Føniks Computer Reviews 19,420

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Bestilte en refurbished MacBook til en god pris…fin mac og alt i orden…tryg handel, da man har 3 ugers returret.

Company replied

Rated 4 out of 5 stars

It’s great that there’s still one physical computer store at the capital area of Copenhagen left that is also open in the weekends! Got a much needed part for my new PC build during the weekend. Price... See more

Company replied

Rated 5 out of 5 stars

Just before the holidays. •Great price. •packaging on point •Build quality 100% •cable management • fan orientations •in package guides and links to “how to” Only drawback was... See more

Company replied

Rated 5 out of 5 stars

Top handling of warranty claims. Determined that my claim was outside of warranty (rightly so, it had rained in my machine), but fixed the issue at cost. No delays, overcharging, or needless replac... See more

Company replied

Company details

  1. Computer Store

Written by the company

Føniks Computer har solgt computere og elektronikprodukter siden september 1997. Vi har et stort lager og eget værksted til service og samling af vores egne stationære PC'er. Ud over webshoppen har vi et pickup-point i Tilst lige uden for Aarhus. Det betyder, at du har mulighed for selv at afhente din vare få timer efter bestilling eller selv aflevere dit produkt til service.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

19K reviews

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1-star

Replied to 98% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service

Great service, I received my products just the next day after ordering them online on the store website.

June 19, 2021
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Reply from Føniks Computer

Hi Ramon.

Thank you for your kind words and the 5 stars :)

Have a great day.

Best regards. Daniel, Føniks Computer.

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Rated 5 out of 5 stars

Best

Best and fast service.

June 4, 2021
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Reply from Føniks Computer

Hi Taner.

Thank you for your kind words and the 5 stars :)

Have a great day.

Best regards. Daniel, Føniks Computer.

Rated 5 out of 5 stars

Great customer service

I really like to buy things in Føniks, staff always super helpful and friendly.

May 27, 2021
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Reply from Føniks Computer

Hi Leo.

Thank you for your kind words and the 5 stars :)

Have a great day.

Best regards. Daniel, Føniks Computer.

Rated 1 out of 5 stars

Can't return items if you are a…

Can't return items if you are a business customer (only).

It's hidden somewhere in the terms. It's also really poor service.

May 25, 2021
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Reply from Føniks Computer

Hi Theo.

That is correct, as you have read and accepted our terms of service you knew this before you placed the order request.

Response:

Not hidden at all. Very easy to spot as you read them. Which you told us you did when you accepted these terms of service.

Have a great day.

Best regards, Daniel, Føniks Computer.

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Rated 5 out of 5 stars

Super fast delivery!

Super fast delivery! I got a very nice deal with my screen, a very fair and cheap price for a high-quality budget screen. The ETA was for 2 working days; as I bought it Thursday, it would take me the weekend too, so 4 days in total. The screen arrived the next morning!

May 24, 2021
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Reply from Føniks Computer

Hi Nancy.

Thank you for your kind words and the 5 stars :)

Have a great day.

Best regards. Daniel, Føniks Computer.

Rated 5 out of 5 stars

Amazing service

Amazing service , would give it 10 stars

May 3, 2021
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Reply from Føniks Computer

Hi Andres.

Thank you for your kind words and the 5 stars :)

Have a great day.

Best regards. Daniel, Føniks Computer.

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Rated 1 out of 5 stars

product is damaged :(

April 28, 2021
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Reply from Føniks Computer

Hi Dominik.

If you have received a product that is damaged please contact our service department on service@fcomputer.dk

Best regards Daniel, Føniks Computer.

Rated 5 out of 5 stars

Amazingly fast and effective

Amazingly fast and effective! Love this shop!!!!

Highly recommended

April 26, 2021
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Reply from Føniks Computer

Hi Roger.

Thank you for your kind words and the 5 stars :)

Have a great day.

Best regards. Daniel, Føniks Computer.

Rated 1 out of 5 stars

Lang tid om at behandle ordren

Meget lang levering på en vare som var anvist til at være på lager.
Søde at snakke med, men dårlig levering overskygger.

April 14, 2021
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Reply from Føniks Computer

Hej Brian.

Jeg beklager dette er din oplevelse af forløbet hos os.

Du placere din ordre den 2 april. Altså langfredag i påsken som er en helligdag. Vores kontorer har ikke åbnet om lørdagen og heller ikke anden påskedag den efterfølgende mandag. Ligesom så mange andre.

Dvs. at når du bestiller midt i en ferie med helligedage så vil der gå x antal dage før vi igen er tilbage på kontoret til at behandle ordre. Hvorpå vi behandlede din ordre om tirsdagen som vi igen var vendt retur.

Webkameraet som du havde bestilt var ikke på lokallager, så derfor skulle denne hentes hjem som tog indtil d. 9 hvor ordren blev sendt gratis til den pakkeshop du havde valgt.

Håber dette har belyst hvorfor forløbet har hændt som det gjorde.

Hvis du ønsker at drøfte sagen yderligere er du meget velkommen til at tage fat i mig på dan@fcomputer.dk

Rigtig god dag.

Mvh. Daniel, Føniks Computer.

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Rated 5 out of 5 stars

Ordered on Easter Monday

Ordered on Easter Monday, product dispatched next workinh day and received one day later - what more could I want ?

April 14, 2021
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Reply from Føniks Computer

Hi Terence.

Thank you for your kind words and the 5 stars :)

Have a great day.

Best regards. Daniel, Føniks Computer.

Rated 5 out of 5 stars

The order was shipped really fast

The order was shipped really fast. Impressive! The price of the product was great as well.

April 12, 2021
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Reply from Føniks Computer

Hi Gyula.

Thank you for your kind words and the 5 stars :)

Have a great day.

Best regards. Daniel, Føniks Computer.

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Rated 5 out of 5 stars

Great selection of items and very fast…

Great selection of items and very fast shipping. Will definitely be using Føniks Computer for any PC component needs in the future.

April 7, 2021
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Reply from Føniks Computer

Hi Kevin.

Thank you for your kind words and the 5 stars :)

Have a great day.

Best regards. Daniel, Føniks Computer.

Rated 5 out of 5 stars

Best customer service

Best customer service! Came by to by a pendrive left the shop with a new pc, and pendrive.

March 29, 2021
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Reply from Føniks Computer

Hi Jakub.

Thank you for your kind words and the 5 stars :)

Have a great day.

Best regards. Daniel, Føniks Computer.

Rated 5 out of 5 stars

Quick delivery, great service.

Very satisfied with the purchase, will definetly come back. Reliable

March 26, 2021
Føniks Computer logo

Reply from Føniks Computer

Hi Toni.

Thank you for your kind words and the 5 stars :)

Have a great day.

Best regards. Daniel, Føniks Computer.

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