I set up new accounts and two CD’s. I was assisted by Viviana who did an excellent job. Knowledgeable, professional and she answered all my questions. Super satisfied with the results.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Viviana was so helpful today. She took care of my transaction and made sure I understood Everything that was important to know. Even gave me information above and beyond ordinary service. I am gratefu... See more
Company replied
Any time I have went in everyone is very pleasant and very quick to greet you! Vanessa is knowledgeable and helpful with any problems I may have. The whole team is amazing! I highly recommend FTFCU... See more
Company replied
I am out of the state and needed cashiering services. Though it took aver an hour, the representative that helped me was a gem. She took her time making sure everything was 100% accurate. Spelling, na... See more
Company replied
Company details
- #1 of 2 best companies in Federal Credit Union
- #3 of 14 best companies in Car Finance and Loan Company
- #1 of 7 best companies in Credit Union
- #5 of 110 best companies in Financial Institution
- #1 of 12 best companies in Financial Planner
- #1 of 34 best companies in Mortgage Lender
About First Tech - State Street
Written by the company
Not-for-profit, member-owned, and committed to your financial wellbeing.
First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.
Why choose First Tech?
- One of the largest credit unions in the country
- Money.com’s Best Credit Unions for three years running (2022-2024)
- 2022 American Banker Best Customer Experience (4th in the nation)
- A CNN Best Home Improvement Loan pick for fast funding (February 2024)
- Best Health Savings Accounts by Forbes (February 2024)
- Best Small Personal Loans for fast funding by CNN (February 2024)
Convenience
Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.
Innovation
First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.
Advocacy
As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.
Service
Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.
Security
First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.
Make an appointment
About us
Community commitment
Contact
Contact info
1550 State Street, 97301, Salem, OR, United States
- +1 855-855-8805
4.8
Excellent
87 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always great customer service
Always great customer service. Last time was Nichole McFarlane State ST Branch Salem OR.
March 13, 2024
Unprompted review
Reply from First Tech - State Street
John, thank you for sharing your positive experience with us! We're thrilled to hear that you received great customer service. We appreciate your feedback and hope to continue providing you with excellent service in the future. Thank you for choosing us!
What makes my experience great is the…People and Service
What makes my experience great is the people. Alejandra did an outstanding job of helping me in a number of transactions I had to make. You also have a real gem in Venessa. I have dealt with her often over the years and have not found a more friendly and helpful person. All your staff, I feel, go out of their way to be helpful. Your business model makes banking easy and this comes from experience dealing with other financial institutes.
October 14, 2023
Reply from First Tech - State Street
Thank you, Jim, for your kind words and for highlighting our exceptional staff members, Alejandra and Venessa. We take pride in providing friendly and helpful service to make banking easy for our customers. We appreciate your positive feedback and look forward to serving you in the future.
Great People to do Business with..
This was a very easy transaction .. The RV loan went through without any problems .. We had a prior loan with First Tech for a new truck and that also went well .. I appreciate the good service and follow up from First Tech Employees .. and Yes .. I would recommend to others.. Thank You .. Jh
May 28, 2022
Reply from First Tech - State Street
I’m happy to hear we could help you!
They answered my (dumb) question…
They answered my (dumb) question without making me feel dumb.
May 27, 2022
Reply from First Tech - State Street
I’m happy to hear we could help you!
Great service and wonderful helpful…
Great service and wonderful helpful staff. Very knowledgeable.
May 26, 2022
Reply from First Tech - State Street
Thank you for the kind words!
So grateful that first tech recognized…
So grateful that first tech recognized a very large scam in our account and closed it immediately saving us hundreds of dollars! It has been difficut notifying all our accounts of the new account numbers!
Most grateful,
Charles
May 26, 2022
Reply from First Tech - State Street
Thank you! We’re grateful to have you as a member!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.