Epacks Reviews 1,003

Super quick service, very happy with the product

Ordered an Eastpak case. Looks good quality and arrived quickly.

Brilliant service

I placed my order On Wednesday @ 14.30 and it was delivered the next day before noon by DHL when i expected it within 3 working days.
In between, several clear and detailed notifications about the status of my order, the payment and the delivery.
Very competitive pricing and very impressive service. Strongly recommended

I made a mistake with my order. Sent an email and they called back straight away to sort. Bag arrived in 2 days. Very friendly.

very impressed. Great price, great bag and I received the item the next day. Quicker than expected.

Good communication and speedy delivery. The item was well packaged and sold at a great price. Would order again. Thanks

Paid £9.99 for next day delivery. Still haven’t received anything a week later. Takes three days for them to accept the order no option to track my delivery.

Great quality item in good packaging.
Only problem was it was too large for my daughter.
The refund was handled promptly.
Would buy again from this company.

Really great service.
Loved the bag
I would recommend this bag and company to others

Good price, efficient delivery.

Never used this company before but I ordered a Jansport backpack and it came within the timescale quoted and the price was very competitive, as the bag has not been used yet I can't comment on the quality

Order was easy to place, and dispatch and delivery were quick.Good communications regarding order, dispatch etc. Would order from Epacks again.

Easy order, quick delivery and great quality product.

First time ordering and was hear within a few days

Very pleased with new Eastpak backpack for my child to use at high school. Good value for money. Ordering process easy and delivery was very quick.

I ordered a backpack on a Sunday paying a substantial amount for next day delivery. Calculating this from the next working day, I was expecting a Tuesday delivery but it did not arrive until late on Wednesday. I would have been less annoyed had the product been as expected. The dimensions were larger and the back bulky and too rigid for comfort so had to send it back. Unlike other online companies, there is no return label, or link to a delivery company to do this easily. I sent an unanswered email to say I was returning it, and have had no acknowledgement of the return. I did at least get the cost of the bag refunded. Their terms and conditions say they will deduct an admin fee on returns! Not a company I will use again.
I am now editing this review to downgrade to a 1 star. Since posting the inital review, I received an email which offered such excuses as they have no control of the dimensions of the bags that they sell, or if Next Day delivery will actually be delivered next day. They also offered to refund half my postage if I changed the review to a neutral one. I declined.

Great service, very responsive via email. Delivered an unusual order of a discontinued product (a replacement of a personal favourite backpack) I couldn’t find anywhere else in very quick time. Would recommend the shop to anyone in a similar position

Great prices and swift delivery. Size-wise, the backpacks weren't quite what we were after, so we returned for a quick and easy refund, minus postage.

Great price and very fast delivery. Thanks.