My mom had wheelchair assistance in the Copenhagen airport, she did not feel well and I think the man's name was Gundson. He was so, so helpful! He got mom to the gate, and when I had to go all the... See more
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See what reviewers are saying
We just landed in Kastrup with Norwegian Air. We had booked wheelchair assistance. We were met by a chap called Niels who was absolutely excellent. He was extremenly kind and helpful, doing m... See more
Company replied
I have always had a reasonably good impression of Falck until today. Rang kundeservice to enquire about my latest bill which seemed very high (Dkr. 2228,70). There doesn't seem to be a way to se... See more
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Wonderful service from the special assistance staff working for this company at Copenhagen airport Courteous, friendly and prompt. Making transfer through what is a difficult airport very easy. A p... See more
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Company details
Written by the company
I mere end 100 år har det været Falcks mission at arbejde for at forebygge ulykker, sygdom og nødsituationer, at redde og hjælpe forulykkede og nødstedte hurtigt og kompetent samt at rehabilitere syge og tilskadekomne. Vi sidder klar til at hjælpe dig på 70 10 20 31 alle hverdage mellem 8-17, fredag 8-15.30. Du kan også skrive til os på Facebook.dk/falckdk.
Falck Danmark
Written by the company
Contact info
Sydhavnsgade 18, 2450, København SV, Denmark
- 70 10 20 31
- kundeservice@falck.dk
- www.falck.dk
4.6
Excellent
29K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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God service
November 26, 2024
Reply from Falck Danmark
Kære Helmuth,
Tak for din positive anmeldelse og de 5 stjerner - det sætter vi meget stor pris på! :-)
Hvor er det dejligt at læse, at du har oplevet god service, når du har haft brug for vores hjælp - det er lige præcis sådan det skal være!
Du ønskes en god weekend.
Venlig hilsen
Nanna
Reply from Falck Danmark
Kære Helle,
Tak for din positive anmeldelse og de 5 stjerner - det sætter vi meget stor pris på! :-)
Du ønskes en god weekend.
Venlig hilsen
Nanna
Reply from Falck Danmark
Kære Gitte,
Tak for din positive anmeldelse og de 5 stjerner - det sætter vi meget stor pris på! :-)
Du ønskes en god dag.
Venlig hilsen
Nanna
I called vejhælp 24 nov 2024 time 16.22…
I called vejhælp 24 nov 2024 time 16.22 it was around 0-2 degree in Copenhagen . I have a full package with falck vejhelp including minute garantie where they are suppose to come over within half an hour. After 40 minutes a falck guy called in and said he is coming within 15 minutes. So around after one hour....
My whole body was freezing as car was not starting so no heater. I could handle no more i went to ask a nearby house for warm water and use the toilet. I was away from my car only for less than five minutes. During this 5 mintues time the guy from falck was there and he called me from his phone and shouted at me so badly. I went running to the car and when i was there he again shouted so loudly that you dont pee for 5 minutes idiot. i have never been shouted so badly in my life. i kept my cool as my body was still cold and trembling.
He called me idiot as i wasted his five minutes(Falck should realize that we waste our money and time for their minute garantie as they never keep up their promise). I was really worried i had to let him go as its too dangerous to hand your car and drive with a guy like him to workshop.
I called up Falck again for a new vejhælp, i was told that it was my mistake and they will not send me a new vejhælp. When i informed them the whole episode with this angry guy was actually recorded in my dashcam as my dashcam still runs some hours after the car battery dies completely. They agree to send me a new vejhælp after 1.5 hours. In all i wasted around three hours inside copenhagen waiting for vejhælp.
i would like to inform Falck from here that i want to cancel my subscription from you and i will not be paying you another six months cancellation period. I will not be paying you any money to be threatened and to be waited hours in this cold.
I would like to ask the permission from falck to put up the whole episode of my dashcam in facebook so the whole world knows about this angry man from Falck.
Nirmal KC
November 24, 2024
Unprompted review
Reply from Falck Danmark
Dear Nirmal KC,
Thank you for your inquiry.
First of all, we apologize for your experience in connection with the need for roadside assistance for your car.
The experience you describe is very far from the service we want to offer our customers
We take the matter very seriously and will investigate further in consultation with our operations manager. There are no customers who should feel either attacked or badly treated by our employees.
Please send us an e-mail at netsupport@falck.dk with your customer number and the registration number of your car - then we will investigate the matter further and get back to you as soon as possible.
Have a nice day.
Best regards,
Nanna
Ordentlighed
November 12, 2024
Reply from Falck Danmark
Kære Finn,
Tak for din positive anmeldelse og de 5 stjerner - det sætter vi meget stor pris på! :-)
Du ønskes en god dag.
Venlig hilsen
Nanna
Exceptionally helpful
Milla at Copenhagen airport was exceptionally helpful to us. She went the extra mile.
November 16, 2024
Unprompted review
Reply from Falck Danmark
Dear Denise,
Thank you for your positive review! :-)
We are very happy to read that you have experienced exceptional service, in connection with needing help from us - it is so important to us that everyone we help feels safe and well taken care of.
We greatly appreciate your feedback and wish you a good day.
Best regards,
Nanna
God service
November 12, 2024
Reply from Falck Danmark
Kære Poul,
Tusind tak for din positive anmeldelse og de 5 stjerner - det sætter vi meget stor pris på! :-)
Du ønskes en god dag.
Venlig hilsen
Nanna
Reply from Falck Danmark
Kære Tove,
Tak for din positive anmeldelse og de 5 stjerner - det sætter vi meget stor pris på! :-)
Du ønskes en god dag.
Venlig hilsen
Nanna
God service
November 11, 2024
Reply from Falck Danmark
Kære Karin,
Tak for din positive anmeldelse og de 5 stjerner - det sætter vi meget stor pris på! :-)
Du ønskes en god dag.
Venlig hilsen
Nanna
Reply from Falck Danmark
Kære Jan,
Tak for din positive anmeldelse og de 5 stjerner - det sætter vi meget stor pris på! :-)
Du ønskes en god dag.
Venlig hilsen
Nanna
God men dyr service
November 11, 2024
Reply from Falck Danmark
Kære Villy,
Tak for din positive anmeldelse! :-)
Vi er rigtig glade for at læse, at du synes godt om vores service - vi tilpasser løbende vores priser samt abonnementer, for herigennem at kunne sikre, at vi kan blive ved med at opretholde samme kvalitet til vores kunder.
Vi sætter pris på din feedback og ønsker dig en god dag.
Venlig hilsen
Nanna
alt OK ++++++++++++++++++++++++++++++
August 11, 2024
Reply from Falck Danmark
Kære Rita,
Tusind tak for din positive anmeldelse og de 5 stjerner - det sætter vi meget stor pris på! :-)
Du ønskes en god dag.
Venlig hilsen
Nanna
Reply from Falck Danmark
Kære Anita,
Tusind tak for din positive anmeldelse og de 5 stjerner - det sætter vi meget stor pris på! :-)
Du ønskes en god dag.
Venlig hilsen
Nanna
Reply from Falck Danmark
Kære Karin,
Tak for din positive anmeldelse! :-)
Vi er rigtig glade for at læse, at du oplever punktlighed og god service, når du har brug for at blive kørt med os - så kan vi ikke ønske os mere!
Du ønskes en god dag.
Venlig hilsen
Nanna
Super god service
October 25, 2024
Reply from Falck Danmark
Kære kunde,
Tak for din positive anmeldelse! :-)
Vi er rigtig glade for at læse, at du har oplevet super god service, når du har haft brug for os - så kan vi ikke ønske os mere!
Du ønskes en god dag.
Venlig hilsen
Nanna
Super service
October 23, 2024
Reply from Falck Danmark
Kære Kaa,
Tusind tak for din anmeldelse!
Vi er glade for at høre, at du havde en positiv oplevelse med vores service. Helt fantastisk :-)
Rigtig god dag.
Venlig hilsen,
Maiken
Reply from Falck Danmark
Kære Ulla,
Tusind tak for din positive anmeldelse og rosende ord! :-)
Det sætter vi meget stor pris på.
Du ønskes en god dag.
Venlig hilsen
Nanna
Alt er bare ok
September 10, 2024
Reply from Falck Danmark
Kære Andreas,
Tak for din anmeldelse!
Det er vi glade for at høre :-) Din mening betyder meget for os!
Rigtig god dag.
Venlig hilsen,
Maiken
God service
October 7, 2024
Reply from Falck Danmark
Kære Erik,
Tusind tak for den positive anmeldelse! :-)
Hvor er det dejligt at læse, at du oplever god service, når du har brug for vores hjælp - det er lige præcis sådan det skal være!
Du ønskes en god weekend.
Venlig hilsen
Nanna
God service
Let at bestille transport, super venlig chauffører, kort venterid ved returkørsel
January 10, 2024
Reply from Falck Danmark
Kære Aage,
Tusind tak for din anmeldelse!
Det glæder os at læse, at det var let at bestille transport, en super venlig chauffør samt en kort ventetid ved returkørsel. Helt perfekt!
Rigtig god dag.
Venlig hilsen,
Maiken
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