Thank you for updating my information, this I think should off be done automatically and not for me to prompt you. When you consider any default is registered with credit agencies in days but takes... See more
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Contacted Experian after fraud activities linking to my other address (former rental property). Though no impact on my credit ratings because I have never lived there but Experian gave some good advic... See more
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It's good for keeping me informed about things I need to know The only things I don't like is the price I'd have to pay per month to become a full member It's far too much to pay so I find this very... See more
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Your analysis rates me at 1200 giving a valuation as excellent. My bank, however, also offers a similar service and rates me as 657 out of 100 and just about rates me as good. I do not know which to b... See more
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Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.9
Great
6K reviews
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Experian sloped their shoulders with my…
Experian sloped their shoulders with my particular request and there was no resolution. Instead, they blamed a 3rd party.
August 10, 2026
Reply from Experian
Hi Kev,
I'm sorry to hear you feel this way.
I can understand why you'd be disappointed if you feel your concerns haven't been resolved and that responsibility has been passed elsewhere. When you're looking for answers, it's important to feel that your issue is being properly investigated.
Having looked into your account, I can see that your case is currently under investigation, and we'll be in touch as soon as we have an outcome.
It's also important to note that the information on your credit report belongs to the lender that supplies it. We can't amend or remove that data without their permission. However, we will happily process any updates as soon as we receive them. Lenders typically provide updates every 6 to 8 weeks, so there can sometimes be a delay before changes are reflected on a credit report.
Thank you for taking the time to share your feedback.
Kind regards,
Stefan.
Reply from Experian
Hello, Charlie. It's great to hear you had a good experience, we will make sure we pass your comments on. Thanks, Neil.
The response to my query was prompt and…
The response to my query was prompt and reassuring.
August 11, 2026
Reply from Experian
Hello, We’re glad that our team were able to get back to you promptly! Thank you for taking the to provide your feedback. Thanks, Neil.
Experian could tell me which company…
Experian could tell me which company was likely to pre-approve a loan, helpful after our boiler just packed in!
August 11, 2026
Reply from Experian
Hello, Stella. Fantastic! We're really glad we could help with something as important as this! Thanks, Neil.
Good information and options if needed
August 11, 2026
Reply from Experian
Hello, Tim.
I'm glad you've found us helpful!
We understand the needs of our customers, which is why we provide a range of helpful information through our website, app, and highly trained support agents. We're pleased to hear that you found the options available useful and that they helped you find the information you needed.
Thanks, Claire.
Why do I have to ask for a receipt/invoice every month
My actual experience with Experience has always been, and continues to be spot on.
My only issue is that every month I have to ask for an invoice/receipt to which they send it through the mail, which seems rather wasteful (and a job I shouldn't really have to do)
Would it not be possible to simply be able to see your receipts on your account, electronically?
Is this not an ISO14001 compliance matter also?
August 3, 2026
Reply from Experian
Hello, John.
I'm glad you've had such a positive experience with us!
Currently we do not provide invoices via email however thank you for taking the time to leave your feedback. Whether positive or constructive, all feedback is valuable to us as it helps us understand what we're doing well and where we can make improvements.
If you need further help or have additional suggestions please don't hesitate to contact us directly and we will do our best to support you.
Thanks, Claire.
Helpful Support
Had a query. Called the support line. Lady on the phone was patient, clear and understanding. No question was a hassle and my concerns were heard with a plan to resolve my query.
August 11, 2026
Reply from Experian
Hello, Luke.
Thanks for taking the time to share your feedback.
I'm delighted to hear about your positive experience with our agent! We take great pride in the support our team provides and understand the importance of going the extra mile for our customers. Providing excellent service and reaching a resolution as quickly as possible are always our top priorities.
Thanks, Claire.
Good service
August 11, 2026
Reply from Experian
Hello, Carol.
Thank you for taking the time to leave your feedback, it lets us know what we're doing right!
Have a great day, Claire.
Their customer service is very helpful…
Their customer service is very helpful and they tried their best to solve my problem. Thanks!
August 11, 2026
Reply from Experian
Hello, Bingyu.
Customer service is at the heart of everything we do!
I'm happy to hear you've had such a positive experience with us. Our teams work hard to provide the support our customers need and to resolve any issues as quickly as possible. Thank you for taking the time to share your feedback.
Have a great day, Claire.
Reply from Experian
Hello Neelam,
Thank you for leaving a positive review.
I'm pleased to hear that the advisor was really helpful. I appreciate you taking the time to leave a review and share your experience. Thanks, Dawid
Easy to use and very informative even…
Easy to use and very informative even with free version.
August 11, 2026
Reply from Experian
Hello,
Thank you for your feedback. I'm pleased to hear that you found our Free Service easy to use and informative. I appreciate you taking the time to leave a review and share your experience.
Thanks,
Dawid
It listens and doesn’t judge…
It listens and doesn’t judge submissions and responds well
August 11, 2026
Reply from Experian
Hello Paul,
Thank you for sharing your experience. I'm pleased to hear that you felt listened to and supported throughout the process. I appreciate you taking the time to leave a review.
Kind regards,
Dawid
Reply from Experian
Hello,
Thank you for your positive review. I'm pleased to hear that you had a great experience. Kind regards, Dawid
good updates
August 11, 2026
Reply from Experian
Hello Martin,
Thank you for taking the time to leave a 5 star review. I'm pleased to hear that you found the updates helpful. Kind regards, Dawid
I had a problem calledSamantha up and spoke to…
I had a problem called up and spoke to the nicest person ever her name was Samantha, she told me she would get right on to the company involved in my dispute, if experian works as well as Samantha i will be over the moon
August 11, 2026
Reply from Experian
Hello Jackie,
Thank you very much for sharing your positive experience.
I'm delighted to hear that Samantha provided such friendly and reassuring support when you contacted us about your dispute. It's great to know that she took ownership of the issue and made a positive impression by explaining the next steps clearly. I really appreciate you taking the time to recognise Samantha's efforts.
Your lovely comments have been passed over to Samantha!
Thanks,
Dawid
Very helpful service lady with detailed…
Very helpful service lady with detailed instruction for my CCJ handling.
August 11, 2026
Reply from Experian
Hello Boya,
Thank you for sharing your experience. I'm pleased to hear that the colleague who assisted you was very helpful and provided detailed guidance regarding your CCJ query. I appreciate you taking the time to leave a review and share your kind comments.
Thanks,
Dawid
My experience with Experian was…
My experience with Experian was positive. The company has a professional and supportive work environment, with good opportunities to learn and develop new skills. I also appreciated the teamwork, clear communication, and focus on providing a good service to customers.
August 11, 2026
Reply from Experian
Hello Vamshi,
Thank you for sharing your experience. I'm pleased to hear that your time with Experian was a positive one and that you appreciated the professional and supportive environment.
It's great to know that the opportunities to learn and develop new skills, along with the strong teamwork and clear communication, made a positive impression. I appreciate you taking the time to leave such thoughtful feedback.
Thanks,
Dawid
Have been trying to retrieve my…
Have been trying to retrieve my business details and have been going round in an admin loop
August 11, 2026
Reply from Experian
Hi Paul,
I'm sorry to hear you've been having difficulties accessing your business details.
I can understand how frustrating it is when you're trying to obtain information and feel like you're being sent around in circles. When you're looking for a straightforward answer, an administrative loop can quickly become time-consuming and frustrating.
It's also worth noting that your personal Experian credit report is separate from a business credit report, and the teams and processes involved can differ depending on the type of information you're trying to access.
Thank you for taking the time to share your feedback. We're sorry that your experience hasn't been as straightforward as it should have been.
Kind regards,
Stefan.
Reports
The platform maintains a lot of static historical inconsistent and inaccurate information.There seems to be a lack of due diligence on financial reporting which results in a subjective credit profile depending on the demography.
August 10, 2026
Reply from Experian
Hello, Rachel. Thank you for taking the time to share your feedback with us. The accuracy of information is very important to us and we have a number of checks on data before it's added to a report. If there is anything on your report that you think is wrong please do get in touch via our "Contact us" page so that we can investigate it for you. Thanks, Neil.
I felt heard and acknowledged
I felt heard and acknowledged, I just hope that with what I have reported the Lowell portfolio would adjust my credit account accordingly.
August 11, 2026
Reply from Experian
Hello Michael,
Thank you for sharing your experience. I'm pleased to hear that you received a swift response and found the information provided detailed and helpful. I appreciate your kind comments and am glad the service met your expectations.
Kind regards,
Dawid
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