Fast Growing Trees Reviews 

The trees arrived dead with fungus covering all (6) of them. FGT customer service refused compensation because they deemed my location too hot for the species I bought. Again, they arrived dead. I called immediately. Wasted money.

Maybe their products are decent, but I would not know-- they used Ontrac for delivery services and so, as customary for ontrac, my delivery was sent to the wrong address. I caught the issue immediately but no one will pick up the phone and reach out to the driver, who is most likely still near the wrong delivery address. Now I have to wait all over for the shipment when I have already waited longer than originally promised. I gave ontrac a poor review as well, but really, these companies that keep using low-cost shippers have to bear this responsibility and have GOT to start making better decisions about who they use to ship-- or at least disclose to the customer who they will be using so we can keep scrolling to the next guy in all fairness and transparency. It does not save any money in the end when you lose potential repeat customers and you have to send a whole new batch out after gifting the 1st batch to some random. Very poor business sense.
Update: Per FGT request, I called to verify what exactly I DID receive from FEDEX versus what part of my order I did NOT receive from Ontrac. Had to explain everything all over again only for rep. to tell me that it was actually delivered and there is a picture showing it. I explained, AGAIN, that they delivered it to the wrong address, that I do not even have a garage and I have no idea what that was a picture of. She put in my request for replacement along with my request for it to be expedited, with no guarantees about the outcome of course. I immediately got an email stating they will review my request and get back to me within 72 hours. Nice.
Update: I received the following email from FGT:
"We saw your review and we're sorry for what happened. The wrong address delivery and the frustration of having to re-explain it multiple times was not the experience you should have had.

Your reshipment has been processed. You'll get tracking information by email once it ships.

Your point about carrier selection is valid. We take that feedback seriously as we continue to evaluate our shipping options."
Within 24 hours of that email, I got email confirmation that they resent the shipment that was delivered to the wrong address, and who did they ship with? You guessed it-- Ontrac!
You can decide if you want to do business with a place like this.
As for the 15 plants I DID receive (out of 25 paid for), 13 looked good and healthy, one was broken but I will see if it can bounce back, and one was horizontal in growth.

We ordered a tree and 2 blueberry bushes. They arrived in a timely manner. When delivered, they were left on the driveway in almost hundred degree temps; It was hours before we discovered them. The blueberries were fine but the tree had died from the excess heat and sun. Fast Growing Trees handled the issue pleasantly and efficiently, replacing the tree, even though it wasn’t their fault it had died. We will not hesitate to order from them again. Their customer service exemplifies how all companies should operate.

I ordered a very expensive tree. When it came it had a few leaves on it about a fifth of the size that they should be. The tree was pruned hard at the top to fit the shipping boxWhen I took the treeout of the pot it had no root ball and the roots were pruned hard. The tree was dead. I did get a replacement tree. When I opened the box it looked much better than the last one. The leaves were bigger at least. It was in a pot and buried 3 inches too deep. When pulling it out of the pot low and behold, again there was no root ball. It was just put in a pot full of soil making it a bare root plant. What roots it did have were girdling and adventitious meaning the tree had been planted too deep for too long and it was struggling to survive. Since the tree was technically alive I knew I wasn't going to get a replacement so I planted it like a bare root and did what I could with the girdling roots so that they would not strangle the tree should it live. I planted it as it should have been all along and I had to use three stakes because it could not hold itself up otherwise. Girdling roots are caused by a plant being grown in a pot and not sized up so that the roots hit the pot and start going in a circle which eventually chokes the tree. Their website boasts how much care they take before you ever get your tree which they claim makes it superior and destined for success. Both of my experiences tell me they are living in opposite world.

VERY disappointed in the quality of the peach tree I got. It's half dead already and much smaller than the 7 foot tree I ordered. Do yourself a favor and go to a nursery near you. The extra expense and supporting a small business is way better and much better quality. This was my first time ordering and will absolutely be my LAST!! And big surprise. They won't replace it

The tree and bush were broken and some leaves were dried up, brown. Fed ex does not take care of boxes. The box was ripped and taped. The company replaced the pair but honestly, they were in bad shape as well. We hope they survive as we did plant them.

Have bought trees from them for years and been fully satisfied. I did have the guarantee and occassionally if a tree didn't make it after the planting got new tree with no hassle. So excellent product with a guarantee they stand by. Thank you.

I ordered a Chicago Hardy Fig tree and what arrived was completely unacceptable.

The plant had multiple dead branches, weak spindly growth, yellowing and curling leaves, and showed clear signs of poor growing conditions before it ever left their facility. This was not the healthy, viable tree advertised on their website.

I contacted customer service five times. Their response every single time was to send me generic care tips and reassure me the plant was "technically alive" based on a scratch test. That is not an acceptable response to a damaged product.

I have demanded a full refund repeatedly and received absolutely no resolution.

I have since:
- Posted photos on Google Reviews
- Filed a complaint with the Better Business Bureau
- Posted on Instagram and Facebook documenting the condition

I have five photographs documenting exactly what arrived at my door.

If you are considering ordering plants from this company — look at the photos before you spend your money. What they show on their website is not what shows up at your door.

I am still waiting for my refund.

Not only did my 80 something trees arrive SUPER QUICKLY but I was in constant contact with their customer service about a delivery address mix-up (my fault). The customer service was incredibly helpful and totally engaged in helping me. One tree has VERY slight damage (probably from being handled by delivery company) but nothing that would warrant a return or concern. ALL trees and roses arrived very healthy and ready to be planted. I would highly recommend FAST GROWING TREES!

Five stars.

They went above and beyond to make sure that I got my trees in the proper location and on time. From start to finish, it was a great experience, 10 out of 10 do recommend!!!

I ordered a cocktail tree, it arrived packaged very nicely and quickly,. We planted my tree but it did not thrive, so they were great to access the tree and give me a credit in full because the planting season is not good now and then I can order a new tree when it will be.

Improperly packaged. Delayed order. Delayed delivery. Diseased and destroyed hydrangeas when they finally arrived. Don’t order from them. Also the tree I got is basically a thin branch.

I recieved an order with two rose bushes in it last week. One bush was completely destroyed via shipping. I chatted with a representative for 45 minutes who gained approval from her supervisors to replace the bush. She ensured me that she would be exchanging the bush and that I would recieve a new one when the exchange was processed. I never recieved an exchange or shipping confirmation email. When I spoke with a representative (I believe the same one) today, she claimed that a confirmation email had been sent to me twice which is untrue. Her tone through the entire conversation was rude and unhelpful. Until today's experience, I had planned to make additional purchases from this company. However, I will now go elsewhere to purchase plants and trees.

This company is by far the best company I have purchased from and has always honored their word. I have purchase from other companies local to me adn their trees did not last and they do not offer any support. So fast-growing-trees its will always be for me. The trees has come healthy and for the most part in good shape. The couple that didn’t they replace them without any problems. I have purchased over 30 fruit trees from you in this past two years and my trees are thriving. The company is very knowledgeable of their products and the customer service team is amazing. They answer all my questions with ease and offer great advice on how to treat my tree I was having problems with. They even went as far as emailing all the steps on how to take care of my trees. They have a forever customer and I highly recommend them to anyone wanting to purchase trees or plants. Keep doing an amazing job…

Strong healthy trees and wonderful client service.

I bought several items from them. Smaller than expected and expensive. I called a couple times re health of a tree. By the time it died it was outside of warranty and they would not send replacement. Will not use again

Very disappointing experience.

I confidently ordered 6 Italian Cypress trees from this company because their website repeatedly promotes messages like "Don't worry, there's a 60 day warranty," which led me to believe I would be protected if the trees failed.

Unfortunately, several of the trees died despite following all care instructions provided by customer support. When I contacted them for replacements, I was told I wasn't covered because I hadn't purchased an additional warranty at checkout. This was never made clear to me during the buying process.

Had I known that the advertised warranty did not automatically apply, I would have purchased locally instead. Now I'm left with dead trees, a garden that looks incomplete, and a discount code instead of a resolution. I feel misled and extremely disappointed with how this was handled.

I purchased a Meyer Lemon Tree from Fast Growing Trees because their website advertised a 1-year warranty. When my tree failed, customer service suddenly told me the warranty was only 60 days. Instead of replacing the tree, they offered me a "$108 credit."

What they don't tell you is that this isn't actually a store credit. It's a promotional code.

The way they apply it is incredibly misleading:

The promo code reduces the product price before payment instead of acting like a gift card or account credit.
They apply the promo code before any sitewide discounts.
On a $114 replacement plant, they subtract the $108 first, leaving only $6.
Then they apply the 20% sale discount to that remaining $6 instead of to the full purchase price.

It gets worse. Because the promo code lowers the product value below their $99 free-shipping threshold, they then charge shipping fees and sales tax on the shipping.

It also became clear that this isn't a true store credit at all. If I use the $108 credit on a product that costs only $15, Fast Growing Trees doesn't simply apply the remaining balance to my account. Instead, because it's treated as a promotional code, I still have to pay shipping charges and sales tax on those shipping charges. A real store credit would function like payment and cover the purchase until the balance is exhausted. This "credit" functions as a discount code, which significantly reduces its actual value.

As a result, even though I was supposedly given a $108 "credit," I still ended up paying more than $28 out of pocket for a replacement.

What's really frustrating is that if I ignored both the warranty credit and the 20% promotional discount and simply bought the same $114 plant outright, my total would have been about $125. Yet somehow, after applying a $108 warranty credit and a 20% discount code, my final cost ends up around $136.

A warranty replacement should reduce what a customer pays, not increase it. The way Fast Growing Trees structures these "credits" makes them worth far less than their advertised value.

I followed their care instructions and did everything I reasonably could to keep the tree alive, yet it still died. The real disappointment came afterward. The advertised warranty did not work as expected, customer service gave conflicting information about coverage, and the so-called replacement "credit" was structured in a way that left me paying more than I would have paid without it.

A warranty should provide confidence that a company stands behind its products. My experience was the exact opposite. I feel misled by both the warranty advertising and the way the replacement credit was applied, and I will not be purchasing from Fast Growing Trees again.

Ordered coconut palm and banana tree. Arrived with broken and torn branch and/or leaf. Product looked unhealthy and nearly dead. Contacted seller and they indicated they could not refund money. But,I could get replacement? Why would I accept more crappy plants from them??? They did send me instructions on how to recover near dead or roughed up plants! Why should I become a plant doctor when I know little about plants??? Needless to say I will not order from Fast Growing Trees or recommend them to anyone!!!3

Terrible service. Paid $51.27 for a rasperry plant. It arrived 100% dead. Dried, brown, looks like a mummified plant. Despite their free ‘arrive alive’ guarantee, they offered me $29 in credit. Absolute BS. Do not buy from them if you actually expect a living plant to arrive. Avoid at all costs!