Thank you for updating my information, this I think should off be done automatically and not for me to prompt you. When you consider any default is registered with credit agencies in days but takes... See more
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Contacted Experian after fraud activities linking to my other address (former rental property). Though no impact on my credit ratings because I have never lived there but Experian gave some good advic... See more
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It's good for keeping me informed about things I need to know The only things I don't like is the price I'd have to pay per month to become a full member It's far too much to pay so I find this very... See more
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Your analysis rates me at 1200 giving a valuation as excellent. My bank, however, also offers a similar service and rates me as 657 out of 100 and just about rates me as good. I do not know which to b... See more
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Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.9
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Experian
Hello Maddie,
Thank you for your feedback. I'm pleased to hear that you received a swift response and great service. I appreciate you taking the time to leave a review and share your experience. Kind regards, Dawid
Very helpful and understanding staff
August 12, 2026
Reply from Experian
Hello Stephen,
Thank you for sharing your experience. I'm pleased to hear that you found the staff helpful and understanding. I appreciate you taking the time to leave a positive review and share your kind comments. Thanks, Dawid
Reply from Experian
Hello,
Thank you for your review. I'm pleased to hear that you found the service easy to use. I appreciate you taking the time to share your feedback. Kind regards, Dawid
My score does not reflect my life…
My score does not reflect my life today. I have payed of my mortgage and virtually all old debts apart from the loan i took out with my mortgage northern rock (together loan) I refuse to pay the full monthly payments until they resolve the issue that this type of loan left us tied in and we couldn't go anywhere else. I pay a token £35 a month to Landmark i think, they have changed names multiple times. Anyway i have tried to explain all of the with credit agencies but they don't or won't see it my way so i have my score supressed and labled missed payment when in fact i haven't missed a payment, ive just lowered them
August 12, 2026
Reply from Experian
Hi Fiona,
I'm sorry to hear you feel this way.
I can understand why this would be frustrating, particularly when you've already taken the time to explain the circumstances surrounding the account and have raised a query about how it's being reported.
Having looked into your account, I can see this has already been investigated with the company reporting the information. As the information on your credit report belongs to the lender, any changes to the way the account is reported would need to be agreed and supplied by them. We can't amend the data ourselves without their instruction.
I appreciate that this isn't the outcome you were hoping for, especially when you feel your current circumstances aren't being reflected in the way you'd expect.
Kind regards,
Stefan.
Reply from Experian
Hello.
I'm glad to hear we were able to help!
Have a great day, Claire.
Great customer service
Very helpful and quick response from the support team regarding my dispute. Special thanks to Aliza for handling it efficiently.
August 12, 2026
Reply from Experian
Hello, Mirko.
I'm glad to hear of your experience!
It's lovely to hear of your Experience with one of our agents. I'll make sure to pass this on.
I'm glad we could provide the support you needed and resolve your issue promptly. Our team is committed to delivering quick, effective assistance to help customers with confidence.
Have a great day, Claire.
The chap was very good and answered my…
The chap was very good and answered my query within 4 minutes
August 12, 2026
Reply from Experian
Hello, George.
Thank you for taking the time to leave a review.
I'm delighted to hear that your issue was resolved so quickly. Our agents are dedicated to providing helpful and efficient support, so it's wonderful to see their efforts reflected in your experience.
Thanks, Claire.
Ridiculous was questioning why my credit score…
I was questioning why my credit score had gone down - your agent did very well. However, the system is fundamentally flawed in my opinion because I don’t owe anyone any money therefore I’m not making regular payments is bizarre strange. And as for the statement you have paidAnd as for the statement you have paid off smaller percentage of your debt over the last two years .
I don’t have any debt like the above message suggest which is grammatically wrong and suggest I owe money when I don’t. I find this particularly offensive once a day is paid it’s paid. You can’t spread it over two years and say you’re not making regular payments cause there’s nothing to repay. This seems to be too much for experience and the wording really does need to be changed.
August 12, 2026
Reply from Experian
Hello, Grant.
I'm glad our agent was able to help!
I also appreciate your comments about our scoring system. We've designed it to help customers better understand how lenders may view the information on their Experian Credit Report. As the information on your report changes, your score may change too, helping you track your progress over time and understand factors that could affect your eligibility for credit.
Thanks, Claire.
I’m removing this it’s not up to date I…
I’m removing this it’s not up to date I can never get credit for anything off these sites and you shouldn’t have to pay 15 a month to build your credit up I work full time and own my home still can’t get anything.
August 12, 2026
Reply from Experian
Hello, Paula.
Thank you for taking the time to leave your thoughts.
I'm sorry to hear you're disappointed by recent lending decisions. I understand how frustrating this can be.
We're committed to supporting our customers and helping them keep their Experian Credit Report up to date. However, please allow 6 to 8 weeks for changes to your credit account information to appear on your report. This is because lenders generally update us monthly, and the timing of those updates can vary.
If it's been more than 8 weeks and the information still hasn't been updated, please contact us through the 'Contact Us' section of our website or app and we'll be happy to look into this for you.
I'd also like to clarify that CreditExpert (£14.99 per month) Subscription doesn't automatically improve or build your Experian Credit Score. Instead, it provides additional insights, tools, and guidance to help you better understand your score and the factors that may affect it.
If you'd prefer to stay on our free service, there's still plenty of support available. Our website and app contain a range of helpful articles and FAQs on declined applications, credit scores and reports, many of which can be accessed without logging in online.
I hope this has helped, Claire.
Experian is clearly a passive service
Experian is clearly a passive service. It relies on the creditors updating them, not thr other way round. This seems to take anything from 4 to 8 weeks or even more to update. If you put in an enquiry you just get a pop up saying wait. If you try to take that further, you just get a standard email saying wait. I have been using Experian for years but it does make you wonder why it costs £14.99 a month for a passive service that does nothing really. Yes they have to keep the technology going and up to date, but don't expect any kind of human service. You won't get it.
August 12, 2026
Reply from Experian
Hello, Irene.
Thank you for taking the time to leave a review.
We're dedicated to supporting our customers and helping them keep their Experian Credit Report up to date. However, we do ask that you allow 6 to 8 weeks for updates or changes to your credit account information to appear on your Experian Credit Report.
This is because, while we usually receive updates from lenders and other companies on a monthly basis, the timing and amount of information shared can vary. As a result, changes may not appear until the next reporting cycle.
If it has been more than 8 weeks since the information you expected to see on your Experian Credit Report was updated and the change is still not showing, please contact us through the 'Contact us' section of our website or app. You can also call us directly using the in-app dialling feature, and we'll be happy to look into this for you.
We provide telephone support to our CreditExpert customers who subscribe for £14.99 per month. However, if we can answer your question before transferring you to an agent, we'll always aim to do so, helping you get the information you need as quickly as possible.
You can find our more about what's included in our different subscriptions under the 'My Subscriptions' section of your account.
If you have any further questions, please don't hesitate to get in touch through the 'Contact us' page on our app or website. We're always happy to help.
I hope this helps, Claire.
It was okay to report my payments was…
It was okay to report my payments was clear off by DRO because I'm facing some difficulty for paying my bills every month and the creditor was fantastic and understanding, and still waiting my credit score going up thank you for your help
August 12, 2026
Reply from Experian
Hello, Hyacinth.
I'm glad we were able to help!
We know that every customer's situation is unique, and our team is always here to offer support and guidance with your Experian Credit Report and Score whenever you need it.
Have a lovely day, Claire.
Live chat very helpful & friendly
Live chat very helpful & friendly! Fast service too.
August 12, 2026
Reply from Experian
Hello, Mrs Cain.
I'm glad you've had such a positive experience with us!
We know how important it is to get the right answers quickly, so our team is dedicated to providing customers with prompt, helpful support whenever they need it.
Have a lovely day, Claire.
Reply from Experian
Hello, Viorel.
I'm glad to hear you think so!
Our team is committed to providing the best possible support, and it's wonderful to see you've experienced this.
Have a great day, Claire.
Reply from Experian
Hello, Mrs Kim.
Thank you for your five-star review!
I'm glad we've been able to help. We're always here to support you, so please don't hesitate to reach out if you need any further help in the future.
Thanks, Claire.
Hopeful of a positive outcome
Hopeful of a positive outcome, after such an unnecessarily protracted period of time, Mounika of Experian Customer Support Centre has been exceptional in dealing with matters on my behalf, huge credit to her in that regard.
Ged Brearley Jnr
August 12, 2026
Reply from Experian
Hello, G.
It's great to read your feedback about our agent!
I'll make sure to pass your kind comments onto them. We're proud of how our agents go the extra mile to support customers and help them.
Have a great day, Claire.
As a member of Credit club and Experian…
As a member of Credit club and Experian it appears that your system updates far less frequently than Credit Club. My barclaycard data hasn’t been updated since May and here we are in mid August and I understand that updated data is provided monthly. The data in your system is always lagging.
August 12, 2026
Reply from Experian
Hi Anil,
I'm sorry to hear you're disappointed with how the information is being updated.
I can understand why this would be frustrating, especially when you're comparing the information shown across different services and can see that your Barclaycard account hasn't been updated for some time.
With our free membership, your credit report and score refresh every 30 days. CreditExpert memberships refresh daily, although this doesn't mean account balances and lender information update every day. We rely on lenders to provide us with updated data, and they typically send updates every 6 to 8 weeks.
Because of this, there can sometimes be a delay between a change occurring and it appearing on your Experian account. It can also mean that a lender checking your credit report as part of an application may potentially see updated information before it becomes visible to you on a free membership, depending on where you are in your refresh cycle.
Thank you for taking the time to share your feedback.
Kind regards,
Stefan.
Reply from Experian
Hello, Yawar.
We think so too!
We're always looking for ways to make your Experian Credit Report and Score simpler to understand, and we've introduced a number of improvements to our app and website to help with this.
It's fantastic to hear your feedback and know we're doing the right things.
Have an amazing day, Claire.
Useful
Good app to check your credit score.
I had a data breach before so when I see a warning which says new credit application made I was worried a lot. Was impassible to check what is it but 1 month later it turned out it was just my new broadband which been added to it a bit later.
August 12, 2026
Unprompted review
Reply from Experian
Hello, Janos.
I'm glad we could help clear things up for you!
Seeing an alert for information you don't immediately recognise can be worrying, so it's great that we were able to provide clarity and reassurance. We're always here to support you with any questions about your Experian Credit Report.
Have a lovely day, Claire.
Good app to check your credit score.
Good app to check your credit score.
I had a data breach before so when I see a warning which says new credit application made I was worried a lot. Was impassible to check what is it but 1 month later it turned out it was just my new broadband which been added to it a bit later.
August 12, 2026
Reply from Experian
Hello, Janos.
Thank you for taking the time to leave a review of your experience.
I'm sorry to hear you've experienced a data breach. I understand how worrying that can be. We're always here to help with any questions about your Experian Credit Report.
I'm pleased we were able to reassure you and confirm that this wasn't a fraudulent account, helping to put your mind at ease. If you need help in the future don't hesitate to contact us, it's what we're here for!
Have a great day, Claire.
Experian are bombarding my email inbox…
Experian are bombarding my email inbox with farcical offers that aren’t tenable.
They open with “things your credit score can support your financial situation with”.
None of the offers are ever accepted and further dampen your credit history.
For me, my abusive parents dismantled my credit score by taking out products in my name.
It’s extremely disheartening to be told by a supposed reputable service that your credit score can be helped to then have your credit score worsened.
August 11, 2026
Reply from Experian
Hello, Harvey.
Thank you for taking the time to share your feedback, it lets us know where we can improve.
I'm sorry to hear you're disappointed by recent lending decisions. I understand how frustrating this can be. There are many reasons for
When using our comparison service, being shown or matched with a product does not guarantee that you'll be accepted if you choose to apply. The lending decision is always made by the company offering the product. We recommend reviewing the information provided on the offer page before applying, as this can help you understand your likelihood of approval.
With a free subscription, you can access a range of helpful articles and FAQs on declined applications, credit score, and credit reports through our website and app, many of which can be viewed without logging in online. This may be helpful if you wish to find out more about why your score may have changed.
If you'd like more insight into your Experian Credit Score and the factors influencing it, you may wish to consider our CreditExpert subscription. You can find more information about the features and benefits included by visiting the 'My Subscriptions' section of your account.
If you wish to update your Experian marketing preferences, go to ‘Messaging Settings’ in your account.
I hope this has helped, Claire.
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