Great customer service. Answered all my questions and got my accounts set up the way I wanted for the best benefit for me. I moved back to First Tech after a long hiatus. All my accounts were legacy,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First Tech CU employees, like Michelle, are the reason I have been a member for 30+ years. Whether I’m in a branch, communicating by email or text or phone, I have never had a negative interaction. Th... See more
Viviana was so helpful today. She took care of my transaction and made sure I understood Everything that was important to know. Even gave me information above and beyond ordinary service. I am gratefu... See more
Company replied
Else was amazingly knowledgeable and adept at explaining how to solve the problem my wife and I presented to her. She gave step by step instructions to my wife to navigate on her cellphone to get to a... See more
Company details
- Federal Credit Union
- also in
- Car Finance and Loan Company
- Credit Union
- Financial Institution
- Financial Planner
- Mortgage Lender
About First Tech - State Street
Written by the company
Not-for-profit, member-owned, and committed to your financial wellbeing.
First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.
Why choose First Tech?
- One of the largest credit unions in the country
- Money.com’s Best Credit Unions for three years running (2022-2024)
- 2022 American Banker Best Customer Experience (4th in the nation)
- A CNN Best Home Improvement Loan pick for fast funding (February 2024)
- Best Health Savings Accounts by Forbes (February 2024)
- Best Small Personal Loans for fast funding by CNN (February 2024)
Convenience
Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.
Innovation
First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.
Advocacy
As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.
Service
Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.
Security
First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.
Make an appointment
About us
Community commitment
Contact
Contact info
1550 State Street, 97301, Salem, OR, United States
- +1 855-855-8805
4.8
Excellent
96 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vivian was helpful to get me back in…
Vivian was helpful to get me back in online banking
June 4, 2026
Unprompted review
Reply from First Tech - State Street
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Viviana waa very helpful and curtice
May 22, 2026
Unprompted review
Reply from First Tech - State Street
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
I came in to get a new debit card and…
I came in to get a new debit card and Jah was so sweet and helpful. Thank you Jah
May 6, 2026
Unprompted review
Reply from First Tech - State Street
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Jah helped me with banking and CD…
Jah helped me with banking and CD rollover and was very knowledgeable and super friendly; I’m coming back to see her and want her for my banker from now on. Give her a raise!
April 30, 2026
Unprompted review
Reply from First Tech - State Street
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
My advisor was Great
My advisor on the call took their time and found me EVERY bit of information I was asking for.
April 20, 2026
Unprompted review
Reply from First Tech - State Street
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Supporting community
Why First Tech CC doesn’t support Salem Multicultural Institute /World Beat which is a major community event.
April 16, 2026
Unprompted review
Reply from First Tech - State Street
We apologize for not meeting your expectations but appreciate you taking the time to leave a review, Veronica. We'd like to share your feedback with management. Can you please send an email to socialreviews@firsttechfed.com with your contact information so we can review? Thank you!
Vivianna helped me out today set up…
Vivianna helped me out today set up automatic payments. So friendly and helpful.
April 13, 2026
Unprompted review
Reply from First Tech - State Street
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
I walked in having a bad day going…
NowI walked in having a bad day going through both personal and financial difficulties that have been ongoing for longer than I care to mention however having met Jah many of the problems I found myself facing that day were resolved not only with absolution but with great clarity and even more simplicity. I was in and out in less than 5 minutes with cash in my pocket ,appointments made for the future, and a little hope that things will get better soon so thank you Jah for your help and your patience I hope I can pay it forward..may you're future always find you well. Shabbat and shalom
shalom
our future may all be well w
April 9, 2026
Unprompted review
Reply from First Tech - State Street
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Cathy Hunter was so helpful
Cathy Hunter was so helpful, she made the confusing process simple! I will always be a First Tech member because of people like her!
April 9, 2026
Unprompted review
Reply from First Tech - State Street
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
The kind efficiency in which Jah…
The kind efficiency in which Jah handled my situation was quick and thoroughly satisfactory. Fawn helped at the end because of a card complication. Thank you First Tech.
March 20, 2026
Unprompted review
Reply from First Tech - State Street
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
I came in because I suspected fraud on…
I came in because I suspected fraud on my cards and Viviana and Vanessa helped me right away with shutting down my cards and confirming there wouldn't be any access to my accounts! They were extremely friendly and helpful! Thank you ladies! ♥️
February 20, 2026
Unprompted review
Reply from First Tech - State Street
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Cathy was very helpful
Cathy was very helpful, and great to work with! Thank you!
February 13, 2026
Unprompted review
Reply from First Tech - State Street
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Went in they where very quick and…
Went in they where very quick and Michelle was super friendly.
February 12, 2026
Unprompted review
Reply from First Tech - State Street
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Michelle and Cathy
February 12, 2026
Unprompted review
Reply from First Tech - State Street
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Fawn was the best.
February 12, 2026
Unprompted review
Reply from First Tech - State Street
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Reply from First Tech - State Street
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Very good experience with first tech…
Very good experience with first tech federal credit union The state street branch is great with any questions have. Thank you angel for helping with ally banking needs!
February 11, 2026
Unprompted review
Reply from First Tech - State Street
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
The sweet lady that helped me ❤️
February 9, 2026
Unprompted review
Reply from First Tech - State Street
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
My online banking was blocked and the…
My online banking was blocked and the Customer Service couldn’t fix it. Viviana was so helpful and took care of the problem.
February 6, 2026
Unprompted review
Reply from First Tech - State Street
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Chai Voraphet made it so easy to take…
Chai Voraphet made it so easy to take care of the issue that I had.
February 5, 2026
Unprompted review
Reply from First Tech - State Street
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.