Locked out of my account as I’m abroad and not getting security code texts. Took many attempts to get it sorted out but once I asked for a telephone call it became easier. Sphamandla Khuzwayo Was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Penelope just made my day. She helped in everyway getting me back in to my account after I changed my mobile number. She called back every time just when she said she would, she sought advice when nee... See more
Great company to deal with. The cards make travel a little easier and safer, and it's easy to swap money around between currencies. The customer service team is helpful and don't leave you waiting a... See more
Company replied
I had a problem making a specific payment for two days and sent an email to customer support asking why. I received a reply certainly within two hours telling me what went wrong and how to rectify the... See more
Company details
About FairFX
Written by the company
Get a quote for an international payment
With FairFX Currency Cards you can travel globally and spend like a local. Manage your spending on the go through our mobile app, and use your card wherever they accept Mastercard.
Whether you’re buying property abroad or just sending money to family, our currency experts will help you make them at the right time, securing great rates with the least amount of hassle.
FairFX Customer Service
We are here to help
If you have any questions about FairFX products or services please do not hesitate to contact us at enquiries@fairfx.com.
If you are abroad please email abroad@fairfx.com.
Contact info
Vintners' Place, 68 Upper Thames St, EC4V 3BJ, London, United Kingdom
- 020 7778 9300
- help@fairfx.com
- www.fairfx.com
4.7
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service.
My email account got hacked and I could not figure out how to change it to my new email.
I contacted customer support and they changed it no problems.
May 16, 2026
Unprompted review
Reply from FairFX
We're so glad we could assist you with your email account. It's wonderful to know our support team provided excellent service and resolved your issue quickly. Thank you for your kind words! - FairFX.
Excellent customer online help
Excellent customer online help. Solved our problem within 10 minutes. Nondumiso was Excellent. Very happy with service
May 16, 2026
Unprompted review
Reply from FairFX
We are so happy to hear we could help you quickly and efficiently! We appreciate your kind words about our service. - FairFX.
Great help from Penelope
Great help from Penelope, uninstalled the app, reloaded and app worked, thank you for your help
May 15, 2026
Unprompted review
Reply from FairFX
We are so glad our team could help resolve the app issue for you. We appreciate your kind words and positive feedback! - FairFX.
EXCELLENT COMMUNICATION AND DIRECTION…
EXCELLENT COMMUNICATION AND DIRECTION FROM THE STAFF IN ADDING CURRENCY TO MY ACCOUNT. MY TELEPHONE NUMBER WAS A LAND LINE AND THEY HELPED ME UPDATE THAT TO MY MOBILE (NOT A KEEN USER OF MOBILES) PATIENT, GOOD MANNERED CAN'T SPEAK MORE HIGHLY FOR THE HELP HE GAVE ME.
May 15, 2026
Unprompted review
Reply from FairFX
We are so pleased to hear about your positive experience and the excellent assistance you received with updating your contact information. We appreciate you taking the time to share your kind words. - FairFX.
Really Efficient
Really Efficient, immediately the chat starts you know you are speaking to a real person and not an auto response
May 15, 2026
Unprompted review
Reply from FairFX
We are so glad to hear you appreciated our efficient, human-powered chat! Your positive feedback truly means a lot to us. - FairFX.
I found the assistant very helpful
I found the assistant very helpful, she spoke very clearly and she was extremely patient, she resolved my problem very quickly.
May 15, 2026
Unprompted review
Reply from FairFX
We're so glad to hear our assistant provided such clear, patient, and quick help. We appreciate you sharing your positive experience! - FairFX.
Top customer service.
Great customer service in dealing with a fraudulent cash withdrawal, from my first call to report it through to a successful resolution. Speedy, friendly and professional team.
May 11, 2026
Unprompted review
Reply from FairFX
We are so glad to hear that our team provided such speedy, friendly, and professional service in resolving your fraudulent cash withdrawal. We appreciate your kind words. - FairFX.
I was very impressed with the help i…
I was very impressed with the help i received today when i had a problem. Easily and quickly sorted. A very helpful and knowledgable lady. Many thanks.
May 15, 2026
Unprompted review
Reply from FairFX
We are so glad to hear we could assist you quickly and effectively today. Your kind words about our team member are truly appreciated. Thank you for sharing your positive experience! - FairFX.
Excellent service on line
You were able to rectify my issue straight away, thank you
May 14, 2026
Unprompted review
Reply from FairFX
We're so happy we could resolve your issue quickly. Thank you for your kind words and positive feedback! - FairFX.
Updated details on Live Chat
Luthando updated my Fair FX details on live chat. No wait, all done in 2 minutes.
May 14, 2026
Unprompted review
Excellent service
My problem was dealt with by Sphamandla very quickly and professionally leaving me to go about my day in a calm and pleasant manner
May 13, 2026
Unprompted review
Always prompt and easy to deal with but…
Always prompt and easy to deal with but 99% of the time don’t need to, as platform is seamless.
May 13, 2026
Unprompted review
Polite and effective agent
Polite, helpful, friendly agent .Objectives achieved with his patient approach.Well done !
May 13, 2026
Unprompted review
I received a most professional service…
I received a most professional service from Sinqobile Khanyile when transferring and purchasing currency
May 13, 2026
Unprompted review
Sphamandla the Customer Service Advisor…
Sphamandla the Customer Service Advisor fully understood my request and expertly answered my query and did all that I was asking to be done.
May 11, 2026
Unprompted review
Unable to get my wife’s linked card to…
Unable to get my wife’s linked card to work and failing to get this resolved by customer services
May 10, 2026
Unprompted review
Very helpful staff
May 9, 2026
Unprompted review
Very helpful and polite
Very helpful and polite. My emails were responded to fast by Sinqobile and issue was therefore resolved speedily.
May 8, 2026
Unprompted review
excellent customer service
The kind, patience of your agent.
Her instruction to resolve my issues were clear, concise and inspired me with confidence to sort out an issue I was struggling with
May 8, 2026
Unprompted review
Sinqobile Khanyile was great
Sinqobile Khanyile was great, she helped me with my problem and resolved it quickly and professionally.
May 8, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.