First Thought Financial Reviews 

961
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, often highlighting their extensive knowledge and genuine care. Many people appreciate the clear explanations and patient guidance provided, ensuring they feel supported and understand their options without pressure. The overall service is frequently described as excellent, with consumers noting the smooth, straightforward, and efficient processes. Reviewers also highlight exceptional customer service, including quick responses, proactive assistance, and a willingness to go above and beyond.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their knowledge, professionalism,... See more

Service

Clients share positive opinions on service, highlighting the professionalism, expertise, and helpfulness of... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and professionalism... See more

User experience

Customers consistently note positive experiences with the user experience, often describing the process as... See more

Product

Reviewers highlight positive aspects of product, with many finding exactly what they were looking for and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Denise and Lewis were both brilliant from start to finish. There were a few bumps along the way, but they kept everything moving and pushed things over the line when it mattered. Communication w... See more

Rated 5 out of 5 stars

Ben Collins was incredible to work with when he sold me my life insurance policy. From the very first conversation, he made everything clear and easy to understand. He took the time to explain all my... See more

Rated 5 out of 5 stars

Virren Parmar is excellent! I contacted about 9 months ago and there was no annoying, constant sales calls, just clear communication and someone who is clearly incredible at their job. Ive now come ba... See more

Rated 5 out of 5 stars

Virren Parmar From First Thought Financial was great from the start to finish! He understood life sometimes gets in the way of these phone calls and was patient, took the time & remembered previous d... See more


Company details

  1. Mortgage Broker
  2. Financial Consultant
  3. Insurance Broker

Written by the company

We are here to guide you through the whole process, whether this is your mortgage or updating your protection for your business or loved ones. Here at First Thought Financial, we make the whole process simple and straightforward and by getting to know you we can really understand your individual situation to find you the most suitable solution. We can also help with many ways to protect your family and your standard of living when you need it most. There are various ways in which a family can protect itself, and because of the large range of products available, there is usually an appropriate policy for most circumstances, and most budgets. For a Free initial review or to arrange an appointment with one of our advisers, please call 01923 606 808 or visit www.firstthoughtfinancial.com


Contact info

4.9

Excellent

TrustScore 5 out of 5

961 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(961)

182 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top service

The patients and understanding of my Financial advisor was out of this world. I appreciated the time he took to explain everything to ensure I had the right cover for me. Thank you for all your help Ashley. Seyi

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Spoke Virren Parmar

Spoke to Virren Parmar about income protection insurance
Very helpful
Knowledgeable
Answered all my questions
Explained everything really well and clear

September 25, 2025
Rated 5 out of 5 stars

Non pushy friendly approach

Phil made it quick and easy to take out the policy that I required, he worked with my time constraints and got the job done without any waffle!

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and knowledgeable

Phil was very patient, informative, knowledgeable and professional. Made my journey very easy even and, when I couldn’t get what I wanted, he was quick to find me an alternative that worked. Thank you for excellent customer service and support!

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Carly and Denise were a massive help as my partner and I navigated buying our first home. Always quick to help and willing to go the extra mile. Would definitely want to use them again in the future!

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Rico and Denise have been fantastic…

Rico and Denise have been fantastic throughout the entire process! Helped us (FTB) choose a good product in the first place, got us a better rate when interest rates fell, and organised a new offer when we renegotiated the house price down.

Would recommend!

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Would Highly recommend

Denise and Lewis were both brilliant from start to finish. There were a few bumps along the way, but they kept everything moving and pushed things over the line when it mattered.

Communication was spot on – quick replies, clear updates, and they never left us wondering what was happening. It felt like they genuinely cared about getting us the result we needed.

I’d happily recommend them to anyone looking for a mortgage broker who gets the job done without any fuss.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Denise and Lewis – Highly Recommend!

Denise and Lewis were absolutely brilliant throughout my mortgage process. They were professional, friendly, and incredibly efficient — always available to answer questions and explain everything clearly. Their support made the whole experience smooth and stress-free. I couldn’t have asked for better service. Highly recommended!

September 1, 2025
Unprompted review

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