Flare Audio Reviews 

10,824
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers had a great experience with this company. Customers consistently praise the products' effectiveness and quality, finding them highly beneficial for managing noise and enhancing sound clarity. Many appreciate the helpfulness and positive attitude of staff, noting exceptional customer service that provides great support. However, some people mentioned difficulties with user experience, citing discomfort or products not staying in place. A few reviewers also found certain products did not meet their expectations for noise reduction or sound quality, experiencing issues with durability or discontinued replacement parts. Some also reported occasional problems with customer service response times or unexpected deductions.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with various Flare... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products for providing the best... See more

User experience

People report ambiguous experiences with user experience, with some finding the earplugs super comfortable... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and professionalism.... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really enjoy my Calmer by Flare. They help manage noise in crowded spaces, traffic noise when driving or walking (without compromising safety), and the annoyance of loud talkers and chewers. They do... See more

Rated 4 out of 5 stars

I've tried variations on the sleep ear plugs as I'm married to a snorer. In my opinion the latest aren't as effective. They are very comfortable and do the job put every morning when I remove the... See more

Rated 4 out of 5 stars

I bought a pair recently. Wore it one day from morning till night, got home, did stuff, then I went to move a hair from my ear and I touched it, I jumped as I had forgotten I had it in. I removed it a... See more

Rated 5 out of 5 stars

I get distracted by background noises and get very agitated when I go to public places. These Calmers have made things like going to noisy cafes or the supermarket more than just bearable… I actually... See more


Company details

  1. Hi-fi shop

Information provided by various external sources

Founded in 2010 by British inventor Davies Roberts, Flare Audio spent its formative years as a pro audio manufacturer and hire company. Flare re-invented the loudspeaker, drawing praise from music industry luminaries including Jimmy Page, Jarvis Cocker, Richard Hawley and producer ‘Flood’. The company’s big innovation and mission is to minimise all types of distortion and it has developed several patent-pending technologies to achieve this. This ‘pure sound’ technology is now available in a range of award-winning earphones. In 2016, Flare launched Isolate®, its first sound-reducing product which used solid metal to block, rather than absorb sound. This innovation exceeded all expectations attracting over £2million in crowd funding and was followed up with Sleeep® ear plugs. Flare now ships to over 170 countries world-wide and has over 2 million likes on Facebook. Despite rapid growth the company maintains a strong customer focus. Flare’s team is dedicated to rethinking sound technology ‘from the ground up’, pushing boundaries and continuing to achieve exciting developments in audio innovation.


Contact info

4.0

Great

TrustScore 4 out of 5

11K reviews

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Replied to 40% of negative reviews

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4.0

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(10,824)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

NEURO DIVERGENT FRIENDLY, LIFE CHANGING

From the get go flare have been brilliant.
From helping me choose what type and size, to ensuring fast safe delivery, to ensuring they fitted properly, its been 100% fantastic customer service.
I bought the calmer in kids as I have quite small ears for an adult.
These have helped me to endure going shopping, going to busy crowded places.
Then flare brought out the inserts for the calmer and WOW! even bigger difference in annoying noises!
Im using the 15db at the moment and its helped me endure some of the manic Christmas shopping! Without them there is no way id be able to endure going.
Not only do they help with sensory issues due to me being AuDHD but they also help me keep my independence too!

I can still hear people talk but without all the annoying background noise.
Honestly they have been an absolute god send for me and not only that, they are small enough for people not to see them.
I dont want to walk around with a label on my head (ear defenders) saying im AuDHD so these are just perfect enough to be able to reduce noise without looking Autistic!
People shouldn't judge but they do so these reduce the chances of being judged.
Literally life changing devices for me and if anyone that is neuro divergent is thinking about buying these....stop thinking and do it!
Once you get use to them (does take a bit of getting use too but only took 2 days for me), honestly you wont be without them ❤️🥰

December 14, 2025
Unprompted review
Rated 1 out of 5 stars

Don't buy

I paid for the items but never received the items. I provided my full address for delivery and waited for more than a month. Eventually, I had to check everything myself and discovered that I was expected to pick up the package somewhere, even though Flare never sent me any notification they changed their delivery. After that, Flare studio still forcibly deducted money from the total amount I originally paid for the items.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

I really love these

I really love these! I don’t hear myself breathing. I can easily hear conversations. But my toddler can scream a foot away from me and there’s no sharp pain. It’s like all of the “sharpness” of harsh sounds is gone. These are comfortable for me for about 3-4 hours. They’re easy to clean with just warm water and dish soap. I keep them in my purse for when we go out and I don’t want to (or can’t) break out the huge noise canceling headphones. I’ve had these for months and they’re my go to “ear plug”.

November 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Soothed my sensory-related anxiety

For years I'd get feelings of panic in public spaces, particularly when people were eating nearby. I was diagnosed with ADHD a few years ago, and with that, I knew more about my sensory sensitivities. I think I saw an ad on Instagram and thought "hey maybe these will help". And boy have they. I keep them in their little case in my bag 24/7 - and if I go to a movie, I can pop them in and they "take away the rough edges" of sound. The popcorn and lip-smacking noises are smoothed out and no longer bother me. I went to my first big college football game last week, and my Calmer earplugs went in immediately - I could scream and cheer with the crowd without wanting to peel my skin off—no more sound panic for me. I'm buying a pair for my best friend for Christmas, after she messaged me that she was about to have a panic attack from the noise in the house on Thanksgiving. Thank you for Flare Audio <3

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Life Changing Products!

Life Changing Products!
There's a range of audio enhancing products which of some help with blocking out high pitch noise. Personally i use Calmer due to suffering from Misophonia, a noise related ailment. I also used to suffer from Tinnitus, these Flare Audio Calmers have completely eliminated my Tinnitus!These have helped me beyond words, not immediately, give them time and you won't be able to live without them!

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Flare Isolate Titanium Earplugs

Flare Isolate Titanium Earplugs

I bought the prototype of these years ago. Im so glad I did. I am a light sleeper. I had the opportunity to study at a world leading University in London for my MSc 2016-18. I couldn't afford London hotel prices travelling from Devon. I had to stay in hostel dorms which were not conducive for a restful nights sleep (snorers, partygoers, talkers, people coming in and out with lights on and off). I tried wax and foam earplugs they were useless.

In desperation, I thought Id give Flare Isolate, Titanium a go. Absolute game changer, what residual sound there was was from bone conduction, and a relatively quiet night sleep in a hostel dorm was achieved. The only draw back was comfort, laying on your side, but this was a small detail.
Glad to say I graduated with my MSc thanks to Flare...and as time has progressed, they accompanied me on my academic journey with a near completion Doctorate. Thanks everyone at FLARE keep up the good work!

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointing product with an incompetent AI as customer service

They vet all reviews on the flare audio website so only the most glowing make it.
I purchased immerse loudspeaker plugs from them and unfortunately they don't work as advertised at all. They muffle the sound, like a highpass shelf that reduces the midrange and the highs.
I've tried all the different sized tips and positioned them as described in the manual without any success.
My wife also tried them with similar poor results.
Upon contacting the company they ask for pictures and an AI replies commenting on the photos whilst giving advice for the WRONG product.
Feels a bit scammy, certainly poor customer service

November 5, 2025
Unprompted review
Flare Audio logo

Reply from Flare Audio

Hi Joe,

I’m really sorry to read your review. What you’ve described doesn’t reflect the standard of experience we expect anyone to have with Flare.

Immerse should never make sound feel dull or muffled, and if it has, something hasn’t worked as intended. We’d really like to put this right for you.

I’m also sorry to hear that your support experience felt automated. We do use AI tools to help organise incoming messages, but every customer case is always reviewed by a human specialist. If yours didn’t reach one of us properly, that’s on us, and it’s not good enough.

Regarding reviews, we publish every genuine piece of feedback received through our own website and actively encourage reviews on platforms like Trustpilot to keep that process open and transparent.

If you can email us at info@flareaudio.com with your order details, I’ll personally make sure your case is handled directly by one of our team members so we can resolve this quickly.

Thank you for taking the time to share your experience. It helps us improve how we support our customers and make sure this doesn’t happen again.

Warm Regards
Team Flare

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Rated 1 out of 5 stars

Don't Buy Immerse!! 3d printed junk!!

So i seen their ads for the immerse and thought i would give it a try as the price is very cheap £9.99.
i wish i didn't as these are junk, first off it makes audio sound much worse, second they are 3D printed with very visible layer lines.
I'm going to do more research and see what i can find out about these.
ok i have looked more into this and unfortunately in some older ads they do state that they are 3D printed, if i knew before hand i would not have ordered.
The sound is still worse than normal so not worth the £10, use the money to buy bread and butter it will give better sound experience

October 28, 2025
Unprompted review
Flare Audio logo

Reply from Flare Audio

Hi James,

We’re sorry that Immerse didn’t meet your expectations. Our products are designed and hand-finished in the UK using precision 3D printing, which allows us to achieve the exact internal shape needed for their acoustic effect. Details about this process are clearly shown on our website so every customer knows exactly what they are purchasing.

We’re always happy to help directly with fitting, product questions, or refunds, and we encourage anyone with concerns to contact us first so we can make things right quickly. We’ve now reached out privately to confirm your order details and arrange a full refund.

Thank you for giving Flare a try and for sharing your feedback. It helps us continue improving what we do.

All the best,
Team Flare

Rated 5 out of 5 stars

The company is genuinely interested in…The

The company is genuinely interested in customer experience and for myself; that meant that they wanted to know why a particular product wasn't working for me (by live chat) rather than immediately selling me a more expensive product suitable for my needs.
I bought the more expensive product eventually and it transpires that it is indeed a brilliant product that almost totally relieves my auditory processing disorder which is a great hindrance to me.
The technology is good and is at a reasonable price point for that level of engineering and research.
Another time that their customer service has served me well was when they offered me a free replacement when the Calmer Pro product came apart and became lost with normal usage.
The ear device is designed to separate to enable cleaning (metal in silicone), but did so prematurely when I was removing them from my ears and therefore became lost when falling out of my hands to the floor and they couldn't be found.
The customer service assistant agreed that I should be granted full in store credit after I requested it, and I was able to buy a replacement very quickly after verifying such in an email.
It was a quick and easy transaction and the admin staff communicated well and politely in an email.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Genuinely supportive company. Amazing products.

I have tried the calmer, calmer pro and soon to try the calmer performance. You might wonder why I've had so many, and the honest answer is that I'm trying to find the correct fit. I started with the regular Calmer in the standard size and they were constantly falling out. I then decided to try the mini calmer pro. I can clearly tell the difference in sound between the 2. I am a computing teacher and I found my students talking to me across the room was a little muffled with the standard, however this was not the case with the pro model. Although the Pro mini are a better fit the can still slip when I'm moving around the room a lot. Hence me now waiting for the calmer performance to be delivered. Hopefully this will be the perfect solution for me. Flare audio offer a 100 day return period so all of this testing has been possible to find out what works best for me. A truly genuine company with a product that has changed my working day. Noise sensitivity was not even something that I was aware of as an issue to me. I could feel that after a day in the classroom I was stressed and uptight. This is now massively reduced, I can still hear as before, no blocked ear feeling but the hours of clicking keyboards, mice and chatting students have little effect on me.

UPDATE:
I have now used the Calmer Performance for a day. The sound is slightly different to the Pro. They have an extremely slight blocked ear sound but it's hardly noticeable and I feel that the overall volume is slightly lower. Nothing compared to other manufacturers of similar products. I didn't feel like I had to keep adjusting them all the time. They were still in place after a hour lesson. I think I've finally found my Calmer product.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Flare Audio - Best product I’ve used so far.

Flare Audio, I can confirm these are the best in the market for this type of work. I won’t leave the office to go on site without them. I’ve recommended them to a few lads on site and they swear by them now. They were a bit apprehensive with the cost as they had to buy them themselves but once they got them, they realised how effective they were.
I’ve been using Flare products for about 8 years now and these latest ones are definitely the best so far.
The only down side for me is one ear hole/canal is slightly larger than the other so I have to tweak it a bit to get a snug fit (nothing to do with the product) but apart from that, definitely highly recommended for building sites etc.
I have original Flare plugs, calmer, ones with plastic stems and now these.
The Calmer also help me with tinnitus, doesn’t get rid of it but helps me forget it’s there when wearing. Strange, but only when you think about the tinnitus not ringing it comes back, for me anyway.
Highly recommend all the products I’ve used so far.
Looking forward to trying out the new Calmer Performance and Definition.

October 11, 2025
Unprompted review
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Rated 5 out of 5 stars

I purchased a set of sonic lenses from…

I purchased a set of sonic lenses from flare audio after seeing their advert on Instagram. The product was great but I lost them after a couple of days.

I messaged them and the service was amazing. Mollie looked after me, kindly replaced the item despite it being my fault and then made sure the replacement was fitted properly. Massively impressed.

Thank you Mollie!

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Exactly what I needed

Since the moment I tried them, I knew that Flare Calmer devices would become an important part of the daily tools that allow me to function as a person with autism, attention deficit disorder, misophonia, and auditory processing disorder. It feels like the sound that enters my ears is more organized and polished, therefore easier to process, while taking the edge off the most irritating sounds and background noise. It definitely takes a bit of practice to insert them adequately and you will need a couple of days to understand and adapt to the auditory changes. I tried the Calmer Night in standard size and the Soft Mini variants. Thanks to their amazing customer service and Molly in particular, I was able to understand that I'm fortunate enough to be able to wear both sizes with the same level of comfort and efficiency, but I would definitely recommend most people to try the standard size first, as the brand says.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Currently sat in busy Gatwick airport…

Currently sat in busy Gatwick airport departures. So so busy and loads going on. Started feeling anxious so popped in my "flares" and it was INSTANTLY calmer! Its honestly made the tight knot in my stomach loosen immediately. I'm glad I bought them with me. I've had them a couple of years and honestly well worth the money

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Calmer and Sonic Lens to quiet the world.

I use Calmer when I just need to tone down the outside world. It smoothes the frequencies that aggravate me, especially when mixing live.

I just picked up the Sonic Lens for AirPod Pro. It’s like wearing Calmer as an earbud. And the bass response feels punchier and less latent.

I love the products. Best part is the ease of ordering. Seamless transactions and faster shipping in the U.S. now.

September 17, 2025
Unprompted review
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Rated 5 out of 5 stars

You won't be disappointed

I have ADHD and am a CA in a special needs School. I wore mine today for the first time. Delighted with the result! So much calmer today inside and out! Recommend!
Day 2 I am amazed, I never realized how much noise affected me. Today I could have skipped out of work, still smiling .

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great stuff…

I get distracted by background noises and get very agitated when I go to public places. These Calmers have made things like going to noisy cafes or the supermarket more than just bearable… I actually start smiling when I wear them. Yay!

September 16, 2025
Unprompted review

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