As a senior citizen, I often get anxious and confused with modern technology. I was soon put at ease with Laura's patience and knowledge, giving me all the information I needed,having... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As a distraught lady who had back surgery I was horrified with a cold shower yesterday but after speaking with Gerry today a lot of things to look out for have been explained to me. A very helpful man... See more
Company replied
Tony assisted me through the switching process in a helpful, friendly and professional manner. He made it easy, explained everything and answered any queries I had. His knowledge and understanding mad... See more
Company replied
Contacted Firmus regarding change of energy supplier, Tony was knowledgeable and explained everything clearly and answered all my questions with clarity. Tony also found the best deal for me and expl... See more
Company replied
Company details
Written by the company
firmus energy is a local energy company dedicated to providing best in class customer service to homes and businesses across Northern Ireland.
Contact info
5 Trench Road, BT36 4TY, Mallusk, United Kingdom
- 0330 024 9000
- furtherinfo@firmusenergy.co.uk
- www.firmusenergy.co.uk
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Explained everything and answered all…
Explained everything and answered all my questions
May 5, 2026
Unprompted review
Reply from firmus energy
Hi Gary,
Thank you so much for your positive feedback! We’re really pleased to hear that everything was clearly explained and that all your questions were answered.
Providing clear, helpful support is always our goal, so it’s great to know we met your expectations. If there’s ever anything else you need, please don’t hesitate to get in touch—we’re always here to help!
-Diane
mannerly friendly
May 5, 2026
Unprompted review
Reply from firmus energy
Hi Edward,
Thank you so much for taking the time to share your feedback with us—we really appreciate it.
-Diane
Very helpful gentleman
Very helpful gentleman, explained everything and took question and spent time helping and advising me
April 28, 2026
Unprompted review
Reply from firmus energy
Hi Mark,
Thank you for your feedback! We’re pleased to hear that our team member took the time to explain everything clearly, answered your questions, and provided helpful advice.
Making sure customers feel supported and well informed is very important to us, so it’s great to know you had such a positive experience.
-Diane
Reply from firmus energy
Hi Danielle,
Thank you for your feedback! We’re glad to hear everything was quick, easy, and pressure-free. That’s exactly the experience we aim to provide, so it’s great to know we got it right. We really appreciate you taking the time to share this with us.
-Diane
We contacted Firmus to change our…
We contacted Firmus to change our address and Tony made it a smooth and positive experience
April 28, 2026
Unprompted review
Reply from firmus energy
Hi Paul,
Thank you for getting in touch and for sharing your experience. We’re really pleased to hear that Tony made changing your address such a smooth and positive process. Providing helpful and friendly service is very important to us, so it’s great to know Tony delivered.
-Diane
Damien was so helpful told me…
Damien was so helpful told me everything I needed to know.He was so friendly and good at his job
April 27, 2026
Unprompted review
Reply from firmus energy
Hi Thelma,
Thank you for your kind feedback! We’re delighted to hear that Damien was so helpful and took the time to make sure you had all the information you needed.
His friendly approach and professionalism really shine through, and we’ll be sure to pass your lovely comments on to him. Thanks again for sharing your experience!
-Diane
Damien was extremely knowageable
Damien was extremely knowageable, information was given in a clear way which made everything easy to understand.
April 28, 2026
Unprompted review
Reply from firmus energy
Hi Lorna,
Thank you for your lovely feedback! We’re really pleased to hear that Damien was extremely knowledgeable and explained everything so clearly.
Making information easy to understand is very important to us, so it’s great to know he made the process straightforward for you.
-Diane
Quick and easy process with a polite…
Quick and easy process with a polite staff member
April 27, 2026
Unprompted review
Reply from firmus energy
Hi customer,
Thanks for letting us know! We’re happy to hear everything was quick and straightforward, and that our team member made the experience pleasant for you. We really appreciate you taking the time to share your feedback.
-Diane
Oran was polite and knowledgeable…
Oran was polite and knowledgeable regarding what the company could offer me and price per unit etc. Made my interaction and decision easy.
April 27, 2026
Unprompted review
Reply from firmus energy
Hi Mary,
Thank you for sharing your feedback! We’re delighted to hear that Oran was polite and knowledgeable and was able to clearly explain what we could offer, including pricing. It’s great to know he made the interaction smooth and helped you feel confident in your decision.
We’ll be sure to pass on your kind comments to him. Thanks again for taking the time to let us know!
-Diane
Reply from firmus energy
Hi Eddie,
Thank you for your feedback! We’re really pleased to hear that the switch over was made easy for you. Our team always aims to make the process as smooth and hassle-free as possible, so it’s great to know we delivered.
Thanks again for taking the time to share your experience!
-Diane
Laura was extremely knowledgeable
Laura was extremely knowledgeable, friendly and patient! Sorted out all my issues.
April 27, 2026
Unprompted review
Reply from firmus energy
Hi William,
Thank you so much for your kind feedback! We’re delighted to hear that Laura was able to help you. She takes great pride in being knowledgeable, friendly, and patient, and it’s wonderful to know she was able to sort out all your issues.
We’ll be sure to pass on your lovely comments to her. Thanks again for taking the time to share your experience!
-Diane
Brilliant offer for switching over and…
Brilliant offer for switching over and polite staff
April 23, 2026
Unprompted review
Reply from firmus energy
Hi Rachael,
Thank you for your lovely feedback! We’re delighted to hear you found the switching offer brilliant and that our staff made a positive impression. We’ll be sure to pass your kind words on to the team. If there’s anything else we can help with, please don’t hesitate to get in touch.
-Diane
Very quick and easy to set up
Very quick and easy to set up, everything was explained to me and the woman I dealt with (Shauna) was very friendly and helpful.
April 24, 2026
Unprompted review
Reply from firmus energy
Hi Liam,
Thank you for your lovely feedback. We’re delighted to hear that the set‑up process was quick and easy, and that everything was clearly explained. It’s great to know that Shauna was friendly and helpful throughout your call.
Thank you for choosing firmus energy and for taking the time to share your experience.
-Diane
Did not have to do much the fella on…
Did not have to do much the fella on the phone was just amazing I have to stay it was the best service I have ever had I think is name was Oran lol amazing
April 21, 2026
Unprompted review
Reply from firmus energy
Hi Sky bet,
Thank you so much for your wonderful feedback. We’re absolutely delighted to hear that Oran made everything so easy for you and delivered what you describe as the best service you’ve ever had—that’s fantastic to hear! We’ll be sure to pass on your kind words to him.
-Diane
Damian
Damian, explained all details clearly, explaining what to expect etc.
Very pleasant, happy with the call.
April 22, 2026
Unprompted review
Reply from firmus energy
Hi Joan,
Thank you for your feedback. We’re delighted to hear that Damian explained everything clearly, including what to expect, and that the call was a pleasant one. It’s great to know you came away happy with the experience.
-Diane
Thank you Tony for you help
Thank you Tony for you help
Today. I have an issue with my metre not reading the top up and Tony resolved this issue.
April 22, 2026
Unprompted review
Reply from firmus energy
Hi Amanda,
Thank you for your feedback. We’re really pleased to hear that Tony was able to resolve the issue with your meter not reading the top‑up. It’s great to know he was able to help you promptly and get everything sorted. We’ll be sure to pass on your thanks to him.
Thanks again for taking the time to share your experience.
-Diane
Oran made everything so easy very clear…
Oran made everything so easy very clear and precise with everything a credit to Firmus.
April 21, 2026
Unprompted review
Reply from firmus energy
Hi customer,
Thank you for your kind feedback. We’re delighted to hear that Oran made everything so easy and was clear and precise throughout. It’s lovely to know his support made such a positive impression, and we’ll be sure to pass on your comments!
-Diane
Reply from firmus energy
Hi Clive,
Thank you for your feedback. We’re pleased to hear that the service was informative and helpful. Providing clear and supportive assistance is very important to us, so we really appreciate you taking the time to share your experience.
-Diane
The staff member I spoke with
The staff member I spoke with, Josh McF, was super helpful and explained all scenarios and the benefits of transferring across to Firmus, options available and cooling off period - all seems a very smooth and transparent process. Questions were answered and I feel comfortable to proceed.
April 20, 2026
Unprompted review
Reply from firmus energy
Hi Ally,
Thank you very much for your detailed feedback. We’re delighted to hear that Josh was so helpful and took the time to clearly explain all scenarios, the benefits of transferring to firmus energy, the options available, and the cooling‑off period.
It’s great to know the process felt smooth and transparent, and that all of your questions were answered, leaving you comfortable to proceed. We’ll be sure to pass your kind comments on to Josh!
-Diane
Very easy to deal with and Shauna was…
Very easy to deal with and Shauna was extremely helpful on the call explaining things very clearly and has followed up with documentation.
April 20, 2026
Unprompted review
Reply from firmus energy
Hi Jamie,
Thank you for your feedback. We’re really pleased to hear that everything was easy to deal with and that Shauna was extremely helpful on your call. It’s great to know she explained everything clearly and followed up with the relevant documentation.
-Diane
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.