EuroDNS Reviews 

316
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the intuitive website design, noting that managing domains, navigating the online control panel, and executing bulk updates is straightforward and highly efficient. Many consumers also appreciate the quick setup process and reliable assistance provided by support agents during various technical configurations. However, some customers also noted frustrating experiences regarding slow response times, unhelpful customer service interactions, and difficulties reaching representatives when needed. People frequently mentioned persistent troubles with account verification, complex login procedures, and unexpected domain restrictions that caused major disruptions to their online operations.

What people talk about most

Website

People report ambiguous experiences with website features, as some consumers found the platform clean,... See more

Customer service

Consumers find customer service to be mixed, as while some reviewers reported unprofessional behavior,... See more

Service

Customers consistently note ambiguous experiences with service quality, as some reviewers praise fast... See more

User experience

Users describe ambiguous interactions with user experience, as consumers find the platform clean, intuitive,... See more

Response time

Customers had mixed experiences with response time, as some reviewers appreciated rapid assistance and quick... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The transfer process was almost flawless. However, when I tried to update my own contact address, I was notified that any update would be charged as a trade, hence it would be billable costing twice t... See more

Company replied

Rated 5 out of 5 stars

Switching to EuroDNS has been such a relief. Coming from Host Europe, where everything felt complicated and frustrating in recent years, I was honestly expecting more headaches. Instead, EuroDNS m... See more

Company replied


Company details

  1. DNS Provider
  2. Business to Business Service
  3. e-Commerce Solution Provider
  4. Email Service Provider
  5. Web Hosting Company

Written by the company

Born in Europe in 2002 and headquartered in Luxembourg, EuroDNS has been assisting individuals in managing their domains and websites since before Myspace went live. Our longevity stems from a simple equation: our clients receive more when we give more. That's why we go the extra mile to ensure they get exactly what they need. We believe that technology is only as good as the people who support it, which is why we are committed to creating a trusting, supportive, and respectful work environment.


Contact info

3.2

Average

TrustScore 3 out of 5

316 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(316)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

BOT/AI Support

No, support, no respond! All are zombies

December 1, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hey Lyubomir,
I'm sorry to hear this and would really like to understand what happened, to help get things sorted. Please contact our support team support@eurodns.com so we can follow up. I'd like to precise we do not use AI for support, we have a human support team, always available when needed, to help you our customers in many languages. Thanks for taking the time to leave a feedback, I hope we can quickly solve your issue. Team EuroDNS.

Advertisement
Rated 1 out of 5 stars

Incompetence just got a name

1. Support is slow and barely helps, if they bother answering

2. Every year you have to jump through hoops to re-verify your contact data.

If something changes, you have to go through multiple hoops to ensure your domains are not parked.

You pay for them, you update your userdata. But then your domains are still unverified because you forgot to change something in menu 5, 7 and 9.

Then, if you want to change your stuff, you have to guess which data profile might be right because the expertly crafted web app doesn't show you.

It feels like whack-a-mole, but instead of having fun, I'm having to try to reinstate domains that have been deactivated after I wrote to support multiple times that it's not working. Mind you, they still deactivate your domains and then blame you for their shitty web app that doesn't, in fact, work.

December 8, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hello Fred, I'm sorry to hear your experience didn't live up to your expectations. In order to give you more clarity and ease up the next steps, could you please give me your case number so we can look deeper into the situation? Team EuroDNS.

Rated 1 out of 5 stars

Terrible experience

Terrible experience. Slow replies, and nothing gets solved. has been 2 weeks for an auth code, they are doing everything possible to slow me down, so I had to renew a domain with them. never again

I will provide the case number only after I've been able to pull away the domain. Seeing how you work, I don't want to be stuck with you for life.

November 17, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hello, sorry to hear about this. Could you please provide me your case number so we can look deeper into the situation?

Rated 5 out of 5 stars

Good service

December 4, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hello Klant, thank you so much. Enjoy your day, EuroDNS.

Advertisement
Rated 5 out of 5 stars

efficient

always fast reply on my emails
and professional follow up

November 27, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hello Louis, Thanks for the feedback, we do take pride on answering asap but always with quality service. Take care - Eurodns

Rated 1 out of 5 stars

Don't register a domain with Eurodns

Don't register a domain with them. Customer service doesn't respond. You can write to them, but nothing happens. They blocked my domain, my pages are inaccessible, and my email isn't working. I can't even take my domains away because they've blocked everything. The worst service provider I've ever seen.

November 25, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hello László, we hope you are doing great today. We have requested information 3 days ago to investigate your issue, with no answer so far. Could you please provide the incident number? We do not take actions unless we have asked you informations or updates on your profile, and usually many times. Once you have provided this incident number, we will make sure to solve this issue asap. Team EuroDNS.

Rated 1 out of 5 stars

Don't honor orders.

I've bought a domain for €50, they accepted my order and payment, started processing it.. But the next day they refused to honor my order, canceled it and released the domain. And now they ask €1330 for it. And not even an apology. just a short nonsensical email.

This was my only (short-lived) experience with EuroDNS, but I'm going to stay away from this one. Feels too much like a scam.

November 13, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hello W,
Thanks for sharing this feedback, we’re sorry for the frustration caused. We'd like to investigate what happened in your case to bring better support. Could you please provide more information by contacting us at support@eurodns.com. We'll review thoroughly your situation to give more clarity.

Advertisement
Rated 5 out of 5 stars

Easy to understand

Easy to understand. We use this service to manage only few stuff without any complications.

October 1, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hello František. At EuroDNS, we try to keep things simple and hassle-free for the best experience, just the way it should be. Thanks for your feedback! Team EuroDNS

Rated 4 out of 5 stars

Easy to change and use.

Easy to change and use.
Correct price

September 27, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hi Kristien, simplicity and ease are some of our core values. We appreciate you taking the time to share your experience! EuroDNS

Rated 5 out of 5 stars

What a great product!

Switching to EuroDNS has been such a relief. Coming from Host Europe, where everything felt complicated and frustrating in recent years, I was honestly expecting more headaches. Instead, EuroDNS made me smile.

It’s clean, intuitive, and super easy to navigate, even as a brand-new user, I found everything straightforward. No hidden traps, no endless clicks. Just a product that works the way it should. Resonably priced as well.

EuroDNS is proof that domain management doesn’t have to be a pain. Great product, simple to use, and exactly what I needed! I will transition the domains & hosting I'm doing over to you guys, you rock!

September 20, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Good morning Michael, what a nice feedback, we're glad to keep our promises. Cheers, EuroDNS.

Rated 5 out of 5 stars

A ticket was raised and resolved within…

A ticket was raised and resolved within just a few hours the very same day. Impressive efficiency and excellent customer support from EuroDNS — thank you to the team.

September 11, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

How are you Anastasios? It's nice to hear your issue was solved with efficiency & quickness, two important qualities for our teams. Have a great day, EuroDNS.

Advertisement
Rated 5 out of 5 stars

Ticket created and fixed same day !

A ticket created and a feedback and solution provided within a few hours the same day ! What can I expect more ? EuroDNS is providing a GREAT support service ! Many thanks to all the team !

September 10, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hey Sam, we take great pride in having a quick & efficient customer service team. Have a great one, EuroDNS.

Rated 1 out of 5 stars

Selling a domain they don't have

I was trying to register a .cc domain I had been looking for, which was listed as unavailable on other platforms (often with the only option to auction it off from the owner for a lot of money).
To my surprise, it was offered on EuroDNS for around 40 EUR for two years. So I clicked "buy" and they charged my card.
Two hours later, I get an email that they couldn't process my order, because "the domain name has already been registered by a third party". Shouldn't they have checked this before selling it? Isn't this the whole idea of their service?
I get my money refunded, but of course this takes a few days and then it turns out I get back around a Euro less than i paid (probably because of currency conversion or other fees, since I don't have a bank account in EUR).
In the end, I got the experience of being "sold" something they don't have, and then not even getting all my money back.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service!
All requests were dealt with and resolved promptly.

August 20, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hey, we truly appreciate you for taking the time to share your thoughts with us. EuroDNS Team.

Advertisement
Rated 5 out of 5 stars

A good expirience!

I had my domains here for 4 years with no issues whatsoever. I've used their email service for the past year and are really happy.
With good prices and excellent customer service, they deliver an excellent solution.

August 13, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hello Jan, Thanks a lot for your feedback! We're so glad to hear everything has been running smoothly with your domains and that you’re happy with our customer service too. It means a lot to know you’ve been with us for 4 years and still going strong.

Rated 2 out of 5 stars

I would avoid it

Pros: Does the job. Has a good customer support team. Allows registering some unusual TLDs.

Cons:
They try to charge money at every step (even to update DNS lol). This year, they hiked my domain fee by almost double. The UI isn't that great.

Conclusion:
It's good till it works but wouldn't recommend it.

July 23, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

We are sorry to hear that overall, your experience with us was negative, Aavishkar. We try our best to offer you the best value, and as you pointed out, that includes our great customer support team. In any case, thank you for taking the time to post a review, we'll take your feedback into consideratoin, and we hope you'll register many domains with us.

Rated 5 out of 5 stars

Easy acces to customer login page

Easy acces to customer login page, all clear information what to do.
And informed in all stage, payment, renewals etc.

June 24, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Thank you so much Peter! Our friendly support team is always a click away in case you have any questions.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look