First Thought Financial Reviews 

961
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and productive. The service is often highlighted as exceptional, with a straightforward, clear, and efficient process where advisors explain everything thoroughly and without pressure. Many reviewers also appreciate securing better rates, more comprehensive coverage, or substantial savings. People frequently commend the excellent communication and support provided, ensuring they feel well-informed. The overall user experience is described as smooth and reassuring, leading many to recommend the company for future needs.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their knowledge, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, expertise, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, clear... See more

User experience

Clients share positive opinions on user experience, highlighting that the process was informative, quick, and... See more

Price

People report positive experiences with price, often finding very good deals and saving money. Customers were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Denise and Lewis were both brilliant from start to finish. There were a few bumps along the way, but they kept everything moving and pushed things over the line when it mattered. Communication w... See more

Rated 5 out of 5 stars

Ben Collins was incredible to work with when he sold me my life insurance policy. From the very first conversation, he made everything clear and easy to understand. He took the time to explain all my... See more

Rated 5 out of 5 stars

Virren Parmar is excellent! I contacted about 9 months ago and there was no annoying, constant sales calls, just clear communication and someone who is clearly incredible at their job. Ive now come ba... See more

Rated 5 out of 5 stars

Virren Parmar From First Thought Financial was great from the start to finish! He understood life sometimes gets in the way of these phone calls and was patient, took the time & remembered previous d... See more


Company details

  1. Mortgage Broker
  2. Financial Consultant
  3. Insurance Broker

Written by the company

We are here to guide you through the whole process, whether this is your mortgage or updating your protection for your business or loved ones. Here at First Thought Financial, we make the whole process simple and straightforward and by getting to know you we can really understand your individual situation to find you the most suitable solution. We can also help with many ways to protect your family and your standard of living when you need it most. There are various ways in which a family can protect itself, and because of the large range of products available, there is usually an appropriate policy for most circumstances, and most budgets. For a Free initial review or to arrange an appointment with one of our advisers, please call 01923 606 808 or visit www.firstthoughtfinancial.com


Contact info

4.9

Excellent

TrustScore 5 out of 5

961 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(961)

182 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant advisor

Brilliant advisor. High recommended.
I had spoken to Virren Parmar today regarding private sick pay. He was very professional and helpful. He went through the quote step by step explaining everything in full detail. He was excellent. Great service. Very pleased with the quote.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Policy adjustment

I spoke with Phil Smith and he was very informative. I had a regular life insurance policy and after i explained my current situation. He advised me to switch to income protection, which we both agreed would be a better fit.
He explained everything so well and so clearly that I didn’t need much convincing to change my policy.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Fab!

Virren was incredibly helpful with imputing my application. Couldn’t recommend enough. Thank you!
Callum Thomson

August 20, 2025
Rated 5 out of 5 stars

Phil was very informative

Phil was very informative, not pushy at all and tailored my policy to my needs not just the most expensive policy options.

He was didnt waste any of my time and was understanding at cancelled appointments from my end but made sure to keep me updated.

I would highly recommend.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Advisors

Very helpful, provided useful information and were always on hand to assist with any queries as well as going above and beyond with customer services. Very VERY happy to recommend and will plan to use again in future. I dealt with. Lady by the name of Alana - thank you so so much Alana, you really did help to assist in making a difficult transaction run smoother than it actually did. Thank you again Alana.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Felt at ease and hassle free…

At 1st I spoke with a lovely Welsh lady (sorry didn’t catch her name) then was transferred to Phil smith which was a delight to talk to explained everything and sorted what was needed to cover for my children if anything happened, quick and easy and hassle free! 5stars

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Nav Thank you

Nav
Really enjoyed talking to him, he got me engaged as I tend to zone out, with certain conversations specifically when it comes to finance.
He respected my decision, but gave me options should I change my mind, made himself open for me to contact him should I have questions.
He was friendly yet professional. He made the overall experience quite enjoyable and not boring
Thank you Nav

August 7, 2025
Rated 5 out of 5 stars

Honest and efficient team

Great experience with the whole team. My mortgage process was very smooth, as well as all the necessary insurance. Special thanks to Carla, Denise and Phil for the honest and continuous advice in each step 😊

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Savita was exceptional in helping me…

Savita was exceptional in helping me secure a new mortgage. The whole process was very straightforward, hassle-free and a fast turnover. Savita continuously alerted me of changes in the interest rates to help ensure I receive the best rate which is essential given the current climate.

I highly recommend using Savita and will also use her going forward.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

I wholeheartedly endorse Savita's…

I wholeheartedly endorse Savita's services. Her performance was consistently excellent throughout the entire process. She maintained clear communication, provided comprehensive information, and demonstrated remarkable patience. I confidently recommend Savita; her expertise will undoubtedly meet your expectations.

July 25, 2025
Unprompted review

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