during waiting for E-ticket, there is no information or update for the status to know where we are. no possibility online to make a pdf print for the reservation. pls. modify your system to send an u... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The email used to book my ticket was completely different than the one I provided, hence when I try to view the booking details on the airlines website I cannot (Edit) The customer service is AMAZIN... See more
Company replied
No annoying 50 popups about additional luggage or any tv shows you want to watch mid flight, all in a very simple layout so you don't have to unnecessarily uncheck all additional things some booki... See more
Ticket booking and details entering was easy and quick. So 4 star rating, and 1 star reduced because in some airports like Delhi airport, one needs to bring a pdf with passenger details like name and... See more
Company details
Written by the company
Vergleichen Sie die billigsten Flüge und Flugtickets von Fluggesellschaften und buchen Sie direkt auch Ihr Hotel und Mietwagen. Flugladen.de – der Billigflug Spezialist
Flugladen.de
Written by the company
- Die Reise Experten
- Flugladen.de ist einer der größten Online-Flugticketanbieter Deutschlands und vergleicht zudem mehr als 120.000 Hotels in über 100 Ländern sowie das weltweite Angebot der größten Autovermieter. Das Unternehmen ist Teil von Travix International BV einem der weltweiten Marktführer in der Reisebranche.
- Fluggesellschaften auf einen Blick
- Flugladen.de vergleicht die Tarife der Fluggesellschaften inkl. Low Cost Airlines und prüft gleichzeitig, ob der günstigste Preis auch verfügbar ist. Erfassen Sie alle Flugangebote(auch Billigflieger)auf einen Blick und finden Sie so schnell und bequem Ihren günstigen Flug.
Contact info
4.1
Great
39K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Promised a refund, then denied everything
I am extremely disappointed with Flugladen's handling of my booking.
My flight (SV167 from Jeddah to Frankfurt on 03 April 2025) could not be used because I lost my passport a few hours before departure.
I immediately tried to change or cancel the booking through both Saudia Airlines and Flugladen. However, I was unable to do so because all changes had to be processed through Flugladen, and their customer service was not available when I needed assistance.
I contacted Saudia Airlines directly and was informed that a rebooking was possible, but only through Flugladen as the travel intermediary.
Afterwards, a Flugladen employee informed me that I was entitled to a partial refund. Later, I received a written email from another employee (Jonah A.) explicitly confirming that my booking was eligible for a refund after deduction of cancellation and administration fees.
I accepted this solution in good faith.
However, Flugladen later completely reversed its position and informed me that no refund whatsoever was possible because the booking was considered a "no-show".
I still have all emails documenting these contradictory statements.
For more than a year, I have been trying to resolve this matter through customer service and consumer protection channels without success.
My main concern is not only the money, but also the lack of consistency, transparency and fair treatment.
Unfortunately, my experience with Flugladen has been very disappointing.
July 1, 2025
Unprompted review
Reply from Flugladen.de
Hello Abdul,
Ich möchte der Sache gerne nachgehen. Ich sende Ihnen eine E-Mail, damit Sie uns Ihre Daten mitteilen können. Sobald wir diese Informationen erhalten haben, melden wir uns per E-Mail bei Ihnen, um das weitere Vorgehen zu besprechen.
Mit freundlichen Grüßen
Flugladen
Bianca
Easy going !!!!
June 10, 2026
Firstly money was deducted twice from…
Firstly money was deducted twice from my account for the purchase of same ticket. And secondly I could not travel on the intended day due toan anavoidable circumstance but getting a refund is impossible. Although the customer care was helpful and asked me to contact the individual airlines. But it was really difficult to get hold of them.It would have been easier if at least Flugladen has the option to modify my booking or get partial refund.
June 9, 2026
Reply from Flugladen.de
Hello Arnwesha,
Thank you for your feedback, it gives us the opportunity to review your booking.
I would be happy to look into this further for you! To help you properly, I am sending you an email where you can share your details with us. As soon as we receive your information, we will contact you immediately to discuss the next steps.
Kind regards,
Flugladen
Bianca
Received 2 one way tickets instead of return ticket
Well I was fully satisfied with the booking process and quoted fare BUT instead of sending me return ticket, they sent me 2 one way tickets which are not acceptable from the authorities of my country if I am traveling as visitor to prospective country. I need flugladen.de to work on this. I don't need 2 tickets on my return ticket order.
June 2, 2026
Unprompted review
Reply from Flugladen.de
Hello Momina,
Vielen Dank für Ihr Feedback.
Es freut uns, dass Sie mit dem Buchungsprozess und dem Preis zufrieden waren. Wir verstehen jedoch, dass der Erhalt zweier separater Tickets zu Unsicherheiten bezüglich der Einreisebestimmungen führen kann.
Bei der Auswahl bestimmter Flüge werden Anschlusstickets aus zwei separaten Tickets kombiniert, um Ihnen den günstigsten Preis zu bieten. Dies wird Ihnen während des Buchungsvorgangs und vor der Zahlung angezeigt.
Ich empfehle Ihnen stets, die Einreisebestimmungen der jeweiligen Länder vor Abschluss der Buchung zu prüfen, um spätere Probleme zu vermeiden.
Mit freundlichen Grüßen
Flugladen
Bianca
I really love this app this app very…
I really love this app this app very helpfull when you are in critical situation you no need to worried 1%i love this app and dont worried about payments you need and very nice smooth payment. Method 🥰🥰🥰❤️🫡
June 10, 2026
I got a nice deal when booking through…
I got a nice deal when booking through this app.
June 3, 2026
Everything is good so far.
June 1, 2026
My last trip to Italy was very good
My last trip to Italy was very good, I was was very happy
May 28, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.