Fisher & Paykel (United Kingdom) Reviews 

6,963
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 737 reviews, reviewers overwhelmingly had a great experience with this company, often sharing wonderful feedback about their daily interactions. Customers frequently praise the professional staff for arriving promptly, treating homes with immense respect, and resolving household appliance issues quickly and efficiently. People are especially happy with the helpful maintenance advice, friendly attitude, and thorough testing provided during service visits. However, some customers also noted frustrating delays with parts delivery tracking and unhelpful customer support responses when seeking assistance. A few reviewers experienced unexpected recurring appliance faults shortly after purchase and felt very disappointed when warranties failed to cover repeated repairs.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting punctual arrivals, helpful... See more

Service

Consumers find service to be exceptionally satisfying, frequently highlighting the smooth online booking... See more

Product

Reviewers highlight positive aspects of product quality, noting that appliances look good, work well, and are... See more

Customer service

Customers had positive experiences with customer service, often describing agents as knowledgeable, very... See more

Delivery service

Clients share satisfaction on delivery service, noting that staff consistently arrived on time and provided... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional service from Irod today. He diagnosed the issue with our Fisher & Paykel fridge-freezer immediately and solved it efficiently, with care and skill, explaining exactly what had happened (it... See more

Rated 5 out of 5 stars

We have had a Fisher & Paykel fridge for 4 years and we love it. Unfortunately the device developed a fault, door alarm beeping 15 times and high temp light flashing. I called the Customer Helpline on... See more

Rated 5 out of 5 stars

AJ arrived within the time advised and very efficiently dealt with the issues I had been having with my dishwasher. He then put each drawer through a test program to ensure it was working properly. H... See more

Rated 5 out of 5 stars

Brilliant! I cannot recommend highly enough! We are absolutely delighted with our fridge freezer! The customer service is amazing. The engineer - Dan - arrived promptly and solved the minor proble... See more


Company details

  1. Appliance Store
  2. also in
  3. Countertop Store

Written by the company

Founded in New Zealand in 1934, Fisher & Paykel is a premium global appliance brand operating in over 50 countries. Known for innovative kitchen appliances, the brand is rooted in human‑centred design, creating products that enhance everyday living through exceptional performance, advanced technology, and refined aesthetics. From precision ovens and American‑style fridge freezers to high‑performance dishwashers, Fisher & Paykel offers beautiful kitchen solutions. Each appliance is designed to deliver functionality, flexibility, and style, making it the ideal choice for modern kitchens and contemporary homes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(6,963)

651 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Steve B has just returned to my house and given me first class service and has done so on his previous visits. Very impressed. Thank you.

September 16, 2026
Unprompted review
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Rated 5 out of 5 stars

AJ arrived within the time advised and…

AJ arrived within the time advised and very efficiently dealt with the issues I had been having with my dishwasher. He then put each drawer through a test program to ensure it was working properly. He also waited while I started a full program to give me confidence that it was working as it should. AJ was polite and helpful throughout his visit.

September 15, 2026
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Rated 5 out of 5 stars

Fridge repair

Great service. Rob fixed the fridge quickly. One very happy customer.

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

Service with a smile

Ash made a service call very simple and put our client at ease. A delivery damaged door was replaced and then levels checked and explained functions to our client.
This is the kind of service all companies should offer but it is rare.
Well done Ash and well done Fisher Paykel for resolving this issue quickly and efficiently.
Makes us want to use the products more.

September 15, 2026
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Rated 5 out of 5 stars

Adam Smith arrived to fix my …

Adam Smith arrived to fix my dishwasher. He kept me in the loop re re his arrival time. He was very professional yet pleasant and friendly. There were several issues which he fully explained and fixed. Thank you Adam

September 11, 2026
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Rated 5 out of 5 stars

Quick, efficient, reliable

Ash was great, he was servicing a couple of appliances and got through them very quickly, fixed the problems and serviced the usual wear points.

Great service, much appreciated!

September 11, 2026
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Rated 5 out of 5 stars

Robin was absolutely brilliant

Robin was absolutely brilliant - fab communication ahead of the appointment, had already anticipated what the problem was from my description and so had the replacement part on board his van, and fixed the issue within 30 minutes. Was also very friendly and tidy! So refreshing to have such an easy and professional experience. Thank you!

September 10, 2026
Unprompted review

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