Contacted Experian after fraud activities linking to my other address (former rental property). Though no impact on my credit ratings because I have never lived there but Experian gave some good advic... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Thank you for updating my information, this I think should off be done automatically and not for me to prompt you. When you consider any default is registered with credit agencies in days but takes... See more
Company replied
It's good for keeping me informed about things I need to know The only things I don't like is the price I'd have to pay per month to become a full member It's far too much to pay so I find this very... See more
Company replied
Your analysis rates me at 1200 giving a valuation as excellent. My bank, however, also offers a similar service and rates me as 657 out of 100 and just about rates me as good. I do not know which to b... See more
Company replied
Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.9
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Wonderful service from a charming lady…
Wonderful service from a charming lady Samantha.
August 6, 2026
Reply from Experian
Hello, Christopher.
Thank you for taking the time to leave your wonderful review.
It's great to know that our colleague was able to help you out when you got in touch with us recently.
Thanks, Stuart.
Reply from Experian
Hello, Ana.
Thank you for leaving such a positive review!
I'm delighted to hear that you've been pleased with the service we've provided. Your feedback is greatly appreciated and means a lot to us.
Have a great day, Claire.
Daunting process made simple!
Experian made a process I thought would be difficult simple. I emailed them the following day I had a response and my issue was resolved. I was pleasantly surprised with the simplicity of it. Thank you.
August 5, 2026
Reply from Experian
Hello, Dionne.
I'm glad to hear your issue has been resolved!
We strive to make our service as simple and straightforward as possible because we know how important it is to get the help you need quickly and easily.
Thanks, Claire.
Reply from Experian
Hello, Mahmoud.
Thank you for your kind feedback about our agent!
I'm sure they'll be pleased to hear your comments, and I'll make sure this is passed on to them.
Have a great day, Claire.
I had a good experience talking to…
I had a good experience talking to customer service.
August 6, 2026
Reply from Experian
Hello, Zahra.
I'm glad you've had such a positive experience with us!
We understand the importance of providing our customers excellence so will always work hard to provide an amazing service.
Thanks, Claire
Reply from Experian
Hello, Richard.
Thank you for your wonderful feedback.
It's great to hear you describe the exact service we want to provide. Your feedback lets us know what we're doing right!
Thanks, Claire.
Excellent customer service
Excellent customer service! The representative answered all my questions and gave a clear, detailed explanation of how the system works. Extremely satisfied with the experience.
August 6, 2026
Reply from Experian
Hello, Aron.
I'm glad to hear of your experience with our agent!
I'll make sure to pass on your feedback. We take great pride in the customer service we provide at Experian and it's wonderful to hear that you had such a positive experience with us. We always want to provide a five-star service.
Thanks, Claire.
Reply from Experian
Hello, Stephen.
Thank you for taking the time to share your experience!
We know how much good customer service matters, so it's lovely to hear that we've hit the mark.
Have a great day, Claire.
Fast response
Fast response, excellent customer service, dealt with my issue efficiently
August 6, 2026
Reply from Experian
Hello, George.
I'm glad your issue has been resolved quickly!
We appreciate the importance of providing our customers with speedy support which is why our team works hard to respond to all customers as quickly as possible.
Have an amazing day, Claire.
Experian is doing great in their…
Experian is doing great in their customer service. The adviser was kings in her words, polite and showed she wanted to help resolve my query. Great job!
August 6, 2026
Reply from Experian
Hello, Anjanie.
Thank you for your five-star review!
We always aim to deliver high-quality customer service to all our customers, and it's great to read of your experience with us.
I'm delighted to hear about your experience with our agent. I'll be sure to share your feedback with them.
Have an amazing day, Claire.
Lovely person to speak to but more info needed
The person I spoke to was lovely and was as helpful as they could be but I was provided information I already had access to and I was given 1 piece of information that wasn’t guaranteed to be correct. I appreciate Experian as a whole as I got my news via an email and wouldn’t have known otherwise.
August 6, 2026
Reply from Experian
Hi Paul,
Thank you for taking the time to leave your feedback.
I'm pleased to hear that the colleague you spoke with was helpful and provided a positive experience. That said, I can understand your disappointment if most of the information provided was already available to you, and the additional information shared wasn't something that could be confirmed with certainty.
It's encouraging to hear that our email notification helped make you aware of the change in the first place, but I appreciate that you'd expect any follow-up contact to add further value and provide clear, reliable information.
Thank you again for sharing your experience. Feedback like yours helps us understand where we can improve the support and information we provide to our customers.
Kind regards,
Stefan.
Very good company that looks at all…
Very good company that looks at all aspects of your individual needs to come up with a tailor made package for you
August 3, 2026
Reply from Experian
Hello, Taswar.
Thank you for taking the time to leave a review.
I'm glad you've found our service so useful!
Thanks, Claire.
Disappointing experience
Bit of a con, I keep getting emails saying that something has affected my credit score, sometimes positively sometimes not but when I log in to check what it is I’ve got to pay to find out what it is that’s affecting my credit score.
It seems a little strange because there’s nothing changed that would make a change in either direction that I’m aware of, so I’m concerned it’s something I don’t know about but I cannot find out with paying them extra.
August 6, 2026
Unprompted review
Reply from Experian
Hi Daveytee,
I'm sorry to hear you feel this way.
I can understand why receiving notifications about changes to your credit score, only to feel unable to see what's caused them, would be frustrating. It's also understandable that you might be concerned if you're not aware of anything in your circumstances that would explain the changes.
Your credit score can change as information on your credit report is updated, even if there haven't been any obvious changes from your perspective. Depending on the type of membership you have, some of the additional detail around score changes may not be available within your account.
You can still access your Experian credit report and score through a free Experian account, and if you spot information you don't recognise, you can raise a query with us at no cost.
Thank you for taking the time to share your feedback.
Kind regards,
Stefan.
Very pleasant and easy to deal with…
Very pleasant and easy to deal with quick response very nice thank you
August 3, 2026
Reply from Experian
Hello, John.
Thank you for taking the time to leave your lovely review. It's great to see that our team was able to help you out with this.
We appreciate you taking the time to leave your feedback.
Thanks, Stuart.
Reply from Experian
Hi Victor,
Thank you for sharing your feedback.
I can understand why you'd like to see your credit score refresh more often. When you're keeping a close eye on your credit report, waiting for updates can sometimes feel longer than expected.
We rely on lenders and other organisations to send us updated information, which is typically provided every 4 to 8 weeks. Depending on your membership type, your credit score and report may also refresh every 30 days, so recent changes may not be reflected straight away.
We appreciate your feedback and your suggestion.
Best wishes,
Stefan.
Very Helpful Service
Samantha whom I spoke too was very helpful, she managed to put my mind at ease and help me with my next move, cannot thank her and the Experian team more.
August 5, 2026
Reply from Experian
Hello, John.
Thank you so much for taking the time to leave your wonderful review.
We're so pleased to hear that our colleague was able to put your mind at ease and assist you with your next steps.
It's wonderful to know you had such a great experience, I will make sure I pass it along to them.
Thanks, Stuart.
Absolutely great service
Absolutely great service , helped me figure out a sulution A star
August 6, 2026
Reply from Experian
Hello, Chareen.
I'm delighted to hear about your experience, and thank you for taking the time to share your feedback.
It's great to know that your issue was resolved and that you received excellent service along the way. We're incredibly proud of our agents and the care they take when supporting our customers, so it's wonderful to hear that this was reflected in your experience.
Have a lovely day, Claire.
Reply from Experian
Hello.
Thank you for taking the time to leave a review.
It's great to hear you've found our Credit Score building advice helpful!
Thanks, Claire.
They was very helpful and very fast…
They was very helpful and very fast looking into things
August 6, 2026
Reply from Experian
Hello, Matthew.
I'm glad you've found us so helpful!
We work hard to provide our customers with a five-star service, so it's great to hear your of your expeirence.
Thanks, Claire.
I find the arrogance and manner which…
I find the arrogance and manner which Experian are only a reporting agency for the multi national bullies and make excuse after excuse and trash people’s credit ratings because they think they can ! Well let me tell you Experian you can’t and I will sue you in a court of law as I’m doing this as we speak so I suggest you explain to the judge you bully boys .
August 6, 2026
Reply from Experian
Hi John,
I'm sorry to hear how strongly you feel about your experience.
I can understand why you'd be frustrated if you feel your concerns haven't been properly addressed and that the information being reported doesn't reflect your circumstances.
Having looked into your account, I've personally sent you an email covering the points you've raised, along with the steps we've taken and the possible options available to you going forward. I hope this provides some additional clarity around your situation.
Thank you for taking the time to share your feedback.
Kind regards,
Stefan.
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