Conversation started off a bit sarcastic and impolite. Representative helped navigate adding my extension without being kicked out the system. At the rep said I would get a month free services for the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything worked well and I used evoice for several years. The only thing I did not care for was the user interface. It was challenging to say the least when I wanted to update voicemail boxes, add n... See more
Company replied
When you changed the app features I can no longer see the missed call numbers in the app and have to login online to the website to see the missed phone calls. It is very inconvenient. I called a cus... See more
Company replied
Have used the service for years and they've started to add some new features, but costs have nearly doubled. My account was suspended off once while travelling when there was a cyber attack on my numb... See more
Company replied
Company details
- #53 of 58 best companies in Telecommunications Service Provider
- #243 of 252 best companies in Business to Business Service
Written by the company
A business phone system with robust features to help grow your business, all from your personal phone. Start calling from your new number in minutes without any complicated setup or hardware. Our phone system can be customized to meet your business's specific needs, featuring scalable features that grow with your business, with no long-term contract.
30-Day Money Back Guarantee
Multiple phone numbers for your business, conference calling, custom greetings, auto attendant, SMS texting and more.
Cancel within the first 30 days of service for a full refund.
Contact info
United States
- (877) 581-5789
- www.evoice.com/contact/
- www.evoice.com
3.3
Average
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Called in for support
Called in for support, was put on hold, had to hang up, never got a call back. Submit a support request on line, no one ever addressed the issue. Either way, the problem seems to have resolved itself, EVOICE must have a bad day with service because all of a sudden it started to working again.
November 9, 2025
Reply from eVoice
Hello iGoTech - Thank you for reaching out and for sharing your experience. We sincerely apologize that you were placed on hold without a follow-up and that your online support request was not addressed. This is not the level of service we aim to provide. We're happy to hear the issue has since been resolved, though we understand how frustrating the interruption must have been. It’s possible there was a temporary service disruption, and we appreciate your patience as things returned to normal. If the issue reoccurs or if there is anything else you need assistance with, please don’t hesitate to contact us. We’re here to help and want to ensure your service remains reliable. Thank you again for bringing this to our attention.
Never fixed
Never fixed. Called at inappropriate hour 4 am and then 6 am .please do not call using your time zone you need to use the customer time zone. So far the new app is pretty much useless I deleted it and am using old one for now.
October 30, 2025
Reply from eVoice
Hello KS - Thank you for your feedback. We sincerely apologize for the inconvenience caused by our calls at inappropriate hours and for the frustration you’ve experienced with the new app. If you would like, we are available to assist with the new app to help address any remaining issues. Please review https://support.evoice.com/hc/en-us/. To set up a personalized session, reach out using 'Contact Support' from the support page, include your contact details, and the code TP91117OS in the description, allowing us to locate your request quickly. Your satisfaction is important to us, and we are committed to improving your experience.
Not getting calls
November 6, 2025
Reply from eVoice
Hello CD Koncept Apparel & Signage - We’re really sorry to hear that you’re not receiving calls, we understand how frustrating that can be. We’d like to get this resolved for you as quickly as possible. Please reach out to us at https://www.evoice.com/contact/ and our support team will be happy to help get your service working smoothly again.
Thank you for bringing this to our attention.
Credit to Paul Dolan:
Credit to Paul Dolan:
He addressed and solved the problem. I was learning how to send an email form my account. It is very helpful
November 8, 2025
Reply from eVoice
Hello Darrell - Thank you for your Feedback. We're pleased to hear that the issue has been addressed and resolved successfully with the help of our agent, Paul. It’s great to know that you found the process helpful while learning to send emails from your account.
Reply from eVoice
Hello Kenneth - Thank you for your feedback. We're glad to hear that the issue was resolved promptly and to your satisfaction. Please don't hesitate to contact us if you need further assistance or have any additional questions. It’s always a pleasure to support you.
Reply from eVoice
Hello Javier Morejon - Thank you for your kind feedback. We sincerely appreciate your positive comments regarding our customer service and system. It’s always rewarding to know that our efforts are making a positive impact. Please don’t hesitate to reach out if you need any further assistance or have additional feedback to share. We value your continued support.
The new app is not user friendly
The new app is horrible and much less use friendly than the previous one. Currently looking for a more user friendly ap.
November 6, 2025
Reply from eVoice
Hello Marybeth - Thank you for sharing your feedback about the new app. We're sorry to hear it hasn’t met your expectations and that you’ve found it less user-friendly. We appreciate your input and will share your comments with our development team as we continue to improve the app’s usability. If you’d like, we can arrange a brief call to discuss your concerns in more detail. Please contact us directly at https://www.evoice.com/contact/. When using the form in addition to your contact details, please include code TP1112OS so we can easily locate your request.
Very knowledgeable and helpful
Very knowledgeable and helpful.
Been a customer for many years and few calls needed for help.
October 30, 2025
Reply from eVoice
Hello CP - Thank you for your Feedback and for being a loyal customer over the years. We truly appreciate your continued trust and are pleased to know that you’ve needed only minimal assistance during that time. Please don’t hesitate to reach out if you ever require support; we’re always here to help.
Did not resolve the issue
Did not resolve the issue. Response was dismissive at best. Currently actively searching for new provider.
October 31, 2025
Reply from eVoice
Hello Bruce - We’re truly sorry to hear about your experience and that we didn’t meet your expectations. Your feedback is very important to us, and we’d like the opportunity to make things right. Please contact us directly at https://www.evoice.com/contact/ so we can review your concerns in detail and work toward a resolution. We appreciate you bringing this to our attention.
Reply from eVoice
Hello Octavia Bostic - We’re happy to assist with setting up your account. Our team has located your account information and sent you an email inviting you to schedule an appointment at a time that’s most convenient for you. During this appointment, our support team will reach out and guide you through the setup process.
Reply from eVoice
Hello Michele Ellis - We really appreciate your Feedback! Our team works hard to provide excellent service, and it means a lot to hear that it shows.
Reply from eVoice
Hello Gary - Thank you for sharing your feedback. I’m glad to hear the service met your needs for the day. If there’s anything we can do to make your experience even better next time, we’d love to hear your suggestions.
After a few tries with other customer…
After a few tries with other customer support, the last one persevered and got it right. That said, I still don’t like the changes in the platform- the prior version for me was more user friendly.
October 19, 2025
Reply from eVoice
Hello Wendy Levy - Thank you for your feedback. We're glad to hear that the last support agent was able to assist you, even if it took a few attempts. We understand how frustrating it can be when platform changes impact usability, especially when the previous version felt more intuitive. Please know that our development team actively reviews all customer feedback. While we can’t provide a timeline just yet, updates like these involve ongoing backend work and thorough testing. We’ll be sure to share any updates as soon as more information becomes available.
Don't try this service
Don't try this service. It's gone rouge and 100% avatar. No customer service. It's all Mark Benioff type BS.
Orlando "Saves the Day". - Thanks for restoring my faith in eVoice customer service.
J. Salinger
October 17, 2025
Reply from eVoice
Hello John - We appreciate the feedback regarding your support experience while requesting assistance logging into your account. You were interacting with a tenured support team member via email and not an AI bot. To remedy your login issues, enter your eVoice phone number followed by the number (1) in the EXT field, and your account password. We apologize that our team member did not include the extension details in the email, which may have resolved the login issue. Please use the reset password feature if you don't recall your password.
Helpful representative
Helpful representative, after many calls I hope our issue is resolved
October 10, 2025
Reply from eVoice
Hello Jane - Thank you for your feedback, and we're glad to hear that one of our representatives was able to assist you. We truly hope the issue is fully resolved now, but if anything further comes up, don’t hesitate to reach out. We’re here to help.
Reply from eVoice
Hello Barry E Boucher - Thank you for your feedback! We're thrilled to hear that you had a great experience. It means a lot to us to know our efforts made a difference.
They take several minutes when you ask…
They take several minutes when you ask for their help. You cant change auto attendant settings without their help. They lie to you and then ignore you. Bad servuce go to some place else. This is ghetto technology —> X
October 15, 2025
Unprompted review
Reply from eVoice
Hello Pamela Baker - We're sorry to read your feedback and comments. Changing or deactivating an auto-attendant requires assistance from our support team due to its complexities. All technical feedback is shared with our developer team to identify and implement further improvements that enhance our customers' ease of use. We will ensure that your review comments are shared with them at our next meeting. We would like to understand your comments regarding your support team interactions and have requested your contact details to review. Please reply to this request at your earliest convenience.
Terrible customer support & ghetto technology
Persistent to make things right. I appreciate due diligence. Could be better the first time around. Update: went back to edit extensions and you can't. This is like a ghetto technology. If you make any mistake with your auto attendant, you can't make changes or you are forced to get entirely different phone number a completely set up new auto attendant from scratch. I simply wanted to make small extensions adjustments and you can't at all. Do not get this service
October 8, 2025
Reply from eVoice
Hi Philip Wiley - Thank you for your feedback. We truly appreciate your patience and are glad our team’s persistence made a difference. You're absolutely right, getting it right the first time is always our goal, and we’ll continue working to improve in that area.
Speedy replies and service
October 10, 2025
Reply from eVoice
Hi Brian - Thank you for your feedback! We're glad to hear you’re happy with the speed of our replies and service. Providing exceptional support is something we take pride in.
Good service, but not perfect
Have used the service for years and they've started to add some new features, but costs have nearly doubled. My account was suspended off once while travelling when there was a cyber attack on my number. EVoice sent me a cryptic email while I was away that actually looked like a phishing email to me so I ignored it. Meanwhile, people called my number and got a not in service notice which was not good. It was sorted about a month after I got back, but only getting one notice with no real explanation left me without the service for quite a long time without me knowing it. No problems since, but no apology and no follow up to say that they've changed their notification procedure.
October 1, 2025
Reply from eVoice
Hi GMD - Thank you for your feedback and continued support. I’m sorry for the inconvenience caused during your travels and the lack of clear communication. We understand how important reliable service and timely notifications are, especially in critical situations. Your feedback has been shared with our team to help improve our processes moving forward. We're glad things have been smooth since, and we're here if you need anything else.
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