Flagship Group Reviews 

Recently purchased a shared ownership new build in Suffolk and the process was smooth from start to finish. Joss Riley was very professional and adept at answering all my queries making the move easy. I've also had dealings with flagship before and in the main they have been very good at making my moves a good experience all round.

Honestly, the best process we could’ve asked for.
Recently purchased our first home with Flagship and the staff who were assigned to us were absolutely amazing and their correspondence was top notch.
Bryony, our sales advisor was absolutely brilliant. Always kept in contact, we always knew what was going on her end and was always quick to reply to any queries we had.
The completions process was as smooth as anything, arranged a time to pick the keys up, informed us of any delays which were out of their control (which ended being none), picked the keys up right on time and even got welcomed in with a lovely welcome home hamper.
Absolutely superb service and would recommend the company to anyone, looking to buy their own home.

Thank you!

We have recently bought a two bedroomed Shared Ownership house from Flagship and Joss Riley was amazing, and helped every step of the way and made things easier for us.

Many thanks Joss.

As a buyer in 2020 and seller in 2022 using Flagship,made the process so much easier. Our sales advisor Carly Horne was always on hand to contact where she offered support with every enquiry we raised. Carly answered our queries in the timely manner and provided updates throughout. This gave us confidence in Flagship , throughout both of our experiences,as buyers and then sellers.
The customers service was proffessional knowledgable and understanding. I would definitely recommend Flagship homes.Well done Team. Thank you Carly Horne for your guidance and patience with us .. You have helped us so very very much.

In my experience, I have always received good service from Flagship.

Carly Horne is excellent. She always replies within a very short time to any query, and she always goes the extra mile.

Thank you Carly!

My service charge has increased 2x.Inaccurate bill.Nearly 1900 £ for service charge in dirtiest place that is looked after by Flagship.Great job.Need to seek legal advice now.

flagship homes -victory housing trust are now one cowboy company we have had trouble with drug addicts selling dealing drugs anti social behaviour violence for Nealy three years 32 crimes reported at the property and they do nothing let them carry on this whole Assocation is a total disgrace to Norfolk as far as the management well they all need to be sacked and the learning and resolution team are a load of total liars also the repairs are a total waste of time waited nearly a year for a toilet door cowboys nobody has replied no shock there what support joke

Bryony at the branch in Norwich was amazing! Super helpful, she really is a credit to the company as myself and my partner a first time buying we did not understand the process however she was super helpful and now absolutely loving a plot and we can not wait for it to be released so we can reserve it! So excited for our journey with flagship homes! And thank you again Bryony for helping us! You really were fantastic!

Flagship are a absolute disgrace! Never prepared to do any repairs to THERE property’s!

The sales team are Very helpful and supportive. Carly has done her best to help us with our staircase process.

I have dealt with Carly and Abbie so far and really they both have been so supportive through the application. It was a very stressful process and their support has definitely made a difference to my level of stress. They have replied to all my question very quickly and been very efficient at dealing with all the requests to finalise the application.

We dealt with Abbie Clarke during the initial shared-ownership process, she was incredibly helpful from the get go and came back to us quickly on any queries we had. The whole process was made very simple and straight forward and I can't praise her highly enough for that.

What a great company.from the time I phoned regarding water leak till Adrian came was under 4 hours.Adrian was very nice and polite lovely chap.flagship must be the best housing anyone could wish for.I really think that the day I was offered bungalow I won the lottery.thank you all for the fantastic service.not enough words to thank you

They have not carried out repairs highlighted to us prior to taking tenancy,when it is hole in roof ,front and rear door boarded up no heating for 4 years .no asbestos survey prior to moving in was carried out so intrusive works can not be carried out due to inability to carry out risk assessment .when paying social housing rent the payment goes to Ltd company having to take legal redress on conditional fee agreement.
Very very very untrustworthy, poor re branding repeatedly prevents new name handling complaints all resulting in dereliction of duties .
They are not fit for purpose imo

Haven't got no better . Bury office I asked for a form. first thing Tuesday morning still haven't come 5 days. I lost out latest year on a exchange.were so slow. . Don't no wait they do in that office. I did complaint about that office nothing was done.

Great places to live if you like pigeons and their excrement. Remidied by putting up netting over the balconies - lovely. Disgusting filth!
By the way the outside door still does not shut. Fantastic security for the old folks that live there. Never mind, they'll all be gone so no worries hey?!!!
Looking forward to your response Martin!!!

Well let’s hope the right newtide people are reading this 8 months of Nell I’ve had with yourselves and RFT or what ever they are called this week but after 8 months of mental abuse on your part to me things have got sorted. I would like to thank Dave Thomas field manager also special thanks to Ian my carpenter who was out standing also Taylor who did an amazing job of my painting and jo the electrician who had the amazing idea with the bathroom door thankyou 4 so much toal gems and I hope the powers above seriously thankyou I very much doubt it as they tend to hide away but I appreciate you 4 xx

I've been a tenant of Flagship/New Tides since they took over Suffolk Heritage (the good old days) around fifteen years ago. Their attitude and service to their tenants deteriorated swiftly from then on. This is now almost perfectly described in these one star ratings, so I won't catalogue the entire history of neglect and disrespect I've personally received as I don't have the time or strength anymore.
I will say that this slippery slope of decline is, in my opinion, not just incompetence but also intentional to maximise profits and keep tenants in their non-demanding place.
I now, as intended, dread contacting them, so I won't report repairs unless I really have to and never complain.
I'm disabled and must try to avoid any upset, but often in the last few years, when I've needed to contact them I got just that. I was treated to an unhelpful attitude, mixed with condescending lies, victim-blaming (it was my fault they got hacked and messed up my rent payments etc.) Plus sometimes shocking abuse (Gasway and Jodie The Pig) if I dare to even mildly criticise their rudely unprofessional conduct.
So I'm forced to express my disappointment, frustration and disgust here instead, but I hope it helps others in the same position, or those who can still choose not to rent or buy from them.

Dear Martin,
thank you for your usual pat PR response, no doubt aimed at damage control on Trustpilot, and not genuine concern for the aggrieved.
Flagship have also asked for all my details to identify me, so they can apparently investigate my complaints and maybe learn from their mistakes, which I very much doubt. So I think it prudent to decline as I'm sure it won't help me at best, and I prefer to remain anonymous for now.
I'm sorry it's come to this, but I can no longer trust Flagship to have any concern for my welfare, and now find it hard to believe they would even try responding honourably or effectively to aid a poor wronged tenant.
Bunny xx

Moved into a shared ownsership property in June. Constant issues, first of all was handed over 2 sets of keys, said the 3rd set would be posted but never were. Chased it to be told they have lost them.

Had 2 leaks same place which took weeks to be sorted.

Sink had been busted since the beginning constantly having to chase raised this when I moved in June still not been fixed

Main issue is the front garden there has been this awful metal fencing which has just been abandoned in my front garden to separate my house and the ditch which finally got removed today as looked awful to them be told that that’s it they will not be doing anything else and they will not pay to have a proper fence to be put up. So on my property now right next to a school is an open ditch and have no idea with regards to the safety of anyone: I am heavily pregnant and people walk past this ditch every day. So who is liable when someone falls down?

Sick and tired of chasing them was so excited buying my home lovely area etc but wow I wish flagship homes would sort this out.

Am unfortunately now having to get legal advise as the service is shocking have asked to speak to a manager or anyone who will help me get this resolved but no one comes back to me!

I wish I could attach photos for you all to see this absolute joke!

I have lived in my house for 3 years and since we moved in has been nothing but problems with repairs we keep phoning and reporting them we have had plumbers for plastering and vice versa the amount of times we have had photos takeing is getting benond the joke I ask to speak to a manger but get told we will get a call back the tradesman that do get sent don't do a good job and leave the mess for you to clean up my new carpet is ruined I have a bad damp problem that is now causing health issues with my family and they know this my heating dose not work and to top today off they have took skirting off in my living room to wear you can see brick work and is freezing I have two 4 year olds and someone with not great health the only calls you ever get back is if you owe them a bit of money but are happy to take full rent from you and leave you in a s..t hole