fizik Reviews 

105
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers had a great experience with this company. Customers frequently praise the remarkably fast shipping and delivery, often receiving orders quickly, even internationally. Many are also very satisfied with the high quality and excellent fit of products, finding them well-made and comfortable. The ordering process is consistently described as easy, and consumers appreciate the seamless return policy. However, some customers noted delivery issues, including orders not arriving, lack of tracking, or unexpected delays. A few also experienced specific product quality concerns, such as flimsy materials, undersized holes, or fit problems like a narrow toe box, making products unsuitable.

What people talk about most

Product

Consumers find product quality to be positive, often praising the style, comfort, and durability of items... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Reviewers highlight positive aspects of quality, noting that products like shoes and helmets are of superb... See more

Order

People report positive experiences with order, praising the easy ordering process and quick fulfillment and... See more

Return policy

Clients share positive opinions on the return policy, with many finding the process seamless, easy, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The bracket arrived quickly. Bu one of he holes was undersized s I had to file a hole in it to get the mounting bolt to attach to it. It sldo feels pretty flimsy.

Rated 4 out of 5 stars

Overall, the fit and quality of the helmet is great. I got the gray and lavender color and found that the gray was a little bit darker than what is shown on the website. Also, there aren’t many re... See more

Rated 5 out of 5 stars

Incredible service and price. Cheaper than anywhere else, free shipping and delivered next day! From Italy to the U.K. Unreal service. Much appreciated

Rated 5 out of 5 stars

Easy to find and select the product I wanted. The saddle description was very accurate. After taking measurements, I chose the saddle using the measurement translation table provided. It fit's perfec... See more


Company details

  1. Bicycle Store
  2. Bike Accessories Store

Written by the company

fizik's mission is to make the most sophisticated, inspiring and beautiful gear for the world's most discerning cyclists. The passion for design and performance behind fizik's diverse product range for road, off-road and triathlon is expressed through the countless victories in the pro peloton, being the choice of the most inspiring athletes and winning many design awards. fizik is committed to providing the ultimate in saddle, shoe, bar-tape and component design - combining comfort and light weight with technology and innovation


Contact info

4.1

Great

TrustScore 4 out of 5

105 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.1

All reviews

(105)

77 reviews in the last 12 months

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Rated 5 out of 5 stars

Best costumer service

Best costumer service I've experienced for a very long time. The delivery was super fast using DHL Express and I received my order the next day. Unfortunately there was a coloured mark on one of the cycling shoes I ordered, but Fizik sent me a new pair really quick. Exceptional service!

June 15, 2020
Unprompted review
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Rated 1 out of 5 stars

Poor customer services and access to replacement parts in Australia.

The heels on the Fizik R1 Cycling shoes wore really quickly, to the point that if you are not careful you will also wear the head of the Allen key screw and then have issues getting them off. That is not were my problems started. The replacement item is not available in Australia via the distributor. And they will not order it for me. The only option is to purchase the item online and pay more than double the cost of the item in postage costs. This was the response from Fiziks Customer Service. Not good enough. Last time I purchase a Fizik product.

September 21, 2019
Unprompted review
Show reviews in all languages. (105 reviews)

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