Flight Centre UK Reviews 

41,249
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,355 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the travel consultants are exceptionally helpful, polite, and efficient when arranging complex international itineraries and wonderful vacations. People really appreciate the smooth booking process, thorough knowledge, and prompt communication provided by the friendly team throughout their entire travel planning journey. Some reviewers were not happy with communication issues, noting that follow-ups were missing and certain important aspects of their arrangements were not handled proactively. A few travelers also expressed frustration regarding unhelpful staff attitudes, missing emails, and poor service standards when dealing with unexpected problems.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as consistently polite, friendly, and... See more

Service

Customers consistently note positive experiences with service, highlighting that everything goes smoothly and... See more

Booking process

People report positive experiences with the booking process, describing it as smooth, efficient, and... See more

Holidays

Customers had positive experiences with holidays, highlighting the helpful expertise of the booking staff in... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having made contact with Flight Centre, Imogen Altmann has been handling my booking. Imogen responded very quickly with options for my long-haul flights and her emails have been informative and focuse... See more

Company replied

Rated 5 out of 5 stars

I booked a flight to New Zealand yesterday. I spoke to Gary Matchette . Within 24 hrs he had found me the best deal possible. I cannot recommend flight centre and particularly Gary highly enough. Rea... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend the Flight Centre & Chris Watton highly enough. Throughout my experience with Flight Centre 3rd time now, Chris has been reliable, consistent, efficient and incredibly responsiv... See more

Company replied

Rated 5 out of 5 stars

We'd used Flight Centre previously for flights, this was the first time we'd used them for creating a full trip. We'd already planned and costed the trip through the Canadian Rockies and onto Alaska -... See more

Company replied


Company details

  1. Travel Agency
  2. Cultural Tours Provider
  3. Flights Search Site
  4. Hotel
  5. Recreation Center
  6. Tour Operator

About Flight Centre UK

Written by the company

Flight Centre UK

Written by the company

Your centre for travel!
Flight Centre offers a complete range of holidays including tailor-made Journeys, beach and city Escapes, adventure tours and multi-stop travel, as well as the widest choice of airfares – all at great value for money. Speak to one of our Experts on 0808 239 2411.

Contact info


4.9

Excellent

TrustScore 5 out of 5

41K reviews

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Asks customers to review

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4.9

All reviews

(41,249)

1,327 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Harriet was very helpful again in…

Harriet was very helpful again in arranging our flights to Australia this is the second time we’ve dealt with harriet and again she got us a great deal we shall definitely be dealing with her again.

July 3, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

Rated 5 out of 5 stars

Have had great support

Have had great support, help and advice from Saleha Begum throughout booking a trip to Japan. She kindly dealt with all the back and forth as we found the right flights and price. Much appreciated - thanks again.

July 1, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Singapore Holiday

Chloe was very helpful in booking our flight& hotel to
Singapore and in rectifying the errors in the previous booking. She is very knowledgeable in knowing the system & being patient throughout the process. It was all done to our satisfaction .

July 2, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

First time booking with flight centre…

First time booking with flight centre and the service and support from Mary was first class. Nothing was too much trouble for Mary, who sorted out my itinerary on a tight schedule and exactly to my plan. Thankyou!

July 2, 2026
Unprompted review
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Reply from Flight Centre UK

Thanks for the great review 😊

Rated 5 out of 5 stars

Fantastic experience this week

Fantastic experience this week at Flight Centre Clapham Junction. Jade was super-helpful and proactive. She made what seemed an impossible task for me, aranging a trip to Thailand and Australia, and meeting up with my daughter on the way, a pleasant and rewarding experience. I knew I was in safe and competent hands and I can look forward to my holiday, knowing that, if any issues arise between now and then, I can go back to Jade for help. Totally recommend Flight Centre services.

July 2, 2026
Unprompted review
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Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Good website and service

A really easy to use website made my booking quick, and my contact Ollie was super helpful and attentive to any questions or queries.

July 1, 2026
Unprompted review
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Reply from Flight Centre UK

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Due to serious health problems I had to reschedule my flight

During a six month stay in Australia I was diagnosed with a serious illness the treatment of which ment that I would not be fit to travel on my scheduled flight back to England, I contacted Sacha Johnstone , my contact at Richmond Flight Centre, and explained the situation, which was very stressful for me and she told me not to worry at all , I gave her the date of when I would be fit to travel and she rescheduled everything for me without me having to worry about a thing, it really made things so much less stressful for me and I am very grateful for that

June 22, 2026
Unprompted review
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Reply from Flight Centre UK

Thank you for taking the time to write a lovely review, We are so pleased to hear they've taken such great care of your trip and helped ease the stress of travel 😊

Rated 5 out of 5 stars

Booking made easy

Booking made easy! Jade is extremely helpful and managed my booking without stress and complication. Jade used her knowledge and advised on the best locations and sights to see through her own experiences which is very reassuring. We’ve used flight centre for multiple long haul bookings and will continue to use in the future, thank you Jade 👍🏻

July 1, 2026
Unprompted review
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Reply from Flight Centre UK

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Harry in the Chelmsford store was first…

Harry in the Chelmsford store was first class in rearranging our flights to Australia after being cancelled because of the war. He was very helpful and arranged our trip just as we wanted. Thanks very much Harry.

June 29, 2026
Unprompted review
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Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Amazing planning for trip to Japan

I cannot recommend Alex more. He's been integral in sorting out our flights and accommodation for our trip to Japan in September. He was very patient with our constant changes and revisions to the itinerary and his recommendations have been very helpful. Would recommend him and Flight Centre to anyone looking to travel to Japan!

June 30, 2026
Unprompted review
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Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Michelle explored many options for us…

Michelle explored many options for us to find the best deals and accommodation. She even went off the system to meet one of our requests. We never felt rushed and she spent a lot of time with us.

June 27, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

Rated 5 out of 5 stars

Very helpful

Kiri was very helpful and spent time looking for the best deal for us and flights to suit dates required.
Answered all our questions with courtesy and accuracy and assisted us through the online payments process.

June 29, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

Rated 5 out of 5 stars

Excellent Service - Hannah Holzer

I had an excellent experience booking our family holiday with Hannah at Flight Centre in Richmond. She took the time to really understand what we were looking for and found travel options that suited our needs and budget perfectly.

Hannah made the entire booking process smooth and stress‑free, offering helpful advice and thoughtful suggestions along the way.

We have booked several family holidays with Hannah, and her reliability, knowledge, and dedication have always been consistent every time. I highly recommend her to anyone looking to book their next holiday.

Thank you, Hannah, for making everything so easy — we wouldn’t hesitate to book with you again.

June 18, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Flight Centre takes the fuss and fear out of flight booking

Flight Centre make booking flights so easy; there are lots of online tools available, but it can be so overwhelming with so much information, and figuring out hidden fees, best dates to fly etc. Flight Centre took my requirements and provided me with an excellent option that was cheaper than what I would have got online for a direct flight and better flight times. Alana at the Richmond Centre was a gem - highly recommend.

June 27, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Happy customer.

I've been liaising with Kelly all the way through booking. It took me ages to finalise the details but she was always responsive and helpful, and turned around my itinerary requests really quickly. I'll be using FlightCentre again, highly recommended.

June 26, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Just great!

They helped me get the flight I wanted and were totally efficient about it, and the price was good. BA made a mistake by putting 'no checked luggage' on our tickets but we called FCUK and they sorted the problem immediately. We shall definitely use FCUK again.

May 27, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Hi,thank you for your wonderful review! We're thrilled to hear that the team made your booking experience smooth, efficient, and enjoyable. We appreciate you sharing your feedback!

Rated 5 out of 5 stars

Brilliant sevice

Vicky was brilliant, very patient with changes that we made until our itinerary was completely right for us.
Will recommend & definitely use again.

June 24, 2026
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

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