Ensar Oud Reviews 

979
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and transparent service, highlighting the exceptional quality of products, often described as unmatched and truly luxurious. Incredibly fast and dependable shipping is frequently mentioned, with orders often arriving quickly. Reviewers also appreciate the top-notch customer service, finding the team responsive, helpful, and attentive. Conversely, a small portion of people felt the product's scent profile did not always match their expectations or descriptions. Some mentioned scents reminded them of specific foods or that notes did not accurately reflect descriptions; a few found oils less strong than previous purchases.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the exceptional quality and... See more

Quality

Reviewers consistently express high satisfaction with the quality of products, highlighting the authenticity... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the fast and speedy... See more

Service

Users describe positive interactions with service, highlighting it as excellent, wonderful, and amazing.... See more

Customer service

People report positive experiences with customer service, highlighting its excellence, attentiveness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I placed my order last night and it was already handed over to DHL and shipped the next day. That kind of speed is rare and genuinely appreciated. What really stands out is that all taxes and duti... See more

Rated 5 out of 5 stars

Before stating anything about the perfumes. The customer service you have is astonishing. They response and help as possible. The perfumes itself is literally a different story. I bought this one as a... See more

Rated 5 out of 5 stars

Adam is super responsive, friendly, and helpful when making decisions on what to buy; and the product quality is just beyond any other oils you can find in the world. I haven't experienced a cleaner d... See more

Rated 5 out of 5 stars

This one is for the whole Ensar Oud expierience in general, especially for Attar Blue Khalbar. After a second hand blind buy from a reputable enthusiast source, this got me hooked. The quickest, most... See more



Company details

  1. #5 of 57 best companies in Perfume Store
  2. #2 of 5 best companies in Aromatherapy Supply Store
  3. #6 of 36 best companies in Cosmetics and Perfumes Supplier
  4. #3 of 32 best companies in Flavours, Fragrances and Aroma Supplier

Written by the company

Exquisite agarwood and aromatics


Contact info

4.8

Excellent

TrustScore 5 out of 5

979 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(979)

229 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top artisanal perfumery

The perfume quality in this house is top notch , blended masterfully , for perfume lovers who are seeking good natural ingredients and at the same time perfumes that are wearable I would recommend to start with Ensar , but at the same time these perfumes are highly concentrated meaning it sits close to skin with good longevity and minimal projection . If anyone is fed up with current perfume mass production industry this is your place , the down side is quantity is limited keeping you always on the urge to buy immediately, but world advise try to sample as this is not for everyone one but personally I loved 90% of what I bought however I did carefully look for reviews of people I trust their opinion before blind buying
And by the way Customer service is amazing and shipping was so quick in 2 days

January 28, 2026
Rated 2 out of 5 stars

The samples were empty

The samples were empty

January 26, 2026
Ensar Oud logo

Reply from Ensar Oud

Hello Mohammad, thanks for bringing this to our attention. During transport the oil may seep into the applicator bulb making the vials look empty, but don't worry the oils still there. I shared a video with you via email on how to easily return the oil into the vial for use.

Hope that helps!

Rated 5 out of 5 stars

Absolutely incomparable!

The incomparable fragrances, the website, the gorgeous product descriptions- I feel like a little kid again each time I’m waiting for a package from Ensar to arrive. And when it does, a little taste of heaven.
Thank you 🙏🏼

January 26, 2026
Rated 1 out of 5 stars

Due to poor packaging

Due to poor packaging, I received a broken perfume...

January 21, 2026
Ensar Oud logo

Reply from Ensar Oud

Hello Cyrille,

Our packaging and claims process is designed to ensure safe delivery and a fair resolution. As explained in our communications, the evidence provided did not demonstrate damage to the product. We remain open to reviewing any further documentation you may have.

Customer Care Team
Ensar Oud

Rated 5 out of 5 stars

Away from the excellent quality of the…

Away from the excellent quality of the oud oil, I'm really surprised about how generous Ensar is, i ordered a sample set of 5 and i got 3 more samples and i ordered oud oil and 2 more samples i got. For sure it won't be the last time to buy form Ensar. Marketing people, you are really smart.

January 16, 2026
Rated 5 out of 5 stars

Oud That Speaks to Those Who Truly Know It

It is not easy to impress someone who has spent many years collecting and experiencing some of the finest oud oils and woods. The Cambodian Oud Oil and Ariani Oud wood from Ansar Oud genuinely exceeded my expectations in quality, depth, and authenticity — particularly the Cambodian oud oil, which made me feel, even if only momentarily, as though I had never truly known Cambodian oud before. This comes from someone raised in a region where oud, in all its forms, is deeply valued, widely used, and culturally understood.

December 27, 2025

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