Denise and Lewis were both brilliant from start to finish. There were a few bumps along the way, but they kept everything moving and pushed things over the line when it mattered. Communication w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We are here to guide you through the whole process, whether this is your mortgage or updating your protection for your business or loved ones. Here at First Thought Financial, we make the whole process simple and straightforward and by getting to know you we can really understand your individual situation to find you the most suitable solution. We can also help with many ways to protect your family and your standard of living when you need it most. There are various ways in which a family can protect itself, and because of the large range of products available, there is usually an appropriate policy for most circumstances, and most budgets. For a Free initial review or to arrange an appointment with one of our advisers, please call 01923 606 808 or visit www.firstthoughtfinancial.com
Contact info
First Floor, 112–114 High Street, WD3 1AQ, Rickmansworth, United Kingdom
- 01923 606808
- info@firstthoughtfinancial.com
- www.firstthoughtfinancial.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top service
The patients and understanding of my Financial advisor was out of this world. I appreciated the time he took to explain everything to ensure I had the right cover for me. Thank you for all your help Ashley. Seyi
The way the advisor professionally…
The way the advisor professionally spoke with me and took time to explain things to me it was really amazing.
Spoke Virren Parmar
Spoke to Virren Parmar about income protection insurance
Very helpful
Knowledgeable
Answered all my questions
Explained everything really well and clear
I found Ashley squires very professional as well as informative.
I found Ashley squires very professional. Extremely helpful and supportive when making the decision in choosing a plan.
Non pushy friendly approach
Phil made it quick and easy to take out the policy that I required, he worked with my time constraints and got the job done without any waffle!
Friendly and polite a pleasure talking…
Friendly and polite a pleasure talking too.
Professional and knowledgeable
Phil was very patient, informative, knowledgeable and professional. Made my journey very easy even and, when I couldn’t get what I wanted, he was quick to find me an alternative that worked. Thank you for excellent customer service and support!
Great experience
Carly and Denise were a massive help as my partner and I navigated buying our first home. Always quick to help and willing to go the extra mile. Would definitely want to use them again in the future!
Renewing my Life Insurance
Renewing my Life Insurance
The Agent was very professional and answered all my questions.
Rico and Denise have been fantastic…
Rico and Denise have been fantastic throughout the entire process! Helped us (FTB) choose a good product in the first place, got us a better rate when interest rates fell, and organised a new offer when we renegotiated the house price down.
Would recommend!
Would Highly recommend
Denise and Lewis were both brilliant from start to finish. There were a few bumps along the way, but they kept everything moving and pushed things over the line when it mattered.
Communication was spot on – quick replies, clear updates, and they never left us wondering what was happening. It felt like they genuinely cared about getting us the result we needed.
I’d happily recommend them to anyone looking for a mortgage broker who gets the job done without any fuss.
Am happy with the service I received
Am happy with the service I received,
Was easy to understand, and was very helpful
Rico and Denise
Good communication and actioned everything quickly
Outstanding Service from Denise and Lewis – Highly Recommend!
Denise and Lewis were absolutely brilliant throughout my mortgage process. They were professional, friendly, and incredibly efficient — always available to answer questions and explain everything clearly. Their support made the whole experience smooth and stress-free. I couldn’t have asked for better service. Highly recommended!
Really helpful and thorough advisor
Really helpful and thorough advisor. Phil made sure everything was covered and explained all the details.
Well explained to help me choose the…
Well explained to help me choose the right insurance to benefit myself and my kids.
Very trustworthy and always greets you…
Very trustworthy and always greets you with your password so you know who is calling you couldn’t ask for a better company to look after your life insurance
Life insurance policy My advisor was really helpful and…
My advisor was really helpful and professional.
I’m really pleased with my policy.
I had a great experience!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








