Flight Centre UK Reviews 

41,249
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,355 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the travel consultants are exceptionally helpful, polite, and efficient when arranging complex international itineraries and wonderful vacations. People really appreciate the smooth booking process, thorough knowledge, and prompt communication provided by the friendly team throughout their entire travel planning journey. Some reviewers were not happy with communication issues, noting that follow-ups were missing and certain important aspects of their arrangements were not handled proactively. A few travelers also expressed frustration regarding unhelpful staff attitudes, missing emails, and poor service standards when dealing with unexpected problems.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as consistently polite, friendly, and... See more

Service

Customers consistently note positive experiences with service, highlighting that everything goes smoothly and... See more

Booking process

People report positive experiences with the booking process, describing it as smooth, efficient, and... See more

Holidays

Customers had positive experiences with holidays, highlighting the helpful expertise of the booking staff in... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having made contact with Flight Centre, Imogen Altmann has been handling my booking. Imogen responded very quickly with options for my long-haul flights and her emails have been informative and focuse... See more

Company replied

Rated 5 out of 5 stars

I booked a flight to New Zealand yesterday. I spoke to Gary Matchette . Within 24 hrs he had found me the best deal possible. I cannot recommend flight centre and particularly Gary highly enough. Rea... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend the Flight Centre & Chris Watton highly enough. Throughout my experience with Flight Centre 3rd time now, Chris has been reliable, consistent, efficient and incredibly responsiv... See more

Company replied

Rated 5 out of 5 stars

We'd used Flight Centre previously for flights, this was the first time we'd used them for creating a full trip. We'd already planned and costed the trip through the Canadian Rockies and onto Alaska -... See more

Company replied


Company details

  1. Travel Agency
  2. Cultural Tours Provider
  3. Flights Search Site
  4. Hotel
  5. Recreation Center
  6. Tour Operator

About Flight Centre UK

Written by the company

Flight Centre UK

Written by the company

Your centre for travel!
Flight Centre offers a complete range of holidays including tailor-made Journeys, beach and city Escapes, adventure tours and multi-stop travel, as well as the widest choice of airfares – all at great value for money. Speak to one of our Experts on 0808 239 2411.

Contact info


4.9

Excellent

TrustScore 5 out of 5

41K reviews

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Asks customers to review

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4.9

All reviews

(41,249)

1,327 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Julia was very helpful and friendly

Julia was friendly, helpful and very quick at responding. This was appreciated as we needed to book a flight at short notice. She gave us a few options and we were able to book the right one for us.

June 25, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Sophie Curtis at Flight Centre had the…

Sophie Curtis at Flight Centre had the task of getting return only tickets to my wife in the Philippines.
She pulled this off with great professionalism and patience. I can’t give her praise high enough.
My wife is back safe and sound.
Thank you from the both of us.

June 25, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Lewis was very helpful and didn't…

Lewis was very helpful and didn't pressure us to book

June 23, 2026
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Very helpful in all aspects

Very helpful in all aspects

June 19, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Scarlet

Scarlet, made booking our flights very easy which is what people of a certain age appreciate.
Would have no hesitation in recommending Flight Centre to friends and family.

Malcolm Jack

June 24, 2026
Unprompted review
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Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Takes all the effort out of planning a trip

I told Rachel our requirements and within a few minutes she came back with two very good options. Rachel was very quick in responding to all my queries, wether or not they were sensible. Highly recommended.

June 24, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Brilliant Service Over Many Years

Scarlett has been absolutely fantastic from start to finish. She’s helped me many times over the years, and every experience has been consistently excellent. She makes everything so easy and takes the stress out of organising travel. Her communication is always clear, friendly, and incredibly helpful. Nothing is ever too much trouble, and she handles every detail with real care and professionalism. I’m genuinely grateful for all her support

June 24, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Hi, thanks for sharing this wonderful review for the team! We love to hear that their efficient communication made your booking process so seamless 😊

Rated 5 out of 5 stars

Lewis O

Lewis O. held a professional confidence, was clear with the explanation given to the customers with his reassuring voice, prepared to work late beyond his scheduled hours to deliver results expected by the customers. A trustworthy staff for the company employs him.

June 23, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Contacted Flight Centre whilst planning…Vietnam & Bali

I am booking a honeymoon to Vietnam and Bali through Flight Centre, and Nathaniel was exceptional from start to finish.

My expectations weren't particularly high, but he completely exceeded them. He took the time to listen to exactly what was wanted from the trip and created an amazing itinerary that perfectly matched the brief. He was mindful of the budget provided and managed to put together something fantastic without overspending.

Whenever changes were requested, Nathaniel was happy to make adjustments and worked with us to get everything just right. His communication, attention to detail, and customer service were outstanding throughout the process.

I would highly recommend Nathaniel and Flight Centre to anyone looking for a stress-free and personalised travel booking experience, will definitely be using Nathaniel again.

June 23, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

This is my 3rd time of using the flight…

This is my 3rd time of using the flight centre, and having found them now I wouldn’t go anywhere else.
Staff are extremely helpful and prices very good.
I no longer spend hours searching for the best flights and prices online.
Definately recommend. If you haven’t used them before do so now!

June 23, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Karim

Hi by chance I come in to this flight center because there is on in Angel where I live .
I ask her to help me for flight to Sydney and she done amazing job for me take long time with me about time for flight both ways and stay in Bangkok with Hotel at the end she done perfect job.
Wish her the best

June 23, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Excellent service

I cannot recommend this travel agent highly enough. From the very first enquiry through to booking our holiday, the service has been exceptional.
Liz took the time to understand exactly what we were looking for, provided knowledgeable advice, and was always available to answer any questions. Nothing was too much trouble, and every detail was handled professionally and efficiently.
I was very impressed by their patience, attention to detail, and genuine commitment to ensuring we found the perfect holiday. They made the whole process stress-free and enjoyable, giving complete confidence that everything had been arranged to a high standard.
Excellent customer service, both Liz and Josie went above and beyond. I would not hesitate to use them again in the future and would happily recommend them to family and friends.
Thank you for your outstanding service Liz and Josie.

June 23, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

creative thinker

creative thinker, good listener and nice all round. Good to be face to face with a human and not AI whnn there are so many options to select.
Good that Rachel is well travelled so can share experiences.

June 16, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Scarlett Martin efficient as always .

June 23, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Hi,thank you for your wonderful review! We're thrilled to hear that the team made your booking experience smooth, efficient, and enjoyable. We appreciate you sharing your feedback!

Rated 5 out of 5 stars

Great service at Flight Centre Islington

The service I had at Flight Centre Islington was excellent - Chey-Ann was both friendly and professional, listening carefully to what I needed and then offering a great solution. Highly recommended.

June 22, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Very responsive to our requirements

Very responsive to our requirements. Knowledgeable, friendly and efficient service. Caitlin managed to find us the perfect flights. Thank you so much.

June 20, 2026
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this great review for the team, and how they were responsive and helpful throughout your booking! Thanks for sharing 🙂

Rated 5 out of 5 stars

Fast efficient service as ever

Fast efficient service as ever. I have used the Flight Centre on a number of occasions now - always excellent service.

June 20, 2026
Flight Centre UK logo

Reply from Flight Centre UK

Hi,thank you for your wonderful review! We're thrilled to hear that the team made your booking experience smooth, efficient, and enjoyable. We appreciate you sharing your feedback!

Rated 5 out of 5 stars

I was absolutely delighted with the customer service from Flight Centre.

I was absolutely delighted with the customer service of the two people I dealt with at the Flight Centre. They went above and beyond to help me book our flight to Brazil, we were very stressed doing the booking ourselves and we couldn't believe the kindness and help we got from Emily and Garry. We will definitely use the Flight Centre again and I will recommend them to my family and friends

June 22, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

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