EuroDNS Reviews 

316
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the intuitive website design, noting that managing domains, navigating the online control panel, and executing bulk updates is straightforward and highly efficient. Many consumers also appreciate the quick setup process and reliable assistance provided by support agents during various technical configurations. However, some customers also noted frustrating experiences regarding slow response times, unhelpful customer service interactions, and difficulties reaching representatives when needed. People frequently mentioned persistent troubles with account verification, complex login procedures, and unexpected domain restrictions that caused major disruptions to their online operations.

What people talk about most

Website

People report ambiguous experiences with website features and usability. Many reviewers praise the... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers reported unprofessional... See more

Service

Reviewers highlight ambiguous aspects of service, showing a stark division in customer opinions. While some... See more

User experience

Users describe ambiguous interactions with user experience, with many highlighting time-saving bulk updates... See more

Response time

Consumers find response time to be ambiguous, reflecting a wide division in their experiences. While some... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The transfer process was almost flawless. However, when I tried to update my own contact address, I was notified that any update would be charged as a trade, hence it would be billable costing twice t... See more

Company replied

Rated 5 out of 5 stars

Switching to EuroDNS has been such a relief. Coming from Host Europe, where everything felt complicated and frustrating in recent years, I was honestly expecting more headaches. Instead, EuroDNS m... See more

Company replied


Company details

  1. DNS Provider
  2. Business to Business Service
  3. e-Commerce Solution Provider
  4. Email Service Provider
  5. Web Hosting Company

Written by the company

Born in Europe in 2002 and headquartered in Luxembourg, EuroDNS has been assisting individuals in managing their domains and websites since before Myspace went live. Our longevity stems from a simple equation: our clients receive more when we give more. That's why we go the extra mile to ensure they get exactly what they need. We believe that technology is only as good as the people who support it, which is why we are committed to creating a trusting, supportive, and respectful work environment.


Contact info

3.2

Average

TrustScore 3 out of 5

316 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(316)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

slow

2 weeks to register domain in 2025

June 24, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Dear Oleg, to help us better understand your issue, could you kindly provide a reference number or any additional details we can use to track your case? Alternatively, you can reach out to support@eurodns.com with a brief explanation of your issue, and our team will assist you promptly. Best regards.

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Rated 5 out of 5 stars

Very satisfied customer for may years

I have had 4 domains with EuroDNS for longer than I can remember. Excellent prices and, when I've needed support, it's been fantastic. I have just needed to set up a URL forwarding for an existing website to a new one. It was made more complicated because both were HTTPS (it's much simpler from HTTP to HTTPS).
Romuald was very helpful. All steps well explained and with links to the relevant help pages.

June 13, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hi John, thank you for your review.

Rated 1 out of 5 stars

eurodns is friggin bullshit!

eurodns is friggin shit! i waste my friggin money into them all the domains i got from them refusing to update nameservers! classic.. only friggin chinese domains are trustworthy nowadays! this is how far are we fallen idiotic disgrace!

June 13, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

We're sorry to hear you've experienced that.
To help resolve the issue, could you please provide a reference number or any related order details? That way, we can look into it and assist you more effectively. Thank you.
Best regards, EuroDNS team.

Rated 5 out of 5 stars

Very good service.

Very good service.
Helped to buy a domain at lower cost and transfer to my VPS service provider. All was smooth. Thanks

June 6, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Thank you for your review, JJ.
Best regards, EuroDNS team.

Rated 4 out of 5 stars

Fast DNS and reliable

Remove one star for two reasons:
1-There is no online chat operator and you may ask for assistance only trough the email or direct call.
2-When you transfer the domain they are not moving DNS zones and you need to make the setting by yourself.
I see DNS updates are very fast and reliable, I'm happy with their service.

May 1, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Thank you for the review Nima. Cheers - EuroDNS team

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Rated 1 out of 5 stars

The billing is a disaster

The billing is a disaster. The platform randomly created 10 different billing profiles, only one of which did not have the VAT number, and took that as the billing information.

When I emailed asking them to add the VAT number, they refused unless we pay 15€ for the "change".

Terrible customer service!

May 8, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hi Alejandro, we're sorry for the frustration caused.
While we understand your concerns, our billing system follows strict invoicing rules, including for VAT updates. If you have any further questions, feel free to contact us at support@eurodns.com.
Best regards, EuroDNS team.

Rated 1 out of 5 stars

stay away from this rip off company

stay away from this rip off company. ive bought a domain name wait it for it to be processed, next morning i received an e`mail saying, i can not have that domain? coz already been sold? :(
why sell something you dont have. just a total rip off BS company..
Case #: 00765604

Subject : Re: Your order 21083397

THIS IS THEIR EMAIL
Hello HH

Unfortunately, one of the services you requested in your order has been closed:

Order details Reason order denied
1 Annual fee for .pl : 888.pl for 1 year(s) The domain name has already been registered by a third party

The amount will be refunded on the payment method used to pay the order, if it was paid using credit card or Maestro card. If the order was paid with PayPal, iDEAL, bank transfer or prepaid account, the amount will be refunded on your EuroDNS prepaid account.

The complete refund process can take up to 5 business days.

what a POS. bunch of C,s

May 12, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hello Halit. We are sorry to hear about your experience. Unfortunately, the domain you requested was already registered by a third party. We will be happy to give you a refund as previously stated. Thank you, EuroDNS team.

Rated 4 out of 5 stars

to expensive

May 12, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hello Svetozar, thank you for your feedback. We work continously to keep our prices competitive and offer your the best value. Thank you, EuroDNS team.

Rated 1 out of 5 stars

Got robbed

I had been a satisfied user of EuroDNS services until a recent incident involving the registration of a domain name that was mistakenly flagged—apparently based on an AI-generated report—as potentially fraudulent.

Without any prior consultation or proper communication, EuroDNS took unilateral action and permanently closed my account, rendering all my domain names inaccessible and unmanageable. While swift action may be justified in cases involving criminal activity, it is equally important to reassess the situation once additional context or clarification is provided.

Despite my clear explanation that the domain was not being used fraudulently in any way, EuroDNS has shown no willingness to reconsider their position. Furthermore, they have refused to transfer my domains to another registrar, effectively seizing control of assets that rightfully belong to me.

Based on these experiences, I can only strongly advise others to stay well clear of this company.

Edited on 7th May 2025: Although EuroDNS stated they would investigate the matter, they simply closed the case after their Trustpilot reply without providing any comments. The account remains suspended.

Edited on 12th May 2025: I was only able to transfer my previous domain names to another provider after directly contacting the company's COO. They still have not acknowledged any wrongdoing, and offered neither an apology nor a refund throughout the process. I strongly urge fellow customers to be extremely cautious.

Edited on May 12th (again): I think it says a lot about a company when, instead of offering an apology, it chooses to publicly share a customer’s private and detailed information.

May 7, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hi, we're sorry to hear about your experience.
To investigate this further, could you please share a reference number, support ticket ID, or the domain name in question? We'll look into it as soon as possible.
Best regards, EuroDNS Team.

UPDATE:

Thank you for your feedback regarding the suspension of the domain name facebookteam.com. We take all complaints seriously and are committed to upholding our terms and maintaining a secure and lawful environment for all users.

We would like to clarify the reasons behind the suspension:

Violation of Our Terms and Conditions:
The domain name (RegisteredTrademark)team.com and the associated email address mark.zuckerberg@(RegisteredTrademark)team.com were registered in violation of our Terms and Conditions, specifically:
Article 10.1: This section explicitly states that customers must not infringe on the rights of third parties. In this case, the use of a domain name and email address resembling a well-known brand was deemed to be in violation of intellectual property rights and could have misled others into believing it was an official account, which is a clear breach.
Immediate Suspension Clause (Article 15.1):
As per Article 15.1 of our Terms and Conditions, we reserve the right to suspend services immediately if we believe there is a potential risk, including cases involving suspected phishing or fraudulent activity. In this case, the domain raised concerns of potential phishing or identity misrepresentation, which led us to act promptly to prevent further harm.

Domain Transfer:
Regarding the domain transfer request, we would like to confirm that we only allowed the transfer of a domain name that was not associated with the infringing domain. We are committed to ensuring that all domains under our management comply with legal and security standards.
We understand the inconvenience this may cause, but our primary responsibility is to protect our customers and maintain the integrity of our services by adhering to legal and ethical standards. If you believe there has been any misunderstanding or if you wish to appeal the suspension, please feel free to contact us directly, and we would be happy to assist you further.
Thank you for your understanding and cooperation.

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Rated 1 out of 5 stars

Slow and difficult auth code release

EuroDNS is known for its restrictive auth code (EPP code) release policy, where they:
• Delay releasing the auth code for 5 days after the request (likely as a "security measure").
• Invalidate the code after ~14 days without warning, forcing users to request it again if the transfer isn’t initiated in time.
This can be frustrating, especially if you’re trying to transfer your domain quickly. Here’s how to work around EuroDNS’s policy:
How to Successfully Transfer Out of EuroDNS
1. Request the Auth Code Early
• Go to EuroDNS Dashboard → Domain → Transfer Out → Request Auth Code.
• Note the exact time/date of your request (the 5-day timer starts then).
• EuroDNS will email the code only after 5 days.
2. Initiate the Transfer Immediately After Receiving It
• Once you get the code, start the transfer at your new registrar within 24–48 hours (EuroDNS may invalidate it after ~14 days).

April 22, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hi Ettore, we're sorry to hear about your experience. To help us look into your case and assist you further, could you please share your contact details or a reference number? You can reply here or reach out to us directly at support@eurodns.com. Thank you.

Rated 4 out of 5 stars

Recommended

After trying several DNS services in the US and Europe, I found EuroDNS, their price and proximity to where I lived made them very attractive to me.
The zone management and DDNS section has been simple to use compared to others and customer support has always been there.
I have now been a customer for over 6 years, I'm very happy and I recommend.

April 19, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hi Jerry, thank you for your feedback. Best regards, EuroDNS team.

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Rated 1 out of 5 stars

Unprofessional Service – Domains Suspended Without Justification

Extremely disappointed with EuroDNS. They suspended my domains without any clear reason or valid explanation, even though I have never used them for anything illegal or against their policies. I reached out to support multiple times, but their responses were vague and unhelpful.

What’s worse is that they blocked me from transferring my domains, which feels like they’re holding them hostage. I paid for these services and expected a professional level of support and transparency — unfortunately, I received neither.

I strongly do not recommend EuroDNS if you value your online business and domain ownership. There are much more trustworthy and responsive registrars out there.

April 14, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hi, we're sorry to hear about your experience.
To investigate this further, could you please share a reference number, support ticket ID, or the domain name in question? We'll look into it as soon as possible.
Best regards, EuroDNS Team.

UPDATE: Hi, We were able to look into your case and confirm that it has been reviewed by our legal team. As this is a particular situation, the details have already been explained to you.

If you have any further questions or would like additional clarification, you're welcome to contact our legal department directly at legalservices@eurodns.com.

Thank you for your understanding.

Best regards, EuroDNS team.

Rated 3 out of 5 stars

way too expensive too bad because…

way too expensive too bad because gadaddy is cheaper

March 21, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hi Constantin, thank you for your feedback. We're happy to assist you at eurodns@support.com in case you need further help or have any additional questions. Best regards, EuroDNS team.

Rated 5 out of 5 stars

Always a good and fast response

Always a good and fast response to any question you may have regarding your subscription. I have been a client for years and can only recommend them!

March 18, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Thanks for your feedback.
Best regards, EuroDNS team.

Rated 5 out of 5 stars

First impressions

It has only been a month but so far i have had a good experience, no issues, quick service and fair prices.
Lets hope it stays this way.

March 17, 2025
Unprompted review
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Reply from EuroDNS

Thank you, Jordy.

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Rated 5 out of 5 stars

Very good

Very good. They helped me to migrate a .hm domain, without issue. Their response was speedy.

March 10, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Thank you for your feedback. Best regards, EuroDNS Team.

Rated 1 out of 5 stars

Unbelievable

Unbelievable! Despite EuroDNS having some of the highest rates in the market, they outright stole all seven of my domains that I transferred to them just a few weeks ago. They changed the nameservers without my consent and are now refusing to refund me. This is absolutely unacceptable—what a terrible company!"

March 5, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Dear Karim, to help us better understand your issue, could you kindly provide a reference number or any additional details we can use to track your case? Alternatively, you can reach out to support@eurodns.com with a brief explanation of your issue, and our team will assist you promptly. Best regards.

Rated 1 out of 5 stars

Payment twice

The money was debited from our account but did not reach EuroDNS. It could not be determined whether the error was on EuroDNS's side or with the payment service provider. We then made a second payment.

February 7, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Dear customer, in order to better understand your issue, we'd appreciate if you could provide us with a reference number or any other information we could use to track your case. You can also email support@eurodns.com explaining your issue, our team will help you promptly. Best regards.

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