Financial Wellness Group Reviews 

438
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

After my business collapsed I lost everything and was tens of thousands of pounds in debt, began with Citizens Advice who though were helpful initially but as soon as it wasn’t a straightforward ‘goin... See more

Rated 1 out of 5 stars

Would give 0 stars, signed up they made my partners earnings count to what I had to pay, then after paying for the full time at closing (when I know I overpaid 5 years due to individual debt being cla... See more

Company replied

Rated 5 out of 5 stars

After coming out of an abusive relationship where I had money stolen and my debt built up from this, I had a call with them where they were able to help straight away, I didn’t feel judged or embarras... See more

Rated 5 out of 5 stars

Wow I was completely unaware that there company’s like the Financial Wellness’s group existed. I suffer with Mental health and Sam took great care helping me through all my finances And she decide... See more

Company replied

Company details

  1. Credit Counseling Service
  2. Debt Relief Service
  3. Insolvency Service

Written by the company

Live more, stress less. Life should be more than stressing about money, we can help get things sorted. Whether you’re worried about day-to-day financial struggles and need advice, want to check your plan progress or are budgeting for the future, we’re always here when you need us.


Contact info

3.6

Average

TrustScore 3.5 out of 5

438 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 48 hours

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3.6

All reviews

(438)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Over the past 5 years..

Over the past 5 years, The Financial Wellness Group, have been outstanding, helping me budget my personal budget requirements! Absolutely wonderful company!

September 5, 2025
Unprompted review
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Rated 3 out of 5 stars

Excellent advice

The advice was excellent and very professional but my telephone ☎️ appointment was over an hour late.
I understand and appreciate that some financial reviews take longer then their allocated time but it would of been courteous if there had been some kind of contact just to say they were running late.

June 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Helped me every step of the way

Helped me every step of the way, all through my dmp, helped with any questions or queries I had, always put at ease and never once felt judged..I am now free again, but I've learnt to be better with money and I will never put myself in the position I was in ever again.

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

These people are fraudsters they’ve…

These people are fraudsters they’ve been trying to constantly take money out of my bank until I wake up today and the money has actually been taken. I have never heard of this company’s name neither have I ever signed up for something like this.

June 10, 2025
Unprompted review
Financial Wellness Group logo

Reply from Financial Wellness Group

Thanks for your feedback.

We're sorry to hear this is your experience. So we can have the opportunity to investigate what has happened and help resolve any issues, please can you reply correctly to the the request for further information or please email us at dmpcustomerservices@financialwellnessgroup.com

Our apologies for any inconvenience caused.

Thanks,
Financial Wellness Group

Rated 1 out of 5 stars

Absolutely shocking company

Absolutely shocking company. Lose information provided on numerous occasions, give contradicting information depending on who's dealing with the case and suddenly come up with money owes when the IVA is due to finish despite saying that everything was paid.

May 21, 2025
Unprompted review
Financial Wellness Group logo

Reply from Financial Wellness Group

Hi,

We’re sorry to hear this is your experience. We understand how stressful it can be when you’ve followed the process and expected everything to be settled.

Sometimes, there can be changes during an IVA—particularly if there have been unforeseen circumstances like income fluctuations, windfalls, or unaccounted debts that come to light after the initial assessment.

That said, our goal is always to ensure you are fully aware of any changes and the reasons behind them. We want to make sure everything is explained clearly, so you’re not left feeling confused or uncertain.

Since we already have your case details, we’ll look into this and ensure we review your specific situation to provide you with a full explanation. In the meantime, if you have any questions about how these changes can happen during the IVA process or would like a further breakdown of what’s occurred, please email us at ivacustomer.services@financialwellnessgroup.co.uk

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Rated 5 out of 5 stars

The company is really good and helpful

The company is really good and helpful. I sometimes send them letters by email from my creditors that make me panic. They always put my mind at ease by telling not to worry. If anything they will sort it out. I give me a review once a year to see if I am ok financially. Which is really good. I’m kept up to date on everything.

February 15, 2025
Unprompted review
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Rated 1 out of 5 stars

Here we go again!!

Here we go again!!! Negative star reviews should be an option….
So after speaking to 2 different advisors in a space of 7 days and being told that additional monies was left is correct, it’s now increased again.
Do not go with this company they are not here to help and they do not want you to finish an IVA. Poor communication as always did not even tell me that they were adding more money on. Thank you for your added stress and further sleepless nights.

January 9, 2025
Unprompted review
Financial Wellness Group logo

Reply from Financial Wellness Group

Hi.

Thank you for taking the time to leave a review about our service. We want all our customers to come away from us feeling supported and happy, so we're very sorry to hear you don't feel like this has been your experience.

From our records, you were recently able to speak to our colleagues who were able to explain your obligations under your IVA. Hopefully this help to resolve your concerns.

Our apologies once again.
Freeman Jones

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