estarli Reviews 

My e20 was repaired by estarli and returned in a couple of weeks. They had to replace the controller and the motor wheel . Out of warranty but all seems OK now .

Free of charge seat post replacement clamp provided

Excellent product (shame delivery delayed due to lack of overseas parts)

Excellent customer service!

I received a faulty bike storage box, but Estarli replaced it immediately without any hassle. Their response was quick and professional, and they made the whole process very easy. It's great to see a company standing behind its products and looking after its customers.

I'm very impressed with their after-sales support and would happily recommend Estarli to anyone

Brilliant! Amazing bike that is so fun to ride! Everyone we met at Estarli HQ was super friendly and welcoming. Massive shout out to Louis who organised our test ride and dealt with the sale. Absolute pleasure to deal with. Super fast and safe delivery. Can't recommend highly enough! Very. very happy.

After trialing the bikes there could only be a positive outcome... Very well engineered bikes, very informative and professional sales staff, and competitive pricing.
Two bikes purchased!

Great service, quick response and replacement part issued without any difficulties.

Pleased with my transporter bag for the 20.8 folder. Makes things much easier as there is now no movement. It took me a little while to work out how the bag went together, perhaps an instruction leaflet would help.

I ordered the 28.X in April which at that time was a 2 speed automatic. The bike spec was pretty much what I was looking for, A relatively light ebike with a front suspension option and, crucially, belt driven. Specifying the suspension upgrade advised a 1 month build/delivery time. Having read several reviews, the consensus was that it could take a bit more time than that. This was fine, it would turn up when it turned up. About a week after ordering it was announced that the bike would now be available in a 3 speed automatic version. I contacted Estarli and asked if my order could be amended to this new model. This was done and I paid the upgrade price. The bike was delivered 1 day shy of 2 months after ordering.

First impressions were excellent, a nice looking bike. Once unboxed and set up the only obvious issue was that the battery door did not sit quite quite flush with the downtube. I mailed Estarli regarding this and received a quick response back from Chloe who I ended up exchanging a few mails with to try and solve the issue. My thanks to her. Once out on the bike it was obvious there were only 2 gears at work, More mails and I was offered the option to send it back to be rebuilt with the 3 speed hub. This was done and the bike was returned after another 3 weeks or so

The bike was very nice in 2 speed and I considered a refund of the upgrade price. I'm glad I didn't however as the 3 speed is excellent. There's not much communication from Estarli but they were very responsive to messages in my case.

Keeping in fast and clear communication
helpful and understanding.
the product goes without saying excellent much alike all the products I have had from them.

Loving my 28.9 bike. It's just brilliant and I haven't even used the e-mode assistance yet. Build quality is great and you can just tell it's a solid bike built to last so can't wait to get out there and use it as much as possible

Friendly approach with a great product Fun to ride .slightly disappointed in lack of communication when the bike was going to be ready .i had to chase .otherwise all was good and when it did arrive ,it was perfectly boxed with good instructions

No roblem with order and good to deal with

Collected my folding ebike the other week. Easy to order compatible products online with my specific model. Delivery was prompt.

The Customer service at estarli is absolutely second to none. I ordered a bike through a Cycle Scheme, and Louis from estarli was proactive and helpful in processing the steps to get me to the point where I am now awaiting my bike.

The website is responsive and straight forward, and the customer service is responsive, helpful and will go above and beyond for their customers.

Thank you Louis and team - I cant wait to get my bike!

The team addressed my concerns promptly and professionally and were kind and supportive throughout the process. Thank you for the excellent delivery service and for resolving the issues so efficiently. I really appreciate the great customer service.

Bought an E28.x - the second Estarli bike I've purchased. The bike itself is great - no issues there. However, upon unpacking I noticed quite a deep scratch on one of the seat stays, and also the product was delivered almost 2 weeks after the initial delivery estimate which was frustrating given I had to chase for these updates rather than receive delivery estimates proactively, and ultimately I wasn't in to receive the delivery.

Thanks, product delivered on time.

Beautiful bikes and great product. Customer service could be better, as whilst there were delays on our product being shipped we only received one communication and had to chase. Videos are all out of date and don't reflect the power gauge used on the bikes. Annoyingly as well none of the QR codes work on the packaging.

Good product, colour matched my 4 year old bicycle.
Restored to cycles original condition.