The online account doesn't have a feature to update or change the direct debit account that I was able to find. Upon getting through to Becky via the online chat and advising I wanted to update my DD... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Fantastic experience today with F2P. I spoke to Lori and also to Miz and both were excellent at advising on my queries in relation to my renewal. Lori in particular spent a good deal of time with me r... See more
Company replied
Exceptional experience with your live chat function and Lori Butler’s ability to help me in a quick and friendly manner. I couldn’t work out how to pay for my annual renewal and didn’t have the time t... See more
Company replied
Was not made to wait too long before I got through on the phone (in contrast to so many companies who do not employ enough people!). Mike was very business-like but also very personable in confirming... See more
Company replied
Company details
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
7K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Rosie was super helpful and efficient…
Rosie was super helpful and efficient when going through my insurance as well as took the time to explain any uncertainties I had.
July 30, 2026
Unprompted review
Reply from First2Protect
We're pleased to hear Rosie was so helpful and efficient while discussing your insurance. It's great to know they took the time to explain any uncertainties and ensure you felt informed and confident throughout the process.
Great to deal with
1st class customer service from both Rob & Theodore. Everything was explained thoroughly , made buying insurance at the correct level of cover simple, fast and stress free. Thankyou
July 30, 2026
Unprompted review
Reply from First2Protect
We're delighted to hear Rob and Theodore provided such excellent customer service. It's great to know everything was explained clearly and that they made arranging the right level of cover simple, quick, and stress-free. We'll be sure to share your kind feedback with them both.
House insurance renewal
A very simple review and approval process, then able to download all relevant supporting documents with a single click and progress smoothly to payment, couldn’t be simpler!
July 29, 2026
Reply from First2Protect
Thank you for your feedback!
We're delighted to hear you found the review and approval process simple and straightforward. It's great to know you were able to access all of your documents easily and complete the payment process smoothly. We really appreciate your kind comments.
Great Service
Was on the phone to Nathan about setting up first time home insurance and he was very helpful!
July 30, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Nathan was so helpful while setting up your first home insurance policy. It’s great to know he made the process easier and provided the support you needed. We’ll be sure to pass on your kind comments.
Firstly Becky was extremely helpful and…
Firstly Becky was extremely helpful and efficient. She was delightful to talk to and brightened my day. Thank you Becky once again for you kindness
Philippa
July 30, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback, Philippa!
We're delighted to hear Becky was so helpful, efficient, and a pleasure to speak with. It's wonderful to know she brightened your day and provided such a positive experience. We'll be sure to pass on your kind comments and thanks to Becky.
Quick and friendly conversation going…
Quick and friendly conversation going through the options I have to solve my problem
July 30, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We're delighted to hear you had a quick and friendly conversation and that we were able to talk you through the options available to help resolve your issue. We really appreciate your kind comments.
Wesley was very helpful today talking…
Wesley was very helpful today talking me through renewing our policy, he was very patient and explained everything very clearly to me.
July 30, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We're delighted to hear Wesley was so helpful during your renewal and took the time to explain everything clearly. It's great to know his patience and support made the process straightforward for you. We'll be sure to pass on your kind comments.
Great Service
Charlie was fantastic at explaining what contents insurance plans they offer. He answered all our questions and clearly and thoroughly.
July 30, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We're delighted to hear Charlie was fantastic at explaining the contents insurance options available. It's great to know he answered all your questions clearly and thoroughly, helping you feel confident throughout the process.
We'll be sure to pass on your kind comments to Charlie.
Thank you Moz
July 30, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Miz was so helpful and able to assist you. We’ll be sure to pass on your kind comments.
Ines was ver helpfull when I call for…
Ines was ver helpfull when I call for some assistance. She explained my options and was very nice and polite
July 30, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Ines was so helpful when you needed assistance. It’s great to know she clearly explained your options and provided such polite and friendly service. We’ll be sure to pass on your kind comments.
Too early for a full service review as…
Too early for a full service review as my home purchase is still ongoing, but Charlie was professional, friendly, and very patient on the call this morning. Fingers crossed the new house stays in great shape and I won't need to claim, but setup was smooth!
July 30, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Charlie was professional, friendly, and patient while helping you arrange your cover. It’s great to know the setup process was smooth, and we appreciate you choosing First2Protect during your home-buying journey.
Best of luck with your ongoing purchase, and we hope you enjoy your new home when everything is completed!
Very easy process
Spoke with Jamie about new insurance. We went over a couple of options that would work for me.
Thanks for making it an easy process.
July 28, 2026
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Jamie helped you explore the options available and made the process easy and straightforward. We’ll be sure to pass on your kind comments.
Charlie was really good and througher…
Charlie was really good and througher he made sure that everything was said and very helpful, the only thing was the line wasn’t very good but that’s not Charlie’s fault! Credit to the team
July 30, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Charlie was so helpful and thorough, making sure everything was clearly explained. We’re sorry the phone line quality wasn’t the best, but we appreciate your understanding. We’ll be sure to pass on your kind comments to Charlie and the team.
Able to talk to someone who took time…
Able to talk to someone who took time to explain all the issues as well as providing guidance without pressure.
July 22, 2026
Reply from First2Protect
Thank you for your feedback!
We're delighted to hear you were able to speak to someone who took the time to explain everything clearly and provide helpful guidance without any pressure. We really appreciate your kind comments.
Reply from First2Protect
Thank you for your feedback!
We're delighted to hear you had a great experience. We really appreciate your kind comments and are pleased we could help.
Excellent service good communication
Excellent service good communication
Polite men
Thank you
July 28, 2026
Reply from First2Protect
Thank you for your feedback!
We're delighted to hear you received excellent service, good communication, and found our team polite and helpful. We really appreciate your kind comments.
Rosie was lovely on the phone and…
Rosie was lovely on the phone and explained everything when I had to double check questions as a first time buyer. Absolutely brilliant customer service
July 29, 2026
Reply from First2Protect
Thank you for your wonderful feedback!
We're delighted to hear Rosie was so helpful and took the time to explain everything clearly, especially as a first-time buyer. It's great to know she provided such brilliant customer service and helped you feel confident throughout the process.
We'll be sure to pass on your kind comments to Rosie.
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear you received very good service from our customer service team. We really appreciate your kind comments.
I just want a quote for building…
I just want a quote for building insurance the person who spoke to me was very knowledgeable polite and we will let them No if we go ahead.
July 29, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We're delighted to hear you found the service knowledgeable and polite while discussing your buildings insurance quote.
We were helped today by Lori
We were helped today by Lori, who was very helpful and supportive in the renewal of 2 policies. She was very patient as it took me some time to input some details.
A top customer service representative
July 29, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Lori was so helpful and supportive while assisting with the renewal of your two policies. It’s great to know she was patient throughout the process and provided such excellent customer service. We’ll be sure to pass on your kind comments.
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