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e.surv Chartered Surveyors Reviews 

14,617
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,295 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service quality and absolute professionalism demonstrated by the surveyors throughout the entire property evaluation process. Many people note that the comprehensive property reports are exceptionally detailed, well-structured, and very easy to navigate for home buyers. Consumers also greatly appreciate the prompt turnaround times for receiving documents and the exceptionally helpful communication maintained before appointments. Reviewers frequently mention that detailed follow-up phone calls are extremely beneficial for clearly explaining survey findings and addressing any specific concerns. Buyers feel thoroughly supported and well-informed when discussing maintenance recommendations and future steps with knowledgeable staff.

What people talk about most

Staff

Customers report positive experiences with staff, highlighting their professionalism, thoroughness, and... See more

Service

Consumers find service to be positive, highlighting a smooth, professional, and well-organized process from... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the overall experience as professional,... See more

User experience

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Response time

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Reviews shaping this summary

Rated 5 out of 5 stars

The survey was great for us as 1st time buyers; everything was easy to understand and accessible. Mark Pilling was excellent at answering our questions and provided the full report the same day he vis... See more

Company replied

Rated 5 out of 5 stars

It's more than 20 years since I last commissioned a survey for a house purchase and I was extremely pleasantly surprised by the service provided by e-surv on this house! Our surveyor, Jenni Lees, sen... See more

Company replied

Rated 5 out of 5 stars

I had a level 2 survey carried out a few days ago on a property I’m in the process of buying. The report I received was very detailed, helpful and easy to understand. The following day Trevor Brad... See more

Company replied

Rated 5 out of 5 stars

I can't rate Michael Hole highly enough in the service he recently provided to me after completing the L2 survey he did on a house I'm purchasing. He took the time to call me after the survey had been... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Appraiser
  3. Real Estate Appraiser

Written by the company

e.surv Chartered Surveyors is one of the UK's leading providers of residential property surveys, homebuyer reports, property valuations and property risk services. Founded in 1989, we help homebuyers, homeowners, lenders and property professionals make informed property decisions with confidence. Headquartered in Kettering and supported by a nationwide network of more than 600 RICS-registered surveyors, e.surv combines local property expertise with innovative technology to deliver trusted residential surveying and valuation services across England, Wales, Scotland and Northern Ireland. Our services include HomePlus Digital Home Surveys, RICS Level 2 Surveys, RICS Level 3 Surveys, independent property valuations, mortgage valuations and residential property risk services. Whether you're buying your first home, moving house, remortgaging, investing in property or seeking professional surveying advice, we help you understand a property's condition and value before making important decisions. Our award-winning HomePlus Digital Home Survey is unique to e.surv. Equivalent to a standard RICS Level 2 Survey, HomePlus provides all the same core property condition information while offering additional benefits designed to help homebuyers make more informed decisions. These include an interactive digital report, condition ratings, detailed photography, repair and maintenance guidance, energy efficiency insights and local area information, creating a more engaging and informative home survey experience. Customers can get a survey quote, customise their survey, book online and pay securely through our website, making the process of arranging a home survey faster, simpler and more convenient than ever. We accept major debit and credit cards through our secure online payment system. At e.surv, we're committed to providing clear, professional property advice that helps customers move forward with confidence.

Property Surveys, Valuations & Homebuyer Reports Nationwide

Written by the company

Buy Your Next Home with Confidence
e.surv Chartered Surveyors provides RICS home surveys, homebuyer reports, property valuations and residential surveying services throughout the UK. Our HomePlus Digital Home Survey, unique to e.surv, gives homebuyers a detailed, interactive assessment of a property's condition, helping identify potential issues before exchange and completion. With nationwide coverage and local surveyor expertise, we help thousands of customers make confident property decisions every year.
FAQ: What is a HomePlus Survey?
HomePlus is e.surv's exclusive Digital Home Survey and is equivalent to a standard RICS Level 2 Survey. It includes all the core property condition information provided in a traditional Level 2 Survey, plus additional benefits such as an interactive digital report, detailed photography, repair and maintenance guidance, energy efficiency insights and local area information. HomePlus helps homebuyers better understand a property's condition before they commit to a purchase.
FAQ: Is HomePlus the same as a RICS Level 2 Survey?
HomePlus includes the core information of a standard RICS Level 2 Survey, but enhances the experience with interactive photographs, digital navigation, energy efficiency information, repair guidance and local area insights to help buyers better understand the property before purchase.
FAQ: Can I book a survey online?
Yes. Customers can receive a quote, book and pay for a HomePlus survey online through the e.surv website, creating a faster and more convenient experience.
FAQ: Are e.surv surveyors RICS qualified?
Yes. e.surv works with a nationwide network of more than 600 RICS-registered surveyors. All surveys are completed in accordance with RICS professional standards, providing customers with confidence in the quality and consistency of the advice they receive.
FAQ: Do I need a survey when buying a house?
A home survey helps identify defects, maintenance issues and potential repair costs that may not be visible during a viewing. A professional property survey gives homebuyers a clearer understanding of a property's condition and can help avoid unexpected costs after moving in.
FAQ: What areas does e.surv cover?
e.surv provides residential surveying and valuation services throughout England and Wales, through a nationwide network of local surveyors.
FAQ: How long does a home survey take?
The time required depends on the size, age and condition of the property. Once your survey has been booked, your surveyor will arrange the inspection and your report will be issued after the property visit has been completed.
FAQ: What is the difference between a Level 2 and Level 3 Survey?
A RICS Level 2 Survey is typically suitable for conventional properties that appear to be in reasonable condition. A RICS Level 3 Survey provides a more detailed inspection and is often recommended for older properties, unusual construction types, properties that have been significantly altered or homes requiring renovation.
FAQ: Can a survey help me negotiate the purchase price?
Yes. A property survey may identify defects or issues that could affect the property's value or require future repairs. Buyers often use survey findings to negotiate with sellers or budget for future maintenance costs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

15K reviews

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4.8

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(14,617)

3,273 reviews in the last 12 months

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Rated 5 out of 5 stars

great service

The L2 Homebuyer's survey was very thorough. The surveyor rang me afterwards to talk through all the points and explained everything clearly. Very helpful.

August 17, 2026
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Reply from e.surv Chartered Surveyors

We're so pleased you found the Homebuyer's survey thorough! It's wonderful to hear that our surveyor discussed all the points and explained everything clearly, proving to be very helpful.

Rated 5 out of 5 stars

Great and professional service!

Julia was excellent and managed to arrange a viewing with the property just 3 days after filling out the form. Julia arrived and gave a very detailed evaluation of the property, wrote it all up and sent it to me that same day. Likewise, I phoned on the weekend when she was 'out of hours' and still found time to answer my questions about the survey then and arrange to go back to the property to find out a bit more about the house which was previously made unnaccesible to her by the owner being absent.

August 6, 2026
Unprompted review
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Reply from e.surv Chartered Surveyors

We're delighted to hear about your excellent experience and that our team was able to arrange a viewing so quickly. It's wonderful that the evaluation was detailed and sent to you promptly. We're especially pleased that our team went above and beyond to answer your questions and gather more information about the property.

Rated 5 out of 5 stars

Superb

Superb, used this company on 2 occasions first time pulling out of the buy has saved us thousands.

August 17, 2026
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Reply from e.surv Chartered Surveyors

We are so glad we could assist you and help you save money. We appreciate your positive feedback!

Rated 5 out of 5 stars

Great savings and fast survey

The survey was great for us as 1st time buyers; everything was easy to understand and accessible. Mark Pilling was excellent at answering our questions and provided the full report the same day he visited the property. We are really happy with the service and the savings compared to other quotes, which were nearly double what we paid.

August 17, 2026
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Reply from e.surv Chartered Surveyors

We're delighted to hear that the survey was easy to understand and accessible for you as first-time buyers. It's great that our surveyor was excellent at answering your questions and provided the full report so quickly. We're also pleased you were happy with the service and the savings.

Rated 5 out of 5 stars

Very informative

Very informative, & kept me up to date at every stage, going through things in plain English explaining the Jargon.

August 21, 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear that you found our service informative and that we kept you updated at every stage. It's great that we could explain things clearly and avoid jargon!

Rated 5 out of 5 stars

Excellent Service

The surveyor, Andrew Trinick, was extremely helpful and informative and made calls to me prior to inspecting the property and following his inspection to chat through his findings. The report itself was typed up and in my inbox the same day and the pictures within the report made it really easy to understand. A great service with a very customer focussed approach. Easy to understand and no jargon. Excellent customer service. Thank you Andrew!

August 20, 2026
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Reply from e.surv Chartered Surveyors

We're delighted to hear about your very positive experience and that our surveyor was extremely helpful and informative. It's great that the report was easy to understand and that you received excellent customer service.

Rated 5 out of 5 stars

Richard at Esurv was fantastic…

Richard at Esurv was fantastic throughout the survey process for our first home. He took the time to talk everything through with us, explaining everything clearly and making sure we understood how it all worked. He also managed to fit us into a cancellation, which meant we got the survey completed much sooner than expected. We really appreciated his professionalism, communication, and willingness to help. Highly recommended!

July 29, 2026
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Reply from e.surv Chartered Surveyors

We're delighted to hear about your very positive experience and that our surveyor was fantastic throughout the process. It's great that everything was explained clearly, and we're pleased we could fit you in sooner. We appreciate your kind words about our professionalism and communication.

Rated 5 out of 5 stars

An extremely helpful experience

It's more than 20 years since I last commissioned a survey for a house purchase and I was extremely pleasantly surprised by the service provided by e-surv on this house! Our surveyor, Jenni Lees, sent us a detailed but easy to comprehend document after her survey. What was most impressive was the offer of a follow-up phone call to go through all the elements on which we needed clarification. As the house was being purchased by our son (his first home) this was particularly useful and welcome. And Jenni's call was clear, friendly and above all encouraging to our son. Moreover she said we cold contact her at any time before we signed our contract. Thank you Jenni!

August 20, 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear about your positive experience with our service, especially the detailed report and the helpful follow-up call. It's wonderful to know our surveyor provided such clear, friendly, and encouraging support for your son's first home purchase. We appreciate your kind words!

Rated 5 out of 5 stars

Mike was very helpful for me and…

Mike was very helpful for me and provided me with the information and advice I needed and especially pointed out some dangerous features in the house I’m buying , he was very informative and I couldn’t have asked for anymore
Kevin

August 20, 2026
Unprompted review
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Reply from e.surv Chartered Surveyors

We're so glad to hear our team member provided such helpful and informative advice, especially regarding important safety features. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Great service

Great service. Very informative

August 17, 2026
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Reply from e.surv Chartered Surveyors

We are so happy to hear that you found our service great and informative. We truly appreciate your positive feedback!

Rated 5 out of 5 stars

they help with my question

they help with my question

August 18, 2026
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Reply from e.surv Chartered Surveyors

We're so glad we could assist you with your question. We appreciate your positive feedback!

Rated 5 out of 5 stars

excellent service


We were extremely impressed with the service we received. Richard was fantastic from start to finish. He called us personally to introduce himself and explain the survey process, which immediately put us at ease.
He said he would call us later that day once the survey had been completed, and he did exactly as promised. The report was then sent to us very promptly, along with clear recommendations and helpful advice.
Richard was very professional, knowledgeable and thorough throughout, and we felt completely confident in his expertise. We would highly recommend this company to anyone looking for a professional and reliable surveying service. Excellent service from start to finish!

July 1, 2026
Unprompted review
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Reply from e.surv Chartered Surveyors

We're happy to hear you were extremely impressed with the service. It's great that the clear communication and prompt, thorough report gave you confidence. Thank you for your high recommendation!

Rated 4 out of 5 stars

Plan

I was happy with the ongoing communication I received before, and after the survey was completed (in the way of emails and telephone calls). The actually survey report was both thorough and easy to understand.

Jamie (the surveyor) was very polite, professional and explained each aspect of the survey report clearly.

August 17, 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear you were happy with the communication you received and found the survey report thorough and easy to understand. It's wonderful that our surveyor was polite, professional, and clearly explained everything.

Rated 5 out of 5 stars

Quickly booked appointment for the…Type 2 survey

Quickly booked appointment for the survey, produced report the same day with a follow up for questions the day after.

August 19, 2026
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Reply from e.surv Chartered Surveyors

We're delighted to hear that your appointment was booked quickly, the report produced promptly, and that our follow-up was helpful. Thank you for your positive feedback!

Rated 5 out of 5 stars

found expensive problems, saved me from bad purchase

You found a lot of problems with the property which I hadn't spotted. If not for your survey I would almost certainly have proceeded with a purchase of a house which would have bankrupted me. Instead, I had warning to withdraw, and I am so grateful for your help. It's heartbreaking to receive this news about such a lovely house, but I would much rather know in advance, than lose my life savings. Thank you so much.

August 19, 2026
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Reply from e.surv Chartered Surveyors

We are truly grateful for your kind words and are glad our survey provided the crucial insights you needed. It's always our priority to offer thorough and accurate assessments, ensuring our clients can make informed decisions. We understand this news was difficult to receive, but we are pleased we could prevent a potentially significant financial burden. Thank you for trusting us with such an important matter.

Rated 5 out of 5 stars

Excellent service

Everything from the initial enquiry to the booking, survey completion and follow up call from the surveyor (Paul) was prompt and professional. The survey (level 2) was thorough and advice from the surveyor was honest and helpful and all at a very sensible price! I would recommend without hesitation!

August 17, 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear that everything from your initial inquiry to the follow-up call was prompt and professional. It's wonderful that the survey was thorough and the advice was honest and helpful, all at a sensible price. We appreciate your recommendation!

Rated 5 out of 5 stars

Excellent

Excellent, thorough and very helpful survey

Ben provided an excellent service throughout our RICS Level 2 survey. The report was thorough, clear and highlighted the important issues we needed to investigate further before proceeding with our house purchase.

What particularly impressed us was Ben's willingness to speak with us afterwards and talk through his findings in more detail. He took the time to explain the areas of concern, what they could mean in practical terms and which issues he felt required further professional investigation. We never felt rushed, and his explanations gave us a much clearer understanding of the property and the next steps we should take.

Buying a house can involve a lot of uncertainty, so having a surveyor who is approachable, knowledgeable and prepared to explain the findings properly makes a huge difference.

We would happily recommend Ben to anyone looking for a professional and thorough surveyor. Five-star service.

August 14, 2026
Unprompted review
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Reply from e.surv Chartered Surveyors

We are so pleased to hear about your excellent experience with our service. It's wonderful that the thorough report and the surveyor's willingness to discuss the findings in detail made such a positive difference in your house purchase journey. We appreciate you highlighting the clear explanations and helpful guidance.

Rated 5 out of 5 stars

Very Happy with Service

I had a level 2 survey carried out a few days ago on a property I’m in the process of buying.
The report I received was very detailed, helpful and easy to understand. The following day Trevor Bradshaw called me to discuss the findings and answer any questions.
Trevor was really helpful and he took the time to explain the survey to me and offer his opinion on any concerns I had, he also gave me useful advice on issues highlighted.
I would highly recommend e surv and would use them again in the future.
Thank you Trevor

August 20, 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear that your Level 2 survey was detailed, helpful, and easy to understand. It's wonderful that our surveyor took the time to discuss the findings, answer your questions, and offer useful advice. We appreciate your high recommendation and look forward to assisting you again!

Rated 5 out of 5 stars

Brilliant Surveyors!

Fay was brilliant, had a chat with her before the report was published and she explained about everything in the report, once I read the report everything was as it should with nothing of note to notice, the company were quick in getting everything set up and arranged for the survey to take place, would recommend these!

August 18, 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear about your positive experience! It's wonderful that our team was quick in setting everything up and arranging the survey, and that the report met your expectations. We truly appreciate your recommendation.

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