Locked out of my account as I’m abroad and not getting security code texts. Took many attempts to get it sorted out but once I asked for a telephone call it became easier. Sphamandla Khuzwayo Was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Penelope just made my day. She helped in everyway getting me back in to my account after I changed my mobile number. She called back every time just when she said she would, she sought advice when nee... See more
Great company to deal with. The cards make travel a little easier and safer, and it's easy to swap money around between currencies. The customer service team is helpful and don't leave you waiting a... See more
Company replied
I had a problem making a specific payment for two days and sent an email to customer support asking why. I received a reply certainly within two hours telling me what went wrong and how to rectify the... See more
Company details
About FairFX
Written by the company
Get a quote for an international payment
With FairFX Currency Cards you can travel globally and spend like a local. Manage your spending on the go through our mobile app, and use your card wherever they accept Mastercard.
Whether you’re buying property abroad or just sending money to family, our currency experts will help you make them at the right time, securing great rates with the least amount of hassle.
FairFX Customer Service
We are here to help
If you have any questions about FairFX products or services please do not hesitate to contact us at enquiries@fairfx.com.
If you are abroad please email abroad@fairfx.com.
Contact info
Vintners' Place, 68 Upper Thames St, EC4V 3BJ, London, United Kingdom
- 020 7778 9300
- help@fairfx.com
- www.fairfx.com
4.7
Excellent
15K reviews
Asks customers to review
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Once phone help available
Had multiple access probs on line but thanx to excellent help from Penelope all was resolved satisfactorily
April 13, 2026
Unprompted review
Prompt action when required
Lisakhanya was very helpful when we had an issue loading our card
April 9, 2026
Unprompted review
Spoke to Ayanda who was great
April 10, 2026
Unprompted review
Issue sorted immediately
Issue sorted immediately
Well done Sithembiso
April 5, 2026
Unprompted review
Andile Khumalo has been a great help…
Andile Khumalo has been a great help and I appreciate all the help i got keep it up.
March 30, 2026
Unprompted review
Had an issue with the card early on…
Had an issue with the card early on Sunday morning in another country. Managed to get through to someone quickly who resolved it. Apparently the card had been blocked. Anyway, I would recommend because they proved they could deal with issues properly.
March 29, 2026
Unprompted review
Very prompt and helpful service
Very prompt and helpful service from Zinhle Nyide.
March 28, 2026
Unprompted review
I did need the Company’s help
I did need the Company’s help, and Siphelele Hadebe was very helpful indeed.
March 20, 2026
Unprompted review
Adviser very professional and quick.
Adviser very professional and quick.
March 26, 2026
Unprompted review
Chat
I used the chat to answer my query. It was dealt with swifrly and explained in simple,easy to understand terms
March 25, 2026
Unprompted review
Efficient fast service sloved problem…
Efficient fast service sloved problem thanks Luthando 24 March 26
March 24, 2026
Unprompted review
Fantastic
Super quick response and query resolved straight away. Fantastic!
March 23, 2026
Unprompted review
Excellent service.
The knowledge of Sphamandia was exceptional. The communication to me was clear and straight and very helpful. My query was answered clearly and simply.
March 16, 2026
Unprompted review
I had difficulty trying to access…monies
I had difficulty trying to access transfer monies
SINQOBILE was very patient and helpful talking me through process.
March 20, 2026
Unprompted review
Very helpful in answering queries and…
Very helpful in answering queries and quick
March 18, 2026
Unprompted review
Great help!
I have had - and am having - a lot of help from Nondumiso Hadebe, who has been very patient.
March 16, 2026
Unprompted review
Great support from Sinqobile Khanyile…
Great support from Sinqobile Khanyile to resolve the misplaced card and get a replacement issued and activated immediately
March 17, 2026
Unprompted review
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