While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, most reviewers were let down by their experience overall. Many people expressed dissatisfaction with the website and app, citing issues with functionality and user experience. Customers frequently encountered problems with updates, which often led to lost bookmarks, passwords, and open tabs, causing significant frustration and loss of work. Reviewers also noted that the browser often froze, struggled to load websites, and had difficulties with basic features like restoring sessions or managing downloads, even on modern systems. However, some customers also mentioned that the browser offers good customization options, is user-friendly, and provides useful extensions. A few other people also felt that it is reliable, speedy, and offers good privacy features, especially when configured correctly.

What people talk about most

Website

Reviewers highlight negative aspects of the website, with many expressing frustration over persistent issues... See more

User experience

Clients share negative opinions on user experience, with many expressing frustration over unwanted changes to... See more

Application

People report negative experiences with the app, citing frequent and often problematic updates that cause... See more

Product

Customers had ambiguous experiences with the product, with some expressing strong dissatisfaction. Reviewers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Mozilla Firefox browser is supposed to be trustworthy open and honest -- so why then do they recruit you to their browser, switching from Chrome, with the promised of a free 50gb VPN - tempting but... See more

Rated 1 out of 5 stars

Mozilla had the opportunity to really take market share from Chrome. Instead it chose to waste its potential on silly politics and infuriating UX decisions (e.g. why would you force your users to rest... See more

Rated 1 out of 5 stars

Firefox is bs browser they take money to hide results. They omit information so you can't find it. If you download it as an app and try to delete it, it doesn't actually delete its hides in the backgr... See more


Company details

  1. Search Engine Company
  2. DNS Provider
  3. Media Company
  4. Software Company
  5. Software Vendor
  6. Web Hosting Company

Information provided by various external sources

The Firefox Web Browser is the faster, more secure, and fully customizable way to surf the web.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

437 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Latest update has prevented me…

Latest update has prevented me accessing my bank and gmail...spent 10 days trying to sort.
Could not even access Mozilla Firefox account as required cookie and local storage of which both were enabled.
Little help.available ...must be time to move...so frustrating service levels.
Chris

January 23, 2020
Unprompted review
Advertisement
Advertisement
Rated 1 out of 5 stars

Will not use

Will not use. They have financially supported sites used by organisations deemed Terrorist groups by the US government.

May 8, 2019
Unprompted review
Advertisement
Rated 4 out of 5 stars

A really good browser that offer so…

A really good browser that offer so many add-ons that it becomes both its biggest appeal and disadvantage. Being open source is a major, MAJOR plus as it allowed the birth of my favorite browser "Project Tor" - and for it i'll always be grateful. Everything you need you can find for it, might take a wile because of the giant pool of add-ons as i mentioned before, but you will without a doubt find it.

Not counting Tor, as it's on his own league, Mozilla firefox is my favorite browser.

April 26, 2019
Unprompted review
Rated 4 out of 5 stars

well

well, i'm still one of those people that think that the firefox browser is so much better than the chrome.
The only thing i don't like is that you can't really add any extension from the chrome store, that's too bad.

September 25, 2018
Unprompted review
Rated 1 out of 5 stars

Used to be a good web browser

Used to be a good web browser. Since they change the set up, put the home button from right to left then put a lot of crap and make it more complicated to use. Cannot set the new tab to search engine that you want so it is useless now. So uninstalled it and will never use again.

There are so many browser out there which is simple to use.

September 13, 2018
Unprompted review
Advertisement
Rated 3 out of 5 stars

Crashes

Crashes
I love this browser, I just wish it doesn't crash thrice a day.

September 20, 2017
Unprompted review
Rated 2 out of 5 stars

A lot of crashes lately

When I first switched to Firefox it was great. seamed faster than my old browser but after about 6 mo it started to get a lot of crashes now I get at least 4-5 a week. It really hurts when your in the middle of a game you spent points on (money)
example .... I was just about to win a tourament and recieve 25,000 pts and it crashed. and by the time it was back I had lost (& my points)
I know this happens sometimes but it's now to many times in one week even thought about going back to my old browser, but will stick this one out a little longer maybe they will get it fixed.. we'll see

August 16, 2016
Unprompted review
Advertisement
Rated 5 out of 5 stars

You're simply the best !

Compared to others, Firefox has:

- more respect for privacy, does not track you like others
- offers plugins etc in order to keep your navigation experience more secure
- very good with adblock plus

November 16, 2014
Unprompted review
Rated 5 out of 5 stars

I love the fox

Love fire and love fox so why not put them together for one of the best browsers out there. Firefox is my go to browser is now my main browser. From great additions to custom backgrounds firefox has yet to be beat. Fast, reliable, and easy to use if firefox was a superhero it would be Batman and we all love the bat.

May 7, 2014
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look