I have been a member of this credit union for 53 years, when it was started as another benefit for employees of Hewlett-Packard (HP). I have always found that the employees of First Tech Federal... See more
Company replied
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See what reviewers are saying
We needed help with a complicated wire transfer. Ashley was extremely patient. Did research that overcame a major obstacle. Ultimately helped us to complete the wire transfer. Definitely give her 5 st... See more
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Ahmed Hassan was extremely helpful and courteous in solving my issue with my credit card being locked while I was on vacation in China. Rather than leaving it at that, he informed me that I was missin... See more
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Nisha was excellent in explaining next steps for my certificates of deposits that were maturing this week. Above and beyond that she was friendly and sincere. She even wished me a Happy Birthday 😎. C... See more
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Company details
- #1 of 2 best companies in Federal Credit Union
- #3 of 14 best companies in Car Finance and Loan Company
- #1 of 7 best companies in Credit Union
- #5 of 108 best companies in Financial Institution
- #1 of 12 best companies in Financial Planner
- #1 of 35 best companies in Mortgage Lender
About First Tech - Wilsonville
Written by the company
Not-for-profit, member-owned, and committed to your financial wellbeing.
First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.
Why choose First Tech?
- One of the largest credit unions in the country
- Money.com’s Best Credit Unions for three years running (2022-2024)
- 2022 American Banker Best Customer Experience (4th in the nation)
- A CNN Best Home Improvement Loan pick for fast funding (February 2024)
- Best Health Savings Accounts by Forbes (February 2024)
- Best Small Personal Loans for fast funding by CNN (February 2024)
Convenience
Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.
Innovation
First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.
Advocacy
As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.
Service
Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.
Security
First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.
Make an appointment
About us
Community commitment
Contact
Contact info
30200 Southwest Boones Ferry Road, 97070, Wilsonville, OR, United States
- +1 855-855-8805
4.8
Excellent
85 reviews
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Terrible Service, unwilling to correct mistakes
First Tech was send a $97 charge to collections and blocked banking access to my account with $15,000 on the savings account.
When asked to reopen it they send me to pay to a collection company and when I did that I was informed that they couldn't open it until next month.
Back on call with First Tech, they agreed to open the account if I let them transfer $97 from my savings account, suggesting the I cancel the transaction with the collections company they directed me to.
After dropping the call on me. The finally confirmed that they would lift the restrictions, but that it would take 3-6 business days.
They were unwilling to escalate or prioritize this in any way.
Take your money elsewhere, you never know when they will try to block all access to your accounts and then refuse to re-enable it in a timely fashion.
This took over 1 1/2 hours on the phone with First Tech, calling from Denmark at $1.60 per minute - most of it listening to hold music.
April 23, 2024
Unprompted review
Reply from First Tech - Wilsonville
Hi Kunde, We wish your experience was better, but appreciate you taking the time to share your feedback. In an effort to continually improve we will share your experience with the rest of the team. If you don't mind, will you send an email to socialreviews@firsttechfed.com with your contact info? Then we will follow up with you about your specific experience. Thank you!
TWO THUMBS DOWN
I have a truck loan & the customer service is
HORRIBLE, wait times are through the roof. Definitely would look elsewhere before signing a loan with this institution.
February 28, 2024
Unprompted review
Reply from First Tech - Wilsonville
Hi Gary, we're sorry to hear about your frustrating experience with our customer service. We strive to provide top-notch service and will address the long wait times you experienced. Your feedback is valuable to us as we continue to improve our services and we have provided it to our management team for review. Thank you for bringing this to our attention.
So far FTFCU has been great
So far FTFCU has been great. I've only been dealing with the credit union for a week or so. Contact me in a few months and I can give an even better response to the rating.
February 3, 2024
Reply from First Tech - Wilsonville
Hi O'Bryant, thank you for your positive review! We're glad to hear that your experience with First Tech has been great. We look forward to serving you in the future. Thank you for your membership!
Hey I had an auto loan with first tech…
Hey I had an auto loan with first tech and when my auto loan came to end I just got a new job and they won't even work with me, they were threatening me to come repo my vehicle so I suggest for people not to deal with them if they have an auto loan
December 9, 2023
Unprompted review
Reply from First Tech - Wilsonville
Hi Chris, thank you for sharing your experience. We apologize for any inconvenience caused. Our team strives to provide excellent customer service. We would like to look into this situation more, please send an email to socialreviews@firsttechfed.com with your contact info so we can review and follow up with you. Thank you!
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