I had a great experience with Frank Lee!! I had initially made a quick pay payment on May 1st but I guess I transposed some numbers, not sure. I called and spoke with Frank with customer service, he s... See more
Company replied
Location
Switch location2929 Southwest Cedar Hills Boulevard, 97005 Beaverton, OR, US
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I spoke with Erin Devine twice when having to deal with my hacked bank account. He was understanding and consoling, which is what a person needs after such an incident. You are incredibly fortunate to... See more
Company replied
I have high praise and deep gratitude for Amir Poursafar at the Cedar Hills branch. It's my good fortune that he is guiding me through financial decisions. As a widow with no prior experience with f... See more
Company replied
The fact that all bankers were experienced enough to be able to walk me through and set up my new banking ID's . I appreciate their experience and kindness throughout the process.
Company replied
Company details
- #1 of 2 best companies in Federal Credit Union
- #3 of 14 best companies in Car Finance and Loan Company
- #1 of 8 best companies in Credit Union
- #6 of 105 best companies in Financial Institution
- #1 of 11 best companies in Financial Planner
- #2 of 32 best companies in Mortgage Lender
About First Tech - Cedar Hills
Written by the company
Not-for-profit, member-owned, and committed to your financial wellbeing.
First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.
Why choose First Tech?
- One of the largest credit unions in the country
- Money.com’s Best Credit Unions for three years running (2022-2024)
- 2022 American Banker Best Customer Experience (4th in the nation)
- A CNN Best Home Improvement Loan pick for fast funding (February 2024)
- Best Health Savings Accounts by Forbes (February 2024)
- Best Small Personal Loans for fast funding by CNN (February 2024)
Convenience
Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.
Innovation
First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.
Advocacy
As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.
Service
Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.
Security
First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.
Make an appointment
About us
Community commitment
Contact
Contact info
2929 Southwest Cedar Hills Boulevard, 97005, Beaverton, OR, United States
- +1 855-855-8805
4.8
Excellent
83 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nathan was very professional and easy…
Nathan was very professional and easy to talk to. Felt he had my best interests at heart.
May 22, 2026
Unprompted review
Reply from First Tech - Cedar Hills
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Kimberly and Jason were awesome and…
Kimberly and Jason were awesome and helpful
May 15, 2026
Unprompted review
Reply from First Tech - Cedar Hills
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Jams
Jams, is very knowledgeable/ friendly and very helpful!! I am so happy I met Jams today!!
May 15, 2026
Unprompted review
Reply from First Tech - Cedar Hills
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Great experience with Frank Lee!!
I had a great experience with Frank Lee!! I had initially made a quick pay payment on May 1st but I guess I transposed some numbers, not sure. I called and spoke with Frank with customer service, he stayed on the line with me while I made another payment along with the late fee :( I have been having trouble with catching up on my car loan, so I asked for a deferment. Frank explained the process with me and the effect of the balloon payment, which I had no idea that would be the outcome of. I’m very grateful and appreciative for Frank for the patience and experience he has. Thank you Frank!!
May 15, 2026
Unprompted review
Reply from First Tech - Cedar Hills
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Kimberly is good service for me today.
May 7, 2026
Unprompted review
Reply from First Tech - Cedar Hills
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Amir Poursafar was great help
May 7, 2026
Unprompted review
Reply from First Tech - Cedar Hills
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Very pleased with the Customer Service
Very pleased with the in-person meeting to get a new CD account set up. All my questions were answered.
May 4, 2026
Unprompted review
Reply from First Tech - Cedar Hills
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
The fact that all bankers were…
The fact that all bankers were experienced enough to be able to walk me through and set up my new banking ID's . I appreciate their experience and kindness throughout the process.
May 1, 2026
Reply from First Tech - Cedar Hills
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
The representative Francisco Bustos was…
The representative Francisco Bustos was very helpful and cared as I’m a New member to First Tech He offered great Customer Service Thank you
April 28, 2026
Unprompted review
Reply from First Tech - Cedar Hills
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
I needed help with a check I received…
I needed help with a check I received from a tax preparer. The check was denied and Ashley (sorry if the spelling is wrong) was outstanding in helping me try to get the problem solved. She went above and beyond with the friendly and patient help. She gets an A+ from me!
April 20, 2026
Unprompted review
Reply from First Tech - Cedar Hills
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Absolutely amazing service I gave her…
Absolutely amazing service I gave her 20 things to do and she did them all and did it with a smile on her face was absolutely the best her name is Kimberly Morales. Thank you so much!
April 20, 2026
Unprompted review
Reply from First Tech - Cedar Hills
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Grateful
I spoke with Erin Devine twice when having to deal with my hacked bank account. He was understanding and consoling, which is what a person needs after such an incident. You are incredibly fortunate to have an employee like him.
April 13, 2026
Unprompted review
Reply from First Tech - Cedar Hills
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Professional and effective service
Nathan was very professional, flexible and we accomplished what we needed to. He was a pleasure to work with.
March 23, 2026
Unprompted review
Reply from First Tech - Cedar Hills
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Nathan Reay is terrific
Nathan Reay is terrific. He's knowledgeable and thorough. His patience is kind and professional.
I appreciated that he remembered me from previous meeting and recalled specific details. He's a marvelous advisor.
March 23, 2026
Unprompted review
Reply from First Tech - Cedar Hills
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Collyn was extremely helpful and…
Collyn was extremely helpful and knowlegable with personal finances. We reviewed my accounts with First Tech and he made some very helpful recommendations for utilizing the credit cards with rewards, personal loans. I am excited to have a personal banker to help me navigate my finances more efficiently, along with earning rewards and interest.
March 13, 2026
Unprompted review
Reply from First Tech - Cedar Hills
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Excellent customer service
Excellent customer service. Friendly, very patient and professional. You helped make my Friday 13th a great day 😂. Thank you so much.
March 13, 2026
Unprompted review
Reply from First Tech - Cedar Hills
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
I had several issues that I needed help…
I had several issues that I needed help with today and the First Tech representative Cara Lamumba that I spoke with was able to help me with everything.
March 4, 2026
Unprompted review
Reply from First Tech - Cedar Hills
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Previous experience submit this kind…
Previous experience submit this kind financial review, but I have to said CAREN take my phone call and was super friendly and helpful.
February 26, 2026
Unprompted review
Reply from First Tech - Cedar Hills
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Shelley really went above and beyond to…
Shelley really went above and beyond to explain, advise and was a delight to have a conversation with. It’s so nice to have someone behaving with genuine kindness and respect while helping clear up an issue with my debit card. I also really appreciated how she let me know ways to improve my banking experience and I plan to take the advice as soon as I am able to. Shelley is a shining example of flawless customer service.
February 17, 2026
Unprompted review
Reply from First Tech - Cedar Hills
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Kay Murray at Cedar hills location was…
Kay Murray at Cedar hills location was very helpful with my banking questions. She is friendly too!
February 13, 2026
Unprompted review
Reply from First Tech - Cedar Hills
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.