EuroDNS Reviews 

316
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform clean, highly intuitive, and completely straightforward to navigate for successfully managing, bulk updating, and purchasing multiple domain names efficiently. Many people warmly appreciate the very quick responses, detailed professional explanations, and truly helpful assistance provided when setting up complex DNS configurations and web services. However, some customers also noted frustrating communication delays, unhelpful staff interactions, and rigid support policies when trying to resolve urgent technical issues. A few people experienced severe problems involving suddenly locked domains, unexpected account suspensions, and hidden difficulties while navigating the activation process for free features.

What people talk about most

Website

People report ambiguous experiences with website features and usability. Many reviewers praise the... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers reported unprofessional... See more

Service

Reviewers highlight ambiguous aspects of service, showing a stark division in customer opinions. While some... See more

User experience

Users describe ambiguous interactions with user experience, with many highlighting time-saving bulk updates... See more

Response time

Consumers find response time to be ambiguous, reflecting a wide division in their experiences. While some... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The transfer process was almost flawless. However, when I tried to update my own contact address, I was notified that any update would be charged as a trade, hence it would be billable costing twice t... See more

Company replied

Rated 5 out of 5 stars

Switching to EuroDNS has been such a relief. Coming from Host Europe, where everything felt complicated and frustrating in recent years, I was honestly expecting more headaches. Instead, EuroDNS m... See more

Company replied


Company details

  1. DNS Provider
  2. Business to Business Service
  3. e-Commerce Solution Provider
  4. Email Service Provider
  5. Web Hosting Company

Written by the company

Born in Europe in 2002 and headquartered in Luxembourg, EuroDNS has been assisting individuals in managing their domains and websites since before Myspace went live. Our longevity stems from a simple equation: our clients receive more when we give more. That's why we go the extra mile to ensure they get exactly what they need. We believe that technology is only as good as the people who support it, which is why we are committed to creating a trusting, supportive, and respectful work environment.


Contact info

3.2

Average

TrustScore 3 out of 5

316 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(316)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable

Good service. They do not increase renewal prices and respect privacy. Before choosing this company, I tried to subscribe to the product with two French registrars that required scanned copies of identification documents, which seems illegal to me and should not be shared on the web. EuroDNS takes a completely different approach, respecting privacy, avoiding abuses, and not exposing customers to potential identity theft in case identification documents leak online.

January 31, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Thank you, Myxus. We appreciate your feedback.

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Rated 2 out of 5 stars

Support takes 48+ hours to respond via email

I took out a hosting package...but I bought a domain on another registrar.

I got the nameservers but it was impossible to figure out how then to connect this external domain to my hosting account.

Contacted support and they didn't reply to my email within 48 hours during working days...nearly all other web hosting companies have live support or respond quickly.

Pretty useless.

January 10, 2025
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hi Joshua.

We're sorry to hear about your experience.

Unfortunately, the reference number provided relates to another customer. Could you please share more details about your case so we can assist you further?
Thank you.

Best regards.

Rated 5 out of 5 stars

No problems

No problems, no issues, good services.

December 16, 2024
Unprompted review
EuroDNS logo

Reply from EuroDNS

Thanks for your feedback.

Rated 5 out of 5 stars

Good service

Good service. Clear and convenient control panel. Relevant services.

December 2, 2024
Unprompted review
EuroDNS logo

Reply from EuroDNS

Thank you, Brian.

Rated 4 out of 5 stars

My assessment of your conference

The initiative was great in essence, but very interesting also content-wise. The background study is high-level, the panels were well-designed... To be continued.

November 26, 2024
Unprompted review
EuroDNS logo

Reply from EuroDNS

Thanks, Patrick.

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Rated 4 out of 5 stars

Nearly unlimited choice in domain names…

Nearly unlimited choice in domain names and mostly not too pricey.
Their website is difficult to navigate but the helpdesk is great and fast responding.
Been using their services for the past 10 years and apart from the complicated website I'm very satisfied.

October 23, 2024
Unprompted review
EuroDNS logo

Reply from EuroDNS

Thanks, Boudewijn.

Rated 5 out of 5 stars

professional company with excellent support team

I was assisted swiftly, kindly and decisively by support-coworker Ken. I rarely require support at EuroDNS but when I need it I can count on being helped with my problem in a professional and efficient manner.

October 10, 2024
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hi Andres, thank you for taking the time to provide us with your supportive feedback.
We truly appreciate it and are always happy to assist.

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Rated 5 out of 5 stars

EuroDNS is perfect

EuroDNS is perfect, very reliable, great Admin Gui., top!

September 11, 2024
Unprompted review
EuroDNS logo

Reply from EuroDNS

Thank you, Johannes. We appreciate your feedback.

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Rated 1 out of 5 stars

better choose another service

do not enter card data into this service, auto-renewals are deducted without the possibility to cancel them even in pending status

September 4, 2024
Unprompted review
EuroDNS logo

Reply from EuroDNS

Dear Customer, we apologize for the inconvenience.
Customers always have the option to cancel auto-renewals with just a single click. If you need further assistance, feel free to email us at support@eurodns.com, our team will help you promptly.

Rated 1 out of 5 stars

Quick but unhelpful

Customer service was quick to respond but wasn’t actually reading the questions so it took ages to get a problem resolved. Resembled talking to a bot even though it was a human. Wouldn’t recommend from a service point of view.

August 5, 2024
Unprompted review
EuroDNS logo

Reply from EuroDNS

Dear LC,
Thank you for your feedback. We appreciate you sharing your experience and are sorry to hear it wasn’t as expected. We'll take this seriously to ensure better service going forward.

Rated 1 out of 5 stars

they've put the wrong contact details on my domains

They've put the wrong contact details on domains purchased by me, yet they ask me to pay in order to do a "TRANSFER" and rectify the data. The problem is their UI because, during checkout, after selecting the company profile which I had created earlier, it still did the order with my default private person profile.

EDIT: I was not able to solve this with the support team, no idea why they're saying that.

July 30, 2024
Unprompted review
EuroDNS logo

Reply from EuroDNS

Thank you for your review, Laurențiu.

We'd like to clarify that we always charge for domain transfers, as it's a standard procedure in our service. Regarding the contact details, we understand you selected your company profile, but the order was processed using your default private person profile, which may be due to the setup in your account.

We’re glad to see that you were able to resolve this with our support team, and we’re here to help with any future questions or concerns.

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, I received a promo code from Euro DNS and tried to apply it.

The code states

MID-YEAR FLASH SALE
GET 30% OFF
ON DOMAIN NAMES

Contacted their customer service and they said its only for new domains but the code says "Domain Names"

Their customer service were so rude and unprofessional with their response.

July 30, 2024
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hi Scott, we're sorry to hear about your experience.

We do specify in the sale page T&Cs that the discount is for new domain names only. We apologize if this wasn’t clear and for any frustration caused.

If you have any more questions or need further assistance, please let us know.

Best regards.

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Rated 1 out of 5 stars

For consumers it is not to be…

For consumers it is not to be recommended. It takes 3 hours to install this SSL certificate because of the crappy instructions.

Update: I just saw the answer of this crappy company: what a lie! The same crap processes exist since 2020!!!

June 6, 2024
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hi Frank, thank you for sharing your feedback.

We strive to make the setup process as quick and seamless as possible, and we regret that this was not your experience.

Your feedback is valuable to us, and we will use it to improve our processes and support services.

Best regards, EuroDNS team.

Rated 1 out of 5 stars

Shop around or transfer as soon as you have the chance

I would strongly advise against using this registrar if you value reliability and efficient service. Their policy of suspending domains due to a mere email confirmation issue, rather than reaching out directly, can severely disrupt your operations. This happened to us recently when their notification ended up in our spam folder, causing an unexpected hour-long blackout of our services.

Their customer support exacerbates the problem by displaying a dismissive attitude and only accepting complaints through tickets, which adds unnecessary delays to issue resolution. Instead of proactively helping users, they seem more focused on maintaining rigid procedures, even when it inconveniences their customers.

Such practices turn what could be a satisfactory service into a nightmare for anyone managing service infrastructure or relying on consistent online operations. Considering the potential impact on your business or project, exploring alternatives would be a prudent decision.

June 24, 2024
Unprompted review
EuroDNS logo

Reply from EuroDNS

Hi Alexandru, we're sorry to hear that.

In order to ensure we can assist you as quickly as possible, please provide a reference number or your order ID.

You can also contact support@eurodns.com or call us on our phone support, which you can find at my.eurodns.com/about/contact.

Thank you for your understanding.

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