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FairFX Reviews 

15,083
•
TrustScore 4.5 out of 5

4.7

Currency Exchange Service
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Review summary

Created with AI, based on recent reviews

Looking at 465 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional patience, knowledge, and helpfulness, making interactions pleasant and effective. The customer service is frequently highlighted as brilliant, with many appreciating the prompt responses and efficient resolution of issues. People are particularly impressed with the quick response times, whether through phone calls, email, or online chat, ensuring problems are sorted out swiftly. The overall service is described as excellent, with many noting the ease and efficiency of their experience. However, some customers also noted issues with payments, experiencing delays or difficulties in accessing their funds, and receiving generic responses that did not resolve their problems.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, frequently describing it as amazing, brilliant, and... See more

Response time

Customers had positive experiences with response times, with many reviewers praising the quick and efficient... See more

Service

Reviewers mention positive feedback about service, consistently describing it as great, excellent, and... See more

Payment

Customers consistently note ambiguous experiences with payment, with many reporting issues such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Locked out of my account as I’m abroad and not getting security code texts. Took many attempts to get it sorted out but once I asked for a telephone call it became easier. Sphamandla Khuzwayo Was... See more

Company replied

Rated 5 out of 5 stars

Penelope just made my day. She helped in everyway getting me back in to my account after I changed my mobile number. She called back every time just when she said she would, she sought advice when nee... See more

Rated 5 out of 5 stars

Great company to deal with. The cards make travel a little easier and safer, and it's easy to swap money around between currencies. The customer service team is helpful and don't leave you waiting a... See more

Company replied

Rated 5 out of 5 stars

I had a problem making a specific payment for two days and sent an email to customer support asking why. I received a reply certainly within two hours telling me what went wrong and how to rectify the... See more

Company details

  1. Currency Exchange Service
  2. Financial Institution
  3. Money Transfer Service
  4. Payment Service

About FairFX

Written by the company

FairFX Currency Card

Find out more

Order a card

Get a quote for an international payment

 

With FairFX Currency Cards you can travel globally and spend like a local. Manage your spending on the go through our mobile app, and use your card wherever they accept Mastercard.

Whether you’re buying property abroad or just sending money to family, our currency experts will help you make them at the right time, securing great rates with the least amount of hassle.

FairFX Customer Service

We are here to help

We are here to help
If you have any questions about FairFX products or services please do not hesitate to contact us at enquiries@fairfx.com. If you are abroad please email abroad@fairfx.com.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15K reviews

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Asks customers to review

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4.7

All reviews

(15,083)

410 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Change of email address

My email address had to be changed, Sinqobile Khanyile phoned me on a Sunday afternoon to make this change and to ensure that my account was accessible again. This was handled efficiently and courteously.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Payment query

I dealt with Sinqobile Khanyile. Service was excellent and she resolved my query very quickly. Thanks for your help

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I used the online chat service to amend my email address. Andile responded quickly and politely, and made the process really easy.
Not the first time I've had great help using the online chat, but this was particularly easy. Thank you ANDILE!!

April 27, 2026
Unprompted review

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