Third time using this company, all staff are helpful, efficient, not push or sales-y at all make you feel really comfortable and always get the best price. Great delivery, easy to book in collections... See more
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Review summary
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Reviews shaping this summary
I had Nick (Tynan) looking after me. He was excellent from start to finish ensuring I was kept in the loop at every stage and making sure everything went smoothly. Even following hold ups in the p... See more
Exceptional seamless service from start to finish. The staff were so helpful answering any questions or concerns put to them. The processes were straight forward and we received our new car within... See more
So let me start by saying I knew nothing about First Vehicle Leasing until being introduced by my partner. At first I had to do a little bit of research before deciding to take the plunge. I was conta... See more
Company details
About First Vehicle Leasing
Written by the company
With over 20 years experience - whether it's for business or personal use, we will tailor a low cost and flexible car leasing package that is just right for you and your budget!
We've made a cheap car lease easy and accessible to everyone, visit our web site and see for yourself just how competitive we are.
Our budget-based search facility makes hunting down the most competitive lease deals simply child's play - just select your budget price-range and there you have it - you won't find a better price anywhere! And you can get a direct price by using our instant quotation facility - nothing could be simpler.
Best UK Car Leasing Deals for Personal and Business contracts
Written by the company
- Promise 1: The best deal.
- A great deal. We negotiate with manufacturers and dealers daily to secure vehicles at prices others simply can't match. Try us.
- Promise 2: The best service.
- We know cars, and we have a large team of experts at the end of the phone ready to help you, with an average of over ten years of experience.
- Promise 3: No sales pressure.
- We recognise that an enquiry is just that. It is not an invitation to harass you with phone calls or 'buy now' emails. We don't need to push people into doing business with us. We have been in business since 1999 because we respect our customers' privacy.
Contact info
Enterprise House, Drumpellier Business Park, Glasgow Road, ML5 1EL, Coatbridge, United Kingdom
- 0800 298 2030
- crm@fvl.co.uk
- www.firstvehicleleasing.co.uk
4.7
Excellent
830 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 24 hours
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The car was 3weeks late and we know…
The car was 3weeks late and we know nothing about how the maintenance will be done but other than that the car itself is amazing
July 23, 2026
Excellent service
Excellent service, good communication, prompt responses to everything. Everyone I dealt with was very helpful. Would highly recommend, made my first experience of leasing a very smooth journey.
July 25, 2026
Amazing customer service from the…
Amazing customer service from the start. In particular Ruth Bowie was exceptional!
July 24, 2026
Great communication.
Great communication resulted in very clear understanding of each step in hiring a car.
July 15, 2026
They employ hard sales tactics
They employ hard sales tactics, tell you what you want to hear to get the sale...then once signed tell you delivery is actually a long time away. They won't let you pick the car up yourself even though it's sat there and registered.
The only reason I went to this company was because Select Car Leasing who I usually use were honest with delivery timescales. FVL are a company who cannot be trusted then provide poor customer service in the aftermath.
I need to lease two new vehicles coming up for renewal and won't be using this lot.
Edit: This reply is complete gaslighting as the business, knowing that I was already disappointed with the slow delivery at odds with what I was told before signing, again failed to book a sooner delivery slot meaning more days have been wasted and expenses incurred.
Edit 2: FVL is keener to have a conversation on this platform, refusing to admit its issues with customer service rather than focus on providing a decent and honest service to its customers. I have tried calling again but no answer on telephone. Duncan, I'm baffled and just disappointed further that you choose to answer on this platform but have never been in touch directly by phone or email to discuss?
What an incredibly disappointing and frustrating service all round.
July 21, 2026
Unprompted review
Reply from First Vehicle Leasing
Hi Richard
I'm sorry you have not felt like you had a good experience with us. However, I am struggling to reconcile your version of events with what happened. You placed your order with us in mid July and were told a delivery estimate of late July. You were offered delivery on 28th July by phone and email but were told that we needed confirmation that day before noon to confirm it. We did not get that from you. You were then offered delivery on 30th July but we needed confirmation by 4pm that day. You asked if you could collect the car. We asked the supplier if that was possible and they said it was not as they are not set up for collections. You have continued to refuse to confirm the delivery date.
I'm not sure what 'hard sales tactics' we used? We estimated a delivery date that we would have met (and still might) if you had confirmed the dates, as requested. As far as I can see, my colleagues have been responsive and tried to assist as best they can despite your attitude towards them.
I'm more than happy to discuss further should you wish. Please email me - crm@fvl.co.uk
Duncan
Edit - Richard, further to your edit, this is not correct. The delivery date offered was exactly in line with what your were told at point of order. We did not fail to book your delivery. You failed to confirm. At time of writing, you have still not confirmed. Should you do so, we can still deliver the car within the timescale given to you at point of order. As mentioned, I am more than happy to discuss this with you directly via email or phone. Please email me at the address above and I will contact you about this should you wish. Duncan
Edit 2 - Richard, further to your second edit. You were the first to post in this public forum and I have responded as such. I have twice offered to engage with you outside of this platform and continue to do that. As you have indicated you would like that, I will contact you directly shortly.
Outstanding to start with but then…
Outstanding to start with but then didn't acknowledge receipt of an email request so I felt I was in limbo for a few days. That said, everything ended up working brilliantly.
July 17, 2026
Outstanding service from Ross and…
Outstanding service from Ross and Leanne . Car was delivered early and the deal was brilliant on my BYD Seal. Would highly recommend
July 17, 2026
FVL have been helpful at all times
FVL have been helpful at all times, super responsive, very lovely to speak to. Their customer service is flawless. Our deal was handled by Ruth and Leeanne and they have been fantastic. I recommend mainly for that. Thanks again!
July 11, 2026
Absolutely awful
Absolutely awful, told me the car would be 4 month wait time then messaged 2 days after ordering saying it was ready and forced me to take delivery early (so i said ok ill take it sooner rather than later), then on the day before delivery rung me to say they wont be delivering and is being delayed again meaning i had to rearrange pick up of current car and insurance for both vehicles.
im writing this before even taking delivery of car so many more failures to come i imagine
i will never use them again.
July 3, 2026
Unprompted review
Reply from First Vehicle Leasing
Hi Gaius
I'm sorry you have had a bad experience.
I can see from our records we ordered the car for you on 15th May with a delivery estimate of late August. On 16th June, over a month later, rather than two days later, you were informed by my colleague that the finance company whose batch of cars it was, required us to deliver the car sooner that your preferred delivery time of late August. At no point were you forced to take the car early. Indeed, having listened to the calls, my colleague was very apologetic and tried to accommodate you as best she could. You were also very understanding. Indeed, on 22nd June you called and said that circumstances had changed and you now wanted delivery as soon as possible as you had arranged an early termination for your current car and the insurance costs for the new car were favourable.
With regards to delivery, it was very unfortunate that your delivery was cancelled at late notice and I apologise for that. Unfortunately, the dealership made an error and did not book it in for its pre delivery inspection. My colleague who called you to explain asked if you would be without a vehicle until delivery took place 3 working days later, and you said you would be able to move collection of your current vehicle and it should not be a problem. If you had mentioned the issues you have now rasied, we would be more than willing to see if we can help. That offer stands.
Should you want to discuss this further or want to speak to me about how we can assist with issues you have raised, please get in touch - crm@fvl.co.uk
Duncan
The deal I got is unbelievable I’m…
The deal I got is unbelievable I’m paying double for the same car with another company! I didn’t believe it till the car turned up super impressed and will be using again in the future
June 25, 2026
overall good
V nice staff and responses to emails but:
No telephone number to call
V. late delivery of car - told delivery would be early June, came late June ( no car at home made it difficult)
Delivery driver V. nice but
The driver's footwell was dirty - if no carpet mats, they should put down footwell protection (garages do this)
June 27, 2026
Reply from First Vehicle Leasing
Hi Bill
I'm sorry you did not have a great experience with us. I'm glad to hear our staff have been nice.
I can see from your order that the original estimated delivery date was 17th June and the car was delivered on 26th. I'm sorry for the small delay.
I will pass on your feedback to our supplier who organise the delivery.
If you would like to discuss this further, please email me - crm@fvl.co.uk
Duncan
Amazing service
Amazing service! Georgina was amazing and always kept me upto date. Service from start to finish was amazing and delivery quick and simple. Very happy with the car and FVL.
June 25, 2026
Hard work pushing for updates once fee…
Hard work pushing for updates once fee paid. Telephone mail boxes always full so can’t leave messages. Inaccurate delivery date offered when information then conflicting.
However, car eventually received and all OK
June 21, 2026
Reply from First Vehicle Leasing
Hi Ian
I'm sorry to hear you did not have a good experience with us. I would like to know more about what happened and see if I can get to the bottom of it as the estimated delivery time on your order form matches the actual delivery date as far as I can see. I am concerned that you were not able to leave voicemails and would be keen to hear more on that and resolve it if we have an issue.
Could you email me some details please - crm@fvl.co.uk - I'm also happy to give you a call if you would rather discuss it.
Duncan
Wonderful Company, Highly Recommend!
Third time using this company, all staff are helpful, efficient, not push or sales-y at all make you feel really comfortable and always get the best price. Great delivery, easy to book in collections and delivery. All round fantastic people to deal with. Thanks to everyone - especially Peter Sherry who has helped me this time round ! Customer service = 100*** :)!
June 24, 2026
Simple, friendly and efficient service
I was able to order my car with ease and was guided throughout the whole process by Ruth, from order to delivery. If I had any questions, she and the team were able to readily answer them in an efficient and friendly manner. Would certainly recommend!
June 17, 2026
Exceptional seamless service from start…
Exceptional seamless service from start to finish. The staff were so helpful answering any questions or concerns put to them. The processes were straight forward and we received our new car within 3 weeks. The gentleman who delivered our car was also friendly, helpful and caring. I cannot recommend this company enough. 5 star service.
June 17, 2026
Staff very helpful and organised
Staff very helpful and organised. Kept informed while waiting for my car - delivered on time and without a hitch. Added to which, everybody I spoke to at First Vehicle Leasing was very friendly and answered any queries I had. Five star.
June 17, 2026
Poor customer service-kept my money
My experience with the company was okay until I decided to cancel my lease contract. The FVL contract stated that I am entitled to a partial refund of the processing fee if the contract is cancelled within 14 days . I have contacted the company many times to enquire about my refund, but they are ignoring my emails and my request. Their approach to customer service is poor and disgraceful.
May 8, 2026
Unprompted review
Very friendly and helpful team
Very friendly and helpful team, always willing to help and talk through the process. As a first timer, very happy with the support I was given through the whole process
June 13, 2026
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