khalbar. After a second hand blind buy from a reputable enthusiast source, this got me hooked. The quickest, most... See more



Company details

  1. #5 of 56 best companies in Perfume Store
  2. #2 of 5 best companies in Aromatherapy Supply Store
  3. #6 of 36 best companies in Cosmetics and Perfumes Supplier
  4. #3 of 32 best companies in Flavours, Fragrances and Aroma Supplier

Written by the company

Exquisite agarwood and aromatics


Contact info

4.8

Excellent

TrustScore 5 out of 5

975 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(975)

227 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Paid $300 for our Malaki

Paid $300 for oud Malaki, smells like dentist office, waste of money.

February 21, 2026
Ensar Oud logo

Reply from Ensar Oud

Hello. Oud is known to be challenging, and it's very brave of you to jump right into buying a full bottle of wild oud, especially considering its your first purchase. There are samples sets available for first time buyers which allow you to experience a wide range of oud scent profiles before committing to a full bottle. But don't give up on it, there are many customers that hated an oud at first, only for it to grow to become their favorite once they spent some time with it and there olfactory senses developed. So take it out from time to time and see how it has developed and what nuances and aspects of the oud are showing themselves to you at different times of year, in different environments and mindsets. Oud is a journey and the scent spectrum encompassed are vast. Persist and you will experience otherworldly scents that have no comparison.

Rated 5 out of 5 stars

Ensar Oud is the Best!!!

What I really appreciate from Ensar Oud.
1. The highest quality, pure, undiluted Oud oils that I have found so far.
2. Their website is well organized and fun to explore.
3. Shipping to the US is extremely fast and dependable. All fees, duties, tariffs, etc. are covered by Ensar Oud removing all the stress and uncertainty of overseas purchases.
4. I am very pleased with my first three orders and I'm looking forward to the next. The free samples are nice too...

February 13, 2026
Rated 5 out of 5 stars

Fast delivery

Fast delivery, packed safe and awesome free Samples for my order! My 2nd Oil from Ensar, oil and bottle quality is on point! Thank you

February 12, 2026
Rated 3 out of 5 stars

I liked the fragrances but the vials…

I liked the fragrances but the vials came half empty and some practically empty. It's a pity....

February 9, 2026
Ensar Oud logo

Reply from Ensar Oud

Hello Abichka, thanks for bringing this to our attention. During transport the oil may seep into the applicator bulb making the vials look empty, but don't worry the oils still there. I shared a video with you via email on how to easily return the oil into the vial for use.

Hope that helps!

Rated 5 out of 5 stars

Amazimg brand

It's my first order from Ensar oud and promise it'll be more in the future , amazing brand , wonderful website , easy way to make order . All is perfect

February 13, 2026
Rated 5 out of 5 stars

Top artisanal perfumery

The perfume quality in this house is top notch , blended masterfully , for perfume lovers who are seeking good natural ingredients and at the same time perfumes that are wearable I would recommend to start with Ensar , but at the same time these perfumes are highly concentrated meaning it sits close to skin with good longevity and minimal projection . If anyone is fed up with current perfume mass production industry this is your place , the down side is quantity is limited keeping you always on the urge to buy immediately, but world advise try to sample as this is not for everyone one but personally I loved 90% of what I bought however I did carefully look for reviews of people I trust their opinion before blind buying
And by the way Customer service is amazing and shipping was so quick in 2 days

January 28, 2026
Rated 2 out of 5 stars

The samples were empty

The samples were empty

January 26, 2026
Ensar Oud logo

Reply from Ensar Oud

Hello Mohammad, thanks for bringing this to our attention. During transport the oil may seep into the applicator bulb making the vials look empty, but don't worry the oils still there. I shared a video with you via email on how to easily return the oil into the vial for use.

Hope that helps!

Rated 5 out of 5 stars

Absolutely incomparable!

The incomparable fragrances, the website, the gorgeous product descriptions- I feel like a little kid again each time I’m waiting for a package from Ensar to arrive. And when it does, a little taste of heaven.
Thank you 🙏🏼

January 26, 2026

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