eVitamins 

Like many customers posting on this thread I too have an outstanding order for an expensive purchase that I wouldn’t normally be able to get in the U.K. My order was placed in October but despite repeated requests for tracking information I’ve received no information on whether the order has been processed. My account has also been suspended/disabled as I’m getting a 404 error code (page not found) when I try to log in. This is shocking customer care and I’m even beginning to wonder if the company has closed down as so many people have had problems. Perhaps it’s more a case of no longer providing support to customers outside of the US. Maybe they think if they ignore us we’ll just go away. I contacted the manufacturer of the product I’m trying to purchase - Ovasitol by Theralogix but they were unable to help. Maybe I’ve been lucky to date but this is the worst customer care I’ve ever come across. I guess it’s time to contact PayPal but I’d rather get the product I purchased.

Update - PayPal tried contacting them but they didn’t respond so I got my money back.

I usually don’t write reviews but this is the worst shopping experience I had this year so far. I have contacted their customer support team several times on zendesk, via email and on social media to double check the stock availability of the supplement I have ordered and also get updates on the status of my order which after a week is yet to be shipped. No response at all. Now I just found out my account has even been suspended/disabled as I’m getting a 404 error code (page not found) whenever I try to log in. WOW.

Eventually I managed to get a full refund after filing an item not received case which was closed in my favour on PayPal.

Evitamins has gone out of business. Andrell International LLC, the company that owns the trademark for Evitamins, filed for bankruptcy on 21st December.

I ordered on the 21st october. Up until a few days ago it said still processing but now i cant log in, an error page comes up. I have emailed several times, and tried over fb and Instagram and absolutely no response. I know others are having the same issue. I don’t know what’s going on but I’m really unhappy, it was an expensive order and I cannot afford to lose that money. Sort it out evitamins!

After i made an order and paid online .Iam not able to sign in to my account and iam always directed to a page showing error 404 ( page not found ) . I contacted their help center and no one replying .
The worst experience

Up til 2 weeks ago I’ve always had my orders. This time it’s still not been dispatched despite emails asking where my order is there has not been one response. Wot is going on with them does anyone know how to actually get a reply please. They have finally emailed back to say the items are out of stock at mo. Shouldn’t of taken money or given a alternative

They are scammers.

They have ‘low’ prices.

But, they deliver nothing.

If you contact the customer service, they tell you that your order has shipped, but you will never recieve anything from eVitamins.

CRIMINALS!!!

(I have had this happen to me 2 out of 2 times).

I was/am locked out of my eVitamins account.
Seems like they have been hacked! I came here to see if there was any mention of it. Found 1 person/ review.
Accustomed to getting swift replies from CS, but 8 days now and no real communication.Account still locked as of 3 Nov, 2023.
So will have to pause my bank info with them for now...

I have to review my review because I got my refund spot on time.
So I have no right to call them frauds, I just saw all the negative reviews here and made my conclusions.

I saw an American product online with a reasonable UK price, so I entered my information including my bank details but when I got to the checkout stage I saw that the postage was very expensive (it was going to be sent from US). So I changed my mind, back-paged the website and removed my personal details.

Now I notice that they have taken money out of my account! I’ve had to report them to my bank for fraudulent activity and have had to order a replacement bank card.

Avoid at all costs, if you give them your bank details they’ll help themselves, even if you don’t order anything!

Never received my order, did not get my money back. Very difficult to reach anyone at Evitamins.

I have been using evitamins since before covid. I have wanted to stick with them due to their home location which is in my state. I do still have some vitamin subscriptions with them. They carry a lot of third party tested vitamins and have a wide variety. However, the subscription service is difficult to navigate. Help desk is led through a separate company which has led to a lot of miscommunication/user error with the site. For example, when you have auto shipments and want to adjust frequency, you must contact zendesk and have them change it. Also, if you order multiple vitamins and one type is unable to ship, they will hold your entire order unless you reach out. Some how my auto shipments get goofed up all the time. I used to get all my vitamins through evitamins, but as it’s just doesn’t get better I think I’m giving up. Too much back and forth and when I can find my stuff locally or at retailers that ship on time or let me know when things will be late, there is just no need.

Took nearly £100 out of my account without warning or permission, now they're not answering my queries.

UPDATE: They did eventually issue a refund, but only after I put in a formal complaint via email (threatening legal action, crappy reviews everywhere, etc).

Would still swerve them in future but updated review to 2 stars instead of 1.

Terrible service ! I placed an order begin of July 2023 and the products were NOT delivered after 6 weeks !! No delivery information given. No mail with an excuse for the delay.
If they reach out on this site, this will mean they have a fraction of customer relationship sentiment but i don't expect this to happen !!

Terrible service,. I placed a large order and this was not shipped after a month,. When I reached out they said some items were in back order and I just had to wait,, no date, no options to send me whatever they do have stocked,. No mail with an excuse for the delay,. Nothing,. What a horror

I ordered vitamins to be sent to Mexico. I never got an update on their status and after a month assumed I had been refunded.
I had not been refunded so I emailed evitamins. Apparently the package had been seized in Mexico and that although it isn't evitamin policy , they would refund me.
Be careful with orders as in their policy (highlighted to me after the fact) they claim to not be responsible if orders don't make it through customs.

I placed an order in May 29th. No sign of my order. I contacted the company and received a refund

My supplements never arrived.
I do think they tried to ship my supplements but something went wrong during shipping (either by them or by the shipping company?).

The bad part is that their customer support is horrible. Do not expect answers to every query, and sometimes expect half-answers more than a week after you ask.

Terrible company. Did not receive order and when I contacted them on numerous occasions, they didn’t reply. Stay well away, if you don’t want to be ripped off

Terrible. Tried to charge my credit card when I didn't order anything (I decided to buy the supplements locally). Fortunately, my bank realised that they are scumbags and blocked the card.

Terrible customer service. Did not receive the order. No response from seller, no refund received.
This is first time I am dealing with something like that. Super disappointed. I would advice not to deal with a company like this.