Had a lovely experience on the phone with Charlie earlier today, who guided me through what was being offered and what to expect in a way that was quick, easy to understand and very informative! Than... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I spoke to Nathan today regarding buildings and contents insurance, this is my first time taking these policies out as it’s mine and my partner’s first home! Nathan was excellent and made feel so at e... See more
Company replied
To be honest I was impressed with how my quote was dealt with, firstly no pressure to purchase...... Just really helpful and informative. Definitely worth a look albeit slightly more expensive..... B... See more
Company replied
Wesley was amazing on our call today regarding policy renewal. Very clear in his approach to my needs, provided 1st class support and alternative providers for our policy renewal. Even better the conv... See more
Company replied
Company details
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
7K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I contacted them this afternoon…
I contacted them this afternoon regarding renewal of my policy. Mohamed Rohman took my call. He was very polite. He answered my query promptly. I was very pleased. Very prompt service.
Thanks
July 28, 2026
Unprompted review
Reply from First2Protect
We're pleased to hear Mohamed was polite and able to answer your query promptly regarding your renewal. It's great to know you were happy with the service and found the experience quick and efficient.
Good Customer Service
Customer service was very good. The rep I was in contact with made my life much easier as he explained clearly parts of the policy I didn't fully understand.
July 28, 2026
Unprompted review
Reply from First2Protect
We're pleased to hear you received very good customer service and that Jamie took the time to explain the parts of the policy you were unsure about. It's great to know they made the process easier and helped you feel more confident in your cover.
Lovely Lori!
Exceptional experience with your live chat function and Lori Butler’s ability to help me in a quick and friendly manner. I couldn’t work out how to pay for my annual renewal and didn’t have the time to click around to work this out. Lori made this process easy and simple for me by taking me through the steps and getting this paid for. Sometimes live chats are more of a faff than talking on the phone but being able to speak with a human and be talked through the process is key!
July 28, 2026
Unprompted review
Reply from First2Protect
We're pleased to hear Lori was able to help you quickly and make the renewal process simple and straightforward. It's great to know the live chat experience was both friendly and effective, and that Lori was able to guide you through the payment process with ease.
Renewed my policy yesterday and was…
Renewed my policy yesterday and was happy with the service provided. Been with this company for many years now.
July 27, 2026
Reply from First2Protect
We're pleased to hear you were happy with the service provided when renewing your policy. Your continued loyalty over many years is greatly appreciated, and we thank you for choosing First2Protect.
I usually avoid making these calls
I usually avoid these sorts of phone calls at all costs but I had to do it and Lewis was so great and reassuring. We actually had to have a few calls back and forward and it was a relief to talk to him each time knowing I didn’t have to go back through everything again and he understood. He explained what the options were and how to go forward and I feel confident in the outcome.
Thank you Lewis :)
July 21, 2026
Unprompted review
Reply from First2Protect
We're pleased to hear Lewis was able to make the process easier for you and provide reassurance throughout. It's great to know they took the time to understand your circumstances, explain your options clearly, and provide continuity across multiple calls, helping you feel confident in the outcome.
Review of Miz
Miz was really helpful and clear on the changes to the policy I required.
Very professional and pleasant.
July 28, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Miz was so helpful and clearly explained the changes you required to your policy. It’s great to know you found the service professional and pleasant throughout. Your kind feedback is very much appreciated and will be shared with her.
Very efficient and helpful.
Hunting for home insurance is at best a tedious job but was made easy by the very nice assistant called Jodie. She was very efficient and explained things simply so that I could understand. The best experience. Thank you.
July 28, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Jodie made the process of arranging your home insurance easy and straightforward. We know shopping for insurance can sometimes feel daunting, so it’s great to know her friendly approach, efficiency, and clear explanations helped make it a positive experience. Your kind feedback is very much appreciated and will be shared with her.
Excellent Online Chat service
Evie online chat advisor was really kind and helpful when myself and elderly Mum were looking to renew our insurance policy today. She stayed online checking all went ok for us which was really appreciated
July 28, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Evie was kind and helpful while assisting with your renewal. It’s especially pleasing to know she took the time to stay on the online chat and ensure everything went smoothly for both you and your mum. Providing supportive and attentive service is what we strive for, so your kind feedback is very much appreciated and will be shared with her.
It was great an efficient an customer…
It was great an efficient an customer service is very responsive there know how to communicate an help u out in the best way possible it nice to know u getting the help u need thank u
July 28, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that you found our service efficient and responsive. It’s great to know the team communicated clearly, provided the help you needed, and supported you throughout the process. Providing friendly, customer-focused service is what we strive for, so your kind feedback is very much appreciated.
Was not made to wait too long before I…
Was not made to wait too long before I got through on the phone (in contrast to so many companies who do not employ enough people!). Mike was very business-like but also very personable in confirming my insurance details and effecting my payment. It was a quick transaction but completed without any fuss or delay. This is my first time with First2Protect. I'll be back.
July 27, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that your call was answered promptly and that Mike provided such efficient and personable service when helping to confirm your insurance details and process your payment. It’s great to know your first experience with First2Protect was a positive one, and we look forward to assisting you again in the future. Your kind feedback is very much appreciated and will be shared with him.
Very happy to recommend
Very happy to recommend. Thank you Rosie for helping
July 28, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Rosie was able to help and provide such a positive experience. Your recommendation is greatly appreciated, and we’ll be sure to share your kind feedback with her. Thank you for your support.
Great insurance broker
Referral from mortgage broker. Great reviews on here and the experience didn't disappoint. Spoke to Jamie who was very helpful, talked through the options and the advice was sound. Price in line with public comparison websites and with a better insurer, so overall a better service. Plenty of customisation options, forward-starting policies, and a team that is reachable. Good online portal where all quotes and documents are stored.
Would recommend.
July 23, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that your experience lived up to the recommendation from your mortgage broker and the reviews you’d read beforehand.
It’s great to know that Jamie was helpful, took the time to talk through your options, and provided clear advice to help you make an informed decision. We’re also pleased that we were able to offer a competitive price alongside the benefits of a quality insurer, flexible policy options, and a service that you found easy to access and manage.
Your recommendation is very much appreciated, and we’ll be sure to share your kind feedback with Jamie.
Great customer service!
Spoke with Rosie today, she helped me secure my landlord insurance cover. Excellent customer service, Rosie explained everything and managed to find me a very competitive quote. Thank you - 10/10.
July 28, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Rosie provided excellent customer service and helped you secure your landlord insurance cover. It’s great to know she took the time to explain everything clearly and was able to find you a competitive quote. Your kind feedback is very much appreciated and will be shared with her. Thank you for the 10/10 recommendation!
The man i spoke to gave good advice on…
The man i spoke to gave good advice on policies and was pleasant to talk to
July 27, 2026
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Aaron provided good advice on the policy options available and that you found him pleasant to talk to. Your kind feedback is very much appreciated and will be shared with him.
Very helpful customer service talked me…
Very helpful customer service talked me through the renewal process
July 27, 2026
Reply from First2Protect
Thank you for your review. We’re pleased to hear that our customer service team was helpful and took the time to talk you through the renewal process. Making renewals as straightforward and stress-free as possible is what we aim for, so your feedback is very much appreciated.
Reply from First2Protect
Thank you for your review. We’re delighted to hear that our team was efficient, helpful, and patient throughout your experience. Providing clear support and excellent customer service is what we strive for, so your kind feedback is very much appreciated.
I phoned today to pay for my household…
I phoned today to pay for my household insurance my call was answered by Becky she was very professional clear to talk to and the hole process was completed in no time at all . ( fore once not a language barrier ) :
July 27, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Becky provided a professional and efficient service when helping you make your household insurance payment. It’s great to know the process was completed quickly and that you found everything clear. Your kind feedback is very much appreciated and will be shared with her.
Very professional and personal service…
Very professional and personal service from Thomas Lennon, very knowledgeable and helpful through setting up the policy
Much appreciated
July 27, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Thomas Lennon provided such a professional and personal service. It’s great to know he was knowledgeable and helpful throughout the process of setting up your policy. Your kind feedback is very much appreciated and will be shared with him. Thank you for your support.
Easy process
Jamie was very straight to the point and understanding. Made the process very easy and quick to complete! I'm glad that I chose First2Protect for my building insurance. would recommed highly!
July 23, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Jamie was straightforward, understanding, and made the process quick and easy to complete. It’s great to know you felt confident choosing First2Protect for your buildings insurance. Your recommendation is very much appreciated, and we’ll be sure to share your kind feedback with him.
Really helpful
Really helpful. I requested a call back so I didn't have to wait on hold. I got a call back within 15mins. Spoke to James. He was really knowledgeable and helpful. All sorted on the call. Thanks so much.
July 27, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that our callback service saved you waiting on hold and that James contacted you so quickly. It’s great to know he was knowledgeable, helpful, and able to resolve everything during the call. Your kind feedback is very much appreciated and will be shared with him.
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