Flagship Group Reviews 

My wife and I went to the new build site in Bacton Suffolk with an interest in buying a new 3 bed detached home. We’re needing to upsize and relocate due to family demands. The homes appear to be built well and care has been taken, HOWEVER… this comes at a cost and a premium. There are several other builders very close by in the village whose homes are noticeably cheaper and the build quality isn’t worse, the finishing touches are the same and all offer air-source heating. My wife and I were on board with flagship due to their ethos of all profits are recycled back into building affordable homes for people
Struggling to get into the housing market.

Flagship basically are selling homes for a huge mark up and clearly are trying to get as much profit as possible never mind their company
Values and goals stating the opposite. There are no incentives on offer, no deals
To be done but unless your face fits or buying a home they want you to buy. We have been reliably told that other buyers have been offered some great incentives but that’s because they were buying homes of £500k upwards. Avoid the site and put your hard earn money into one of the outer builders who clearly value customers, appeared the housing crisis and financial crisis.

Flagship only care about themselves. They do not care about residents. They want to demolish our privately owned homes on Abbey Estate making a large number of residents homeless as we can not afford houses elsewhere or are now to old to getba mortgage!

Carly Horne is an absolute credit to Flagship. Carly helped me throughout the sale of my shared ownership property and was amazing. She is so helpful and knowledgeable and was a pleasure to deal with. Thank you

Highly recommend flagship! Great properties and great service throughout!

Very responsive and helped with everything I asked about.

I recommend Carly Horne​​​​Sales Advisor ‑ Shared Ownership/ flagship homes. It may have taken nine months to get to completion but between me contacting Carly and her working on my behalf we got there eventually, without her help I don't think we would have succeeded. Once again thank you very much Carly for all your hard efforts.

I live next door to a social housing property, last year they had a bathroom upgrade when the supervisor looking after the project drove his vehicle through my fence, he knocked on my door and told me that it would be replaced the next week, unfortunately I’m still calling to get it sorted.
For a company the size of flagship that’s very very poor.

Thanks for your reply, I filled in the request for more info but I still haven’t heard anything?

Another 4 weeks after your promise to get someone to contact me and still nothing!

Just sold a 50% share with Flagship, communication was great throughout the process and had no issues whatsoever during our tenure with them.
Can only recommend Flagship!!!

The house is lovely but the shameful thing is that Flagship got their hands on it! The quality of their work is atrocious and they are actively ruining their own properties by letting people who have no idea what they're doing work on them.

New build home which Flagship have -

- painted badly in beige (it is no longer the 90s - you should be painting everything white if you have to paint it). They overloaded the roller which has left thick globs of paint marks everywhere! Not only that, but they painted some walls using a brush, thus leaving brush marks everywhere too. The walls look textured and disgusting because of their shoddy paintwork. I would have appreciated it if Flagship didn't bother because it will take a lot of sanding to get this looking decent again.

- filled holes using chunks of filler which they never bothered to sand down but instead they painted over it. Again, looks horrible and walls look 3D. And again, they shouldn't have bothered as their involvement just made things worse.

- left strips of masking tape on the wall for some reason, which they then painted over. WHY?!?!

- caulked over all the sockets in a new build and made them look hideous. It is a newbuild, everything is already flush, there was no need to do this. PLEASE stop interfering with your properties - you are ruining them!

- left paint marks on the carpet, got matt emulsion paint on the skirting, door frames, and banister, scratched the skirting.

There are other issues too all caused by Flagship themselves.

I have to rectify this shoddy work at my own cost and time. And as I am slowly correcting their work I keep wishing that they would have just left it all alone.

I hope I never have to rely on Flagship for anything serious in the future as I am sure they will fudge it up.

Well I wish I could give no stars ...house has damp ...due to a knackered roof ...all they do is promise and don't deliver ....bloody bunch of shisters...all they care about is profit

I have lived here for about 12 years and loved it until they put this heating system in 2 years ago and its been a nightmare for the last 2 years, I've had 5 water cylinders put in in 2 years now I'm waiting for my sixth my water is orange, i cant use the bath or wash my dishes or use the hot water for anything that's been like that sines the last cylinder just before Christmas that one flooded my hallway. I've had leaking cylinders tripping the heating system

Glorified Slum Landlords with increasingly disgusting tactics to further their lust for profit.
On top of everything already mentioned on the low star reviews, they now close complaints about repairs and upgrades not carried out, without consulting tenants first or completing the work, and they say that they don't allow tenants to complain about the same issue again.
Nor does it look like the third stage tenants tribunal complaints stage exists anymore, even if you could get that far, as it's now a 'simple two stage process' where one of their 'managers' is now the end of the line.
This forces tenants to either give up, or try the Housing Ombudsman Service, using their 'landlords lack of response' option as their only hope.
They think so little of their rent paying tenants, that they would rather risk the Ombudsman, and further legal actions than do the work on their own properties that they are legally contracted to do in their tenancy agreements.
Please disregard any disingenuous and patronising response here from the Flagship damage limitation squad.

Just bought 100% of my shared ownership, a good service from flagship over the years. Although when I had issues with the building itself such as the lock on the main door not working and the halfway lights, they did sometimes take a while to come out and as we are paying for that service I feel it should have been quicker.

So on that I would have given a 3, but I gave a 4 due to the excellent communication from Carly throughout the years, and especially recently during the purchase of 100%.

Thank you

Absolutely disgusting housing association report asb which is causing health problems and basically call you a liar gets swept under the carpet. No help what so ever but they are quick enough to take your rent.

I had been through a lot of trouble selling twice that fell through then decided to buy more shares on my shared ownership property.
Carly had been a great help all throughout each stage and was always there to answer anything I needed; very quick at getting back to you also.
A great experience from Flagship!

Just sold my shared ownership house with flagship and they have been amazing during the whole sale. Couldn’t have been more helpful and so efficient at replying to us and solicitors. Espically Carly who has been the main point of communication. Never had any issues while I was with flagship.

We purchased a shared ownership home with flagship. The aftercare has been nothing short of disgraceful. We have always been told that our service charge is variable, and that any surplus will be refunded. Nearly 2 years later and, in spite of repeated requests, flagship have failed to provide any justification for the service charge being paid. No accounts. No proof of what monies have been spent. No refunds. We're paying for things that don't even exist yet they refuse to allow us to stop paying the charge. Flagship confirmed our money is being paid to a third party management company, but it transpires this company hasn't even taken over the management of the site yet. Now I've received an email saying the service charge is a fixed charge paid to flagship and there will be no refunds. Utterly disgusting company. Avoid if you possibly can.

Flagship are atrocious! If they sorted out antisocial behaviour as quick as they take rents then that would be something! Also they victimise you, if you have a genuine complaint, report it, it gets swept under carpet and if the problem arises again then they ignore it as you have complained in the past, horrendous landlords..not a profit making organisation?! You're a business of course you're in it to make money, you certainly don't do it out of the goodness of your heart.

Phoned today.about 1 45.the chap has been out and all is repaired.this is service and care beyond what's expected.I can only thank flagship and for the lovely lady who I spoke to.thank you you really are the best housing company.I do read other reviews and am totally amazed at some of them.thank you from one very satisfied and happy tenant.

I would like to thank Carly so much for her help . When there was little or no information forthcoming she was always there to reassure me and help me with a happy and friendly attitude. At times the estate agent and solicitor were distant but Carly was always up to speed .