Envo Energy Solutions 

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See what reviewers are saying

Rated 1 out of 5 stars

It’s Eusebiu again! I am just writing to inform you all that I am still waiting for the money that they promised because the solar system didint work for months and they said they will pay me for tho... See more

Rated 5 out of 5 stars

Front & rear external doors fitted today by Adam & Darren. Professional, diligent hard working lads who carried out a top class installation leaving behind absolutely no mess. Nowadays, a decent job d... See more

Company replied

Rated 5 out of 5 stars

Having insulation installed in the room in the roof by ENVO has been an excellent choice. Great work, fab tradesman that even vacuum up! Work is neat and tidy and care has been taken. The team has tak... See more

Company replied

Rated 5 out of 5 stars

3rd survey went ahead as scheduled. Got a call 30mins before to say on way. Nice friendly guy that explained everything and was quick to measure up and advise next steps. Work on installing interior... See more

Company replied

Company details

  1. Solar Energy Company
  2. Insulation Contractor

About Envo Energy Solutions

Written by the company

We're on a Mission to Decarbonise UK Homes

Insulation

Solar PV and Batteries

Air Source Heat Pumps

Windows & Doors

Envo Energy Solutions are on a single-minded mission to help decarbonise homes across the UK. We believe how we heat & run our homes should be greener and more sustainable

With the price of energy continuing to rise we need to act now to help reduce our energy bills. Sunlight is free, so once you’ve paid for the initial installation of Solar, your electricity costs will be reduced forever

Our team has decades of experience in energy efficiency installations and are experts in everything needed to help you make your home a hive of self-generated warmth. This includes solar panels and heat pumps, along with ensuring you are properly insulated so you're not losing heat as fast as you create it

We’re passionate about climate change and believe everyone should have the choice of living in a self-generating energy-efficient home

We are dedicated to providing our customers with the highest level of service. We train and empower our teams to listen, be courteous and always act with empathy and kindness


Contact info

All reviews

(210)

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Rated 3 out of 5 stars

Good solar system, but with some installation issues.

We ended up with a good solar system for a good price, and everyone at Envo and their supply chain was approachable and friendly. From the point of ordering to getting an installation date was quick. However I can't give 5 stars for a few reasons:
1)It felt like I ended up having to Project Manage the installation after contractors did not arrive when they were supposed to and I was receiving little communication on when to expect anyone. I was having to chase daily. If I had of needed to take time off work to be available, for no one to turn up, this might have been a 1 or 2 star review
2) It is now 4 weeks since our installation and we have not received our paperwork, which means we cannot apply for an export tariff, and are giving away electricity. Hopefully this will change soon.
3) when we did report an installation issue, no one contacted us about it.
But overall the system is now working well and we are happy we took the solar plunge.

October 31, 2023
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Reply from Envo Energy Solutions

Hi David

Thank you for highlighting the issues with your installation. I have passed this over to the team, who can address the issues you have outlined.
With regards to the paperwork, we have to send your documents to your energy operator, which can take some time to be returned rest assured we do continually chase for a response.

if you do have any questions please feel free to contact Head Office on 0161 5182989.

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Rated 5 out of 5 stars

All went well

November 1, 2023
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Reply from Envo Energy Solutions

Hi David

Thank you for leaving a 5* Review.

Its great to read you had a great install.

Thanks again

Team Envo

Rated 4 out of 5 stars

Staff friendly and knew exactly what to…

Staff friendly and knew exactly what to do.
Despite a few technical difficulties the job was completed successfully.

November 1, 2023
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Reply from Envo Energy Solutions

Hi William

Thank you for your 4* Review.

Its great to hear that your solar install was a success albeit a few technical issues and the staff gave you a friendly efficient service.

Thanks for choosing Envo.

Team Envo

Rated 5 out of 5 stars

Group discounted solar installation…

we contacted with Envo energy as part of a group purchase discount solar installation through our local council, Lewes Borough council.

All through the process everything was clearly documented and explained and the time of arrival. The crew did an excellent and efficient job on the installation, very pleased now with our installation

September 16, 2023
Unprompted review
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Reply from Envo Energy Solutions

Hi Mr Morgan

Thank you so much for leaving a 5* Review.

Its great to read that your Solar install went smoothly and everything was to your satisfaction.

Thanks Again

Team Envo

Rated 2 out of 5 stars

The installation was poor from start to…

The installation was poor from start to finish, more logistics than the actual fitting. No one turned up when they said, in total dragged out over 4-5 weeks, what surveyor had said was apparently “rubbish” according to the fitters, very annoying man trying to get payment the second the job was finished

October 1, 2023
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Reply from Envo Energy Solutions

Dear SussexRob

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations and thank you for bringing this to our attention.

Thanks

Team Envo

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Rated 5 out of 5 stars

Highest possible standards throughout

Every element of the survey, the installation and the implementation was first class. All of the people involved were both friendly and professional. Very pleased with the end product.

October 2, 2023
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Reply from Envo Energy Solutions

Hi Mr Ford

Thank you for leaving a 5* Star review.

Envo strive for customer satisfaction and seem that we have achieved this on your Solar install, its great to hear this.

Thanks

Envo

Rated 3 out of 5 stars

Envo used a sub-contractor to install…

Envo used a sub-contractor to install so not ideal

November 1, 2023
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Reply from Envo Energy Solutions

Hi

Thank you for leaving a review. Envo do from time to time use sub-contractors, as do many other companies, If this has affected your over all solar installation or you have issues, please get in touch so we can address this for you. our HO contact is 0161 5182989.

Rated 3 out of 5 stars

The HQ staff try very hard to be…

The HQ staff try very hard to be helpful but overall communication with Envo is a real problem. This is compounded by their use of some very poor installation contractors that don't keep appointments and whose work is 'shoddy'.

October 31, 2023
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Reply from Envo Energy Solutions

Thank you for taking the time to leave us a review, we appreciate your comments and regret to hear you were disappointed with the overall service provided by that particular install team. I have fed your review back to the operations team.

Thanks

Team Envo

Rated 5 out of 5 stars

The service provided was exceptional it…

The service provided was exceptional it was like a military exercise I could not praise this company more, highly recommended.

October 31, 2023
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Reply from Envo Energy Solutions

Thank you for taking the time to leave a 5* Review.

We put in the work to provide a A* service to all of our customers and strive for customer satisfaction, it certainly sounds like we have achieved that for you, now time for you to benefit from the energy savings.

Thanks Again

Team Envo

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Rated 5 out of 5 stars

The installation was very quick and…

The installation was very quick and luckily it was a sunny day so all was easy for the team.

October 17, 2023
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Reply from Envo Energy Solutions

Thank you for your review!

I'm so glad to hear that you had a very efficient solar install and the sun was shining on you, which made things a lot easier for the team involved.
we love hearing from our customers, thank you again.

Team Envo

Rated 5 out of 5 stars

Solar and Battery Installation

Hassel free installation.

October 19, 2023
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Reply from Envo Energy Solutions

Hi Mr Chamberlain

Thank you for leaving a 5* Review.

Its great to see that you have had a great installation and everything went as it should. You can now sit back and reap the benefits of your energy saving.

Thanks Again

Team Envo

Rated 5 out of 5 stars

Very efficient and helpful

Very efficient and helpful
The electrical has explained everything very clearly and the roofers were very quick and tidy

October 18, 2023
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Reply from Envo Energy Solutions

Hi Sue

Thank you for your 5 * Review.

Its great to see that you had a great customer journey and everything was left as it should be.
Here's to many years of energy savings for you.

Thanks Team Envo

Rated 4 out of 5 stars

Solar Panel & Car Charger Installation

6 Panel and 3 Panel strings, Inverter, 2 batteries & Zappi Car Charger in Bristol. Installation and commissioning of system went well. Car charger commissioning was problematic - the latest "2H" models have a virtual hub which needs to be connected to the house WiFi rather than the older separate communications hub. Installers were unaware of this.

October 18, 2023
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Reply from Envo Energy Solutions

Thank you for your review.
i have passed your feedback over to the team, so they are aware for future reference.

Thanks

Team Envo

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Rated 5 out of 5 stars

Solar panels

Great product. The solar panels are doing great job in generating energy. Very pleased with their performance.

September 27, 2023
Unprompted review
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Reply from Envo Energy Solutions

Hi, thankyou for your 5* Star review.

Its great to read that you are benefitting from having Solar fitted.

Thank you for choosing Envo.

Team Envo

Rated 5 out of 5 stars

Peter & Declan

Peter & Declan fitted my new front door. Excellent job. Friendly & polite, great workmanship. I’m a very happy customer.

September 1, 2023
Unprompted review
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Reply from Envo Energy Solutions

Hi Happy Thoughts

Thanks so much for your review.

Its lovely to read that you are a happy customer, Envo thrive on giving customer a great journey from start to finish.

Thanks again

Team Envo

Rated 5 out of 5 stars

Recently had solar panels installed

Recently had solar panels installed. Scaffold went up on scheduled day. Roofer arrived at 0800 on scheduled day & worked without a break until 1545 by which time had put up 11 panels on his own. Electricians should have arrived next day but I was informed why they couldn't & when they would. Chris & Keiran didn't take long to fit the inverter & battery & get it all up & running. I was getting some odd useage readings which I reported to Envo. Chris was back next day & diagnosed a faulty system export meter. James at Envo answered all my technical questions fully, no BS. So, 5 stars from me.

August 21, 2023
Unprompted review
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Reply from Envo Energy Solutions

Hi Mr Pearson

Thank you for your 5* Review.

Its great to see that you have had a great customer journey and you were kept updated all the way with the installation, and any issues were sorted out ASAP for yourself.
I have passed the feedback over to the installers and James.

Thanks again

Team Envo

Rated 4 out of 5 stars

Great job by fitter Adam. Customer service lacking

This company came to our aid after a botched job by a company called Everwarm which did works for us under the government Warm Homes scheme. Among other things we had been left for a year and a half with a front door that didn't close properly.
Adam from Envo did a fantastic job in fitting a new frame and re-hanging the door, which is now a good solid fit and closes fully.
Communication from the office could be better as phone calls tend not to be returned and you are left not knowing if or when someone is coming, and they won't give you a time.

September 18, 2023
Unprompted review
Envo Energy Solutions logo

Reply from Envo Energy Solutions

Hi Lana

Thank you for your review and highlighting the issue with the lack of communication. If you do need any assistance, please ring head office who can help you, 0161 5182989.
We hope that you are now able to enjoy a functioning door.

Thanks again

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Rated 5 out of 5 stars

Peter and Declan did an excellent job

Peter and Declan did an excellent job
workmanship was 1st class and job left spotless
thank you

September 13, 2023
Unprompted review
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Reply from Envo Energy Solutions

Hi Mr Taylor

Thank you for leaving a 5* Review.

Its great to hear that you have had a fantastic customer journey and the engineers went above and beyond.

Thanks

Team Envo

Rated 4 out of 5 stars

No to bad

Not to mention

September 5, 2023
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Reply from Envo Energy Solutions

Hi Mr Uthayaranjan

Thank you for your review.

we hope you are enjoying the benefits of your recently fitted solar panels.

Thanks Again

Team Envo

Rated 1 out of 5 stars

Lost money, job is not done from May! Damaged my roof!

When will someone come to finish working on my solar panels? How long do I have to wait? How many more people will you send? You took the money and the work hasn't been done since May! Destroyed my roof! Such a company should not exist! No response, thieves! I don't know how it works with the government! I do not recommend!!!
Give back the money for the damage caused to the roof and the work that was not performed...

May 17, 2023

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