Facebook Reviews 18,216

TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,171 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. They also encountered issues with the website and user experience, describing it as sluggish, filled with inappropriate content, and prone to account suspensions without clear reasons or recourse. The social media aspect also drew significant criticism, with users reporting an increase in scammers, hateful comments, and a general decline in the quality of interactions. Some people were dissatisfied with the platform's reporting system, finding it ineffective for privacy violations and content removal. Conversely, a small portion of people were satisfied with the platform's features like groups, marketplace, and events, finding them useful for staying connected and discovering content.

What people talk about most

Social media

Clients share negative opinions on social media, with many expressing dissatisfaction with security issues,... See more

Website

People report significant dissatisfaction with the website. Many reviewers describe it as sluggish, with... See more

User experience

Users describe negative interactions with the user experience. Many reviewers report constant issues with the... See more

Customer service

Customers had negative experiences with customer service. Many reviewers report a complete lack of human... See more

Service

Consumers find service to be negative. Many reviewers report extremely poor service, with some experiencing... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I had FB for many years and I was engaged in multiple communities, had 1500+ "friends" and a lot happening. But barely any real friend. I deleted it completely a while ago as it started showing too ma... See more

Rated 1 out of 5 stars

Absolutely flooded with videos of bulls goring defenceless horses in some sick sport . Report them Facebook say they’re ok. FB have the morals of a dead squid .please be careful allowing your chil... See more

Rated 1 out of 5 stars

Facebook deleted my account for good with no way to appeal because of sarcastic joke in perimenopausal group. I have Asperger syndrome and Fb was my only way to stay in touch with people. I lost all... See more


Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Meta AI is ruining Facebook…

Meta AI is ruining Facebook Marketplace. Every time I try to list a normal product, my account gets suspended for no reason. The new AI moderation system is completely broken — real sellers get flagged while scammers stay active. Such a pathetic update from Meta.

May 16, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Sandbar Bar & Grille can go pound sand

Sandbar Bar & Grille on Lake Marie - Antioch, IL
May 16th was a splendidly warm Saturday night on the Chain of Lakes. Went with some friends to the Sandbar on Lake Marie. The night started out rather poorly since it took over thirty minutes for our drink order – four canned beverages to even be served. Then the waitress and/or kitchen totally screwed up a simple sausage and pepperoni pizza. Then finally, they delivered the correct pizza - but not wanting to cause any problems, we already had started eating the wrong pizza they brought us. So, they decided to do us a big “favor” and not charge us for their stupid mistake with the first pizza.
Then this is when the entertainment actually began. Sitting near our table was a group of younger adults (but far from being contextually true). They were all partying with one guy who was celebrating his 21st birthday – no problem and no concern, although they were loud and obnoxious, not a word was said – let them have fun. This dude’s friends kept forcing drinks and shots on this guy – so you can only guess what happened – he started to get violently nauseous. Instead of his friends politely removing him from the dining area, which actually only amounts to picnic tables on the beach. His friends give him an empty pitcher to collect his vomitous regurgitations. After about five minutes, the pitcher becoming more than half-filled with disgustingly gross liquor, bile, and half-chewed whatever TF it was, my guess “foulness I can't even imagine, or maybe I just don't want to”. In my defense, I was really trying to mind my own business, but I couldn’t help but see this disgusting movie as it even polluted and infringed on my peripheral vision.
After being extremely nauseated for five minutes, I finally had enough. I calmly and matter-of-factly recommended that they should remove the puke-puppy to the parking lot. These white-privileged, trailer-trash, hillbilly drunks took considerable offense to my comments, and started to become belligerent, directing profanity and other rude remarks at me. I returned several choice words, which made the drunks even angrier – then the bi-directional F-bombs were being volleyed. You can only imagine what happened next. Some big fat guy, who must be an inbred family member got all in my face ‘cuz I was the “bad” guy for not tolerating this disgusting BS. Then, the morbidly obese cousin-mother (???) and sickenly fat sister joined the fracas. Finally, the owner (maybe) came on over, he was somewhat understanding – but too little, way too late. So, there I was surrounded by well over a ton and a half of obnoxious obesity, all yelling at me to leave. The flabulous mother was all up in my face, and repulsively spittling all over me. She was totally unhinged and wildly tossed any number of accusations at me. She was so delusional, she even said: “I remember you, you did this same exact thing last year”. Not sure which fold of flab she pulled this out from, but I wasn’t even anywhere near the Chain last year and have only been to this dive maybe 5 times in my entire life. The incredible blob, the cousin-son (???) who was probably 3 or 4 inches taller than me and at least 150 pounds heavier repeatedly tried to provoke an altercation. One time he even walked away muttering he “was only matching my energy”. When I told him that he could never match my energy, he came charging back at me like a raging bull who just got castrated without any anesthesia. Then he got all “bad breathed” in my face and demanded that I leave. This establishment has an open dining area with any number of children running around amongst the tables. No kids nor no normal families should ever be subjected to the vile behavior by these types of drunks, not to mention the abuse and berating from the “Hills Have Eyes” family members. WOW – just WoW, What The Actual F-bomb is wrong with these people. It’s perfectly okay for someone drunk to nauseatingly puke his guts out in their dining area, but it is incredibly wrong for someone to object to that person doing it. GMAFB

May 16, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Unfair suspension and zero customer support

Facebook suspended my account with no warning and no clear explanation. One day it worked fine, the next day I’m locked out with a generic “we found suspicious activity” message.
Tried to appeal multiple times and only got automated replies. There’s no way to talk to a real person, no phone number, no email that actually helps. It feels like the system flags you first and asks questions never.
Meanwhile all my photos, messages, and contacts are stuck behind an account I can’t access. If you actually need support, don’t expect it here. The rules are vague and enforcement is completely one-sided.

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

Meta is a Corrupt Monopoly Destroying Small Businesses with Blind AI Bots!

Meta’s automated system is an absolute nightmare and a total failure. They have replaced human intelligence with brainless AI bots that blindly suspend authentic business and marketing accounts without any manual verification. We are running a legitimate US furniture and housing business, paying for operations, and their broken bots flag and ban everything instantly.

There is ZERO customer support, no human to talk to, and the appeal system is a complete joke run by the same useless bots. Meta enjoys its monopoly by looting advertisers and destroying the livelihoods of independent sellers and marketers. You are killing small businesses. Absolute garbage platform and pathetic management. Fix your broken bots or shut down!

May 3, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience with…

Very disappointing experience with facebook support.
I had a facebook group of thousands. working the group 5 years ago. but 2 days stolen from me. I contacted facebook more than 10 times but no response at all.
Very horrible support.

May 16, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

MandMAussiesofNorthCarolina-Hip Dysplasia

I looked into getting a puppy from MandMAussiesofNorthCarolina previously named MandMAussiesofMississippi. Dr. Mary Holly Castro owns MandMAussiesofNorthCarolina, now in Florida. After looking for a second Aussie puppy, I saw their GoFundMe page they started for their dog, Nola. They have on instagram they bred Nola for multiple litters without doing any hip testing first--which is the bare minimum for any responsible breeding program. It turns out Nola didn't get checked until she was three and she was then diagnosed with Grade III Hip Dysplasia, the most severe form there is. This was done by a now licensed DVM! The OFA has charts posted on their website that says a female with Grade III Hip Dysplasia paired with a male with Good (Passing) OFA hips still produces 31.5% puppies with hip dysplasia, meaning a litter of 9 will have 3 puppies with hip dysplasia. That's IF they tested the male's hips. At AKC puppy prices, two or more litters that they had from her could have been used to replace Nola's hips multiple times over. So why wait six years and then ask complete strangers to pay for it on GoFundMe? To me, it's a massive red flag regarding the ethics of this program.

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience with…

Very disappointing experience with Instagram and Facebook support. Genuine accounts are being suspended repeatedly without proper explanation, while connected accounts also get disabled automatically. The appeal system feels broken and there is almost no real human support available. Meta relies too heavily on AI moderation, which is creating false suspensions and endless verification loops for users worldwide. Even paying customers using Meta ads and promotions are not receiving fair treatment or proper customer care. This situation is damaging trust in the platform and causing unnecessary stress for genuine users and businesses globally.

May 18, 2026
Unprompted review
Rated 3 out of 5 stars

Very happy with my Karlssons Hus

Very happy with my Karlssons Hus. The wall lamp was delivered promptly and in a safe manner. It is of excellent quality and is just the right size for my living room. Professional and reliable service all the way.

April 17, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Don't bother. Honestly not worth the hassle.

I use F.B for buying/selling things locally.
I've had several scammers, who I've blocked and reported. F.B. take no action.
No show people who claim they turned up to collect something, err cameras say otherwise ! The "can you hold this for me please?" "Can you deliver?"requests despite me clearly stating "pick up only"! Or
haggling on price and being argumentative.
I'm also bombarded by so called influencers, (always American) who promise me $3-6,000 for commentating on their posts. Their profiles are obviously fake.
Despite repeatedly contacting F.B. about these scammers they decide these people aren't fake. I honestly don't trust what people post. Many comments are regurgitated from other people's posts.
Take everything not with a pinch of salt but a whole ocean full!

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

MARKETPLACE

MARKETPLACE - out of nowhere - stopped me selling an item saying there strange activity on my account - WHAT they give no information and just ask me to PROVE my identity - well they have already had proof of my identity WHY would they need it again - I only have 4 ads running and my account has all privacy boxes ticked so there can be no dodgy activity on my account - buts its OK facebook cos there are other platforms - Friday Ads, Gumtree to name a few - I am NOT giving them my id AGAIN. FB has become a cesspit imo anyway.

May 16, 2026
Unprompted review
Rated 1 out of 5 stars

Deleting it was best decision ever

I had FB for many years and I was engaged in multiple communities, had 1500+ "friends" and a lot happening. But barely any real friend. I deleted it completely a while ago as it started showing too many ads and low quality or weird AI generated content. It has been a while now and I still think it was best decision ever. I don't miss anyone.

June 1, 2025
Unprompted review
Advertisement
Rated 2 out of 5 stars

User from 2019

User from 2019
But nowdays Facebook 18+ and crime related ads I don't like and don't recommended to others
Leave this platform👎

May 15, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look