Purchased phone and was told about offer, after clicking link it states to apply after certain date. Set reminder on phone, followed all instructions and put in all relevant information. Had communica... See more
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See what reviewers are saying
Avoid the scam people!!!! To claim your free gift with your mobile phone contract you after go frew these guys and on there claim website you after put when you purchased and your emi number and off c... See more
Company replied
Claimed free gift package when buying a phone. After almost 1 month had not received. Emailed them and got a prompt reply saying stock was due in the next day. Katazyna could not have been more helpf... See more
I purchased an Xbox package which included Game Pass and some other bits and pieces. I encountered difficulties in the set-up process including access to Game Pass. The assistance I received from Jami... See more
Company details
Written by the company
Exertis is one of the UK&I's largest and fastest growing technology distribution -and specialist service providers. We partner with 700+ global technology brands and over 13,000 resellers, e-commerce operators and retailers. Our opening hours are Monday to Friday, 9am to 5:30pm.
Contact info
United Kingdom
- www.exertis.co.uk
3.7
Average
284 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
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Great service and very fast delivery
Great service and very fast delivery. V impressed!
February 25, 2022
Reply from Exertis
Hi Jo
Thank you for taking the time to leave us such a positive review,
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Decent
Xbox Series X delivered next day and when my game pass wasn't activated on launch Marlon sorted me right out the next day.
February 25, 2022
Unprompted review
Reply from Exertis
Hi Dominic
Thank you for taking the time to leave us a review, we very much appreciate it.
Got an Xbox series X with 2 years…
Got an Xbox series X with 2 years ultimate game pass on console but it wasn't on the console. Emailed exertis and Marlon was helpful, gave us hints and tips about how to get the game pass activated and it worked. Woohoo thank you
February 25, 2022
Unprompted review
Reply from Exertis
Hello Lisa, thank you so much for taking the time to leave such a great review. It is always great to hear that our team have delivered such wonderful service and it is something we do pride ourselves on. We will make sure Marlon receives the feedback and thanks again for leaving your review
Reply from Exertis
Hello David, thank you for your review, so pleased you are happy with our service.
Delivery was made to a neighbour
Delivery was made to a neighbour, but was told it had been delivered to me. Photo taken was very unclear and when I spoke to a member of the call team, she agreed the photo was poor and was supposed to let me know where the parcel was delivered, but I was never contacted. Luckily my neighbour was honest and gave me my parcel.
February 25, 2022
Reply from Exertis
Hello Ant, we are sorry that the delivery did not go quite according to plan. However, thank you for your informative comments - we are always looking to improve our service so will take your feedback on board. Please accept our apologies for the late arrival of your goods but do hope you are enjoying your Xbox now
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No hassle and super fast delivery
February 25, 2022
Reply from Exertis
Hello Justin, thank you so much for taking the time to leave your review. It really makes us proud that we can deliver a no hassle, fast delivery service that has given you such a positive shopping experience.
Marlon has been nothing but helpful
Marlon has been nothing but helpful, dhl lost our original xbox, the problem was quickly rectified and a new xbox came within a couple of days, and there was lots of online support in setting up the unlimited game pass, , my emails were answered quickly, will definitely recommend this company
February 25, 2022
Unprompted review
Reply from Exertis
Hello Sam, thank you so much for leaving such a positive review. We do take great pride in ensuring our customers receive our urgent attention in the event of any issues occurring during the whole order to delivery process. Thank you in particular for the shout out for Marlon, we will ensure this excellent feedback is passed over to him.
You Need Not Worry :)
I was worried, having read a few poor reviews, but there was no other way (that I could find) of getting an Xbox, so I took the perceived risk. Everything went like clockwork. Superfast delivery (up in the Highlands) and I'm delighted.
February 25, 2022
Reply from Exertis
Hello David, thank you so much for leaving such an informative review. We have had a couple of poor reviews and we hope that those customers will agree we have always attempted to resolve any issues encountered, but fully understand from their point of view. We do pride ourselves on our levels of service so we are so pleased to hear from you that your experience was a positive one. Thanks again
Very quick delivery no issues at all
February 25, 2022
Reply from Exertis
Hello Tracy, thank you for taking the time to leave your review. We are delighted that you are happy with the service provided
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Helpful and responsive staff
Such an easy transaction. Helpful and responsive staff when I queried tye delivery. They managed to get it to me super fast in time for my sons birthday.
February 25, 2022
Reply from Exertis
Hello Rebecca, Thank you for your review and thank you for your shout out to our support team. We are really pleased that we were able to assist in making one happy son - hope he is enjoying his Xbox.
It was quick and easy to set everything…
It was quick and easy to set everything up and Xbox arrived in couple of days.
February 25, 2022
Reply from Exertis
Hello Luke, it is great to hear that you found us quick and easy to deal with and hope you are enjoying your Xbox. Thank you for taking the time to leave your review- we really do appreciate this
Very quick delivery within 2-3…
Very quick delivery within 2-3 days.product was ready to use straight away.easy to set up.no complaints really.many thanks.
February 25, 2022
Reply from Exertis
Hello Paul, thank you for taking the time to leave your review. We are delighted that you are pleased with the service provided and you are all set up and enjoying your Xbox
Xbox Series X All Access - Exertis through Asda
Ordered Xbox Series X All access bundle through the Asda website which took me to Exertis. Ordered on the Thursday and they said to expect an email with details about delivery in 3 working days. Wednesday came still no word so sent an email and quickly got a response with tracking information for the Xbox being delivered on the Wednesday.
February 25, 2022
Reply from Exertis
Hello Colm, thank you for your review. It always gives our support team a boost to know they have provided a great service. Thanks for taking the time to let us know - enjoy the Xbox
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Fixed
Had a problem with the Xbox series X on the monthly deal I had trouble getting in contact with the company but when I finally did the employee was very helpful and I’ve managed to resolve the problem.
February 25, 2022
Reply from Exertis
Hello Cameron, thank you for reaching out to us - can we please ensure you have the correct e mail address - xboxaasupport@exertis.co.uk or if you would prefer to call - please call our main switch board on 01282 776 776 and ask for the Xbox support team. We are here to assist
Very pleased with the service
Very pleased with the service. Have recommended to family and friends.
February 25, 2022
Reply from Exertis
Hello Khalyd, thank you so much for taking the time to leave your review. We are delighted that you have recommended us to your family and friends and that you are pleased with the service provided
Reply from Exertis
Hello Geoff, Thank you for your positive review. It would be our pleasure to do business with you again. Thank you for your informative comments
Broke after 2 weeks
February 25, 2022
Reply from Exertis
Hello Edward, We are so sorry that your console developed a fault after such a short time. Unfortunately things like this can happen from time to time so we understand your frustration. It is very important to us that we deal with these situations promptly and efficiently. If you need to contact us for any further resolution please e mail the support team on xboxxaasupport@exertis.co.uk.
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Easy and hassle free transaction with…
Easy and hassle free transaction with really quick delivery.
February 25, 2022
Reply from Exertis
Hello Gareth, thank you for taking the time to leave your review. We are delighted that you found the ordering experience hassle free - thank you again for the feedback
Pretty straightforward process and…
Pretty straightforward process and arrived the next day.
February 25, 2022
Reply from Exertis
Hello Tim, thank you for taking the time to review - we really do appreciate the feedback. We are really pleased you are happy with the service we have provided
Ordered X Box Series X
Great service. Ordered on a Tuesday, item received by Thursday morning.
Sadly my Game Pass wasn't working. But 2 hours after emailing Exertis, Marlon from their support team had fixed it all for me.
Recommended highly.
February 25, 2022
Unprompted review
Reply from Exertis
Hello Steven, thank you so much for the positive review. We are sorry that you had an initial issue with the game pass but great to see that it was resolved by Marlon very quickly to get you up and running. Really appreciate you taking the time to review and enjoy the Xbox
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