Thank you for updating my information, this I think should off be done automatically and not for me to prompt you. When you consider any default is registered with credit agencies in days but takes... See more
Company replied
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Review summary
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What people talk about most
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Contacted Experian after fraud activities linking to my other address (former rental property). Though no impact on my credit ratings because I have never lived there but Experian gave some good advic... See more
Company replied
It's good for keeping me informed about things I need to know The only things I don't like is the price I'd have to pay per month to become a full member It's far too much to pay so I find this very... See more
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Your analysis rates me at 1200 giving a valuation as excellent. My bank, however, also offers a similar service and rates me as 657 out of 100 and just about rates me as good. I do not know which to b... See more
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Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.9
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Lady was lovely and very helpful
August 13, 2026
Reply from Experian
Hello.
Thank you for leaving your review, we really do appreciate it.
It's great to know that our colleague was helpful when you contacted us recently. We're always aiming for great quality service, so it's always great to see when great customers like you share your experience with us.
Thanks, Stuart.
Reply from Experian
Hello, Sana. Credit scores are really important to us, so we're very pleased to hear this! Thanks, Neil.
Reply from Experian
Hello, Paul. We're so pleased to hear this! Thank you for taking the time to share your feedback! Thanks, Neil.
Clear communication
Clear communication. Explained the process and timeline for resolution.
August 13, 2026
Reply from Experian
Hello, Cee. We really appreciate your 5 star review and are glad that you found our communications clear! Thanks, Neil.
The company is trustworthy
I find i have more confidence with my finances. To see how my credit store is doing, keeps me motivated to pay my bills regularly.
August 13, 2026
Reply from Experian
Hello, It's great to know thar the app is helping you with your finances and credit score and wish you all the best with your continuing score journey! Thanks, Neil.
Like so many people nowadays I have…
Like so many people nowadays I have been a victim of someone using my personal details to open various accounts! I reached out to Experian for help, they were absolutely brilliant, they listened to my concerns and offered to help me. After a couple of months they have managed to remove these searches from my account which is fantastic and removed the worry I had.
August 13, 2026
Reply from Experian
Hello, Bernard. We understand how stressful fraud can be, and correcting it can seem a slow process, so we're really pleased to know that our team were able to help and to take away the worry that you had. Thank you for sharing this with us! Thanks, Neil.
Its very nice and quick
August 13, 2026
Reply from Experian
Hello, Fakhar. It's great to know that you had such a good experience with us. We're really glad that you shared it. Thanks, Neil.
Room for improvement?
I received email from Experian saying I had an account outstanding but did not tell me which. I was about to conclude a 4yr deal which I did.iI then had a further email saying I had settled at a figure that was different from what I had paid.They said they had contacted the company which I felt was unnecessary as I only wanted to knowthe came of the outstanding contract.This caused confusion over amounts but I left it at what had been agreed.
August 10, 2026
Reply from Experian
Hi Trevor,
I'm sorry to hear this caused confusion.
I can understand why it would be frustrating to receive notifications about an outstanding account without being clear on exactly which account was being referred to, especially when you were in the process of bringing matters to a conclusion.
Having looked into your account, I can see that we're currently waiting for the lender's next update. Lenders typically provide updates to us every 6 to 8 weeks, so there can sometimes be a delay between a change being made with the lender and it being reflected on your credit report.
I appreciate that this hasn't been as straightforward as you expected, and thank you for taking the time to share your feedback.
Kind regards,
Stefan.
Reply from Experian
Hello, Dipenkumar. Thanks so much for your 5 star review! We love your feedback! Thanks, Neil
Top job Experian ⭐️⭐️⭐️⭐️
August 13, 2026
Reply from Experian
Hello. Thanks for your fantastic feedback, and for taking your time to share your experience with us! Thanks, Neil.
The operator was able to provide the…
The operator was able to provide the information that I sought regarding my previous addresses
August 13, 2026
Reply from Experian
Hello, Phillip. We're really glad our team were able to help with the information that you needed. Thanks for sharing this with us! Thanks, Neil.
GOOD PEOPLE IN A CORRUPT SYSTEM
The company and people have always been very responsive and good to deal with
However the credit score and credit reference system is wide open to complete corruption. These CRA’s report information given to them by creditors yet there is no system in place at all to prove the information they receive is accurate or even legal
When you question inaccurate data that can ruin your life the only response is ‘ We spoke to the creditor and they say it’s factual ‘
Yet they provide zero evidence it is factual, also CRA’s allow Debt Collectors to access your information without your consent. They do not have to provide the debt is legally enforceable to obtain this data
It’s is a privacy violation and should not be allowed to happen unless the Debt collector proves they have legal standing to chase payment
Basically like everything is a controlled scam, It’s not there to protect or help you at all
The whole system is corrupt
August 13, 2026
Reply from Experian
Hello, were glad to hear that our team have been good to deal with and appreciate your feedback regarding credit reference agencies.
We would like to reassure you that only companies that check your information with us will have previously gained your consent to do so. This is usually part of the original agreement with a company, so that they can get back in touch with customers they may have lost contact with.
If you do have information that has been recorded incorrectly on your report then we are here to help. Please do get in touch with us via our "Contact us" page and we will always be happy to investigate this for you, and can advise you on any next steps you can take if needed. Thanks, Neil
Reply from Experian
Hello, Leshmi.
I'm really glad this was resolved so quickly for you!
We do our best to resolve all enquiries as quickly as possible.
Have a great day, Claire.
Next day response
Next day response. Understood my query and acted upon it contacting the company I was querying and suggesting a security against fraudulent loan arrangements.
I had a very helpful response which was way above responses I’ve had from other organisations, many of whom don’t even answer your query let alone act on your behalf.
August 13, 2026
Reply from Experian
Hi Dave,
It's great to hear that you had such a positive experience with us.
I'm pleased that your query was understood quickly and that action was taken on your behalf by contacting the company involved. It's also good to hear that the additional guidance around protecting yourself from potential fraudulent loan activity was helpful.
We always aim to provide clear and practical support, so it's particularly rewarding to hear that the service you received stood out compared to your experiences elsewhere.
Thank you for sharing your feedback with us.
Best wishes,
Stefan.
I'm still awaiting the outcome of a…
I'm still awaiting the outcome of a dispute. You say i owe Vodafone £72.. I paid in June!
Hence a drop in my credit rating
August 13, 2026
Reply from Experian
Hello, Dolores. I'm sorry to hear about your score drop and appreciate how frustrating this can be. When a company has recorded information incorrectly, we will investigate it with them. As soon as we hear back from the company we will let you know what they've said and any next steps to take, if needed. So you should hear back from us shortly about this. Thanks, Neil.
Fraudulent activity
After somebody searched my credit file resulting in 2 hard searches on my file and opening 2 credit accounts in my name I contacted experian via email and had a quick response from acknowledging email to sorting it within 2 days. The hard searches will be removed on my next month's update.
August 6, 2026
Reply from Experian
Hello, Kath.
I'm glad to hear you're issue was resolved!
We understand that it's worrying to see incorrect information on your report, so we'll always work with lenders to have it updated as quickly as possible.
Thanks, Claire
the guy was very good at explaining…
the guy was very good at explaining things to me
August 13, 2026
Reply from Experian
Hello, P.
It's great to hear about your positive experience!
I'm delighted that you found our agent helpful. We take great pride in the service our team provides, and it's wonderful to know they've made a positive impact.
Thanks, Claire.
Very perfect
August 13, 2026
Reply from Experian
Hello, Teyfik.
I'm glad to hear you think so!
Have an amazing day, Claire.
Beware Experian registration trap
Well, I only wanted to check my credit score. What a ridiculous process this is. Firstly, I was not aware of any cost associated with this until I looked at other reviews. Secondly the registration form does not allow you to reverse the process and delete. I could not get back to the start of the registration process to delete my personal data, and could not get through by telephone to request that my data be deleted. It's a bit of a trap so public please beware.
August 12, 2026
Unprompted review
Reply from Experian
Hi Gillian,
I'm sorry to hear you've been frustrated by the process.
I can understand why this would be disappointing if you were simply looking to check your credit score and found the registration journey more complicated than expected. It's also understandable to be concerned about your personal information if you felt unable to exit the process or remove your details.
It's worth noting that there is a free Experian account available which allows you to view your Experian credit score and credit report without needing a paid membership. Telephone support is a benefit available with our CreditExpert membership.
Having looked into your account, I can see there is currently an open case, and the team will be in touch with you shortly regarding your concerns.
Thank you for taking the time to share your feedback.
Kind regards,
Stefan.
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