fnp.ae Reviews 762

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and dedication, making the ordering process smooth and easy. Many people appreciate the excellent service provided, noting the efficiency and support received, especially when dealing with complex requests or payment issues. The overall sentiment highlights a positive and professional interaction with the company. However, some customers have expressed dissatisfaction with the delivery service, citing issues like significant delays, unfulfilled orders, or incorrect items being delivered. There are also mentions of poor communication from customer service, with some individuals reporting a lack of follow-up and difficulty in resolving problems, leading to frustration and a negative experience.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Order

Reviewers mention positive feedback about order. Many customers found the ordering process easy and pleasant,... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight quick and efficient... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the helpfulness and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers express significant frustration... See more

Based on these reviews

Rated 4 out of 5 stars

I had nice with the staff and well dedicated with the service and way of interaction with me, honestly saying I had bad experience with online shopping. But dealing with your staff Mr. Rhoby, the... See more

Rated 5 out of 5 stars

I have been using FnP for many years Today Easter Sunday sent my Son some Easter chocolate they were delighted said chocolate absolutely delicious Always the best quality with everything. Today slig... See more

Rated 5 out of 5 stars

Amazing experience! Rhoby was incredibly helpful in assisting me with choosing the perfect gift for my friend. He was patient, kind, and really took the time to understand what I was looking for.... See more

Rated 5 out of 5 stars

I had an issue with the payment while trying to order flowers for my friend, and Rhoby was extremely helpful and supportive throughout the process. He handled the situation professionally and made s... See more


Company details

  1. Florist

Written by the company

Ferns N Petals offer online flower, cake & gift delivery in across UAE


Contact info

4.0

Great

TrustScore 4 out of 5

762 reviews

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Rated 2 out of 5 stars

I had a bad experience with FNP.ae

I had a bad experience with FNP.ae. I ordered a vanilla cake, but they delivered a chocolate cake instead, even after I double-checked my order. Additionally, the cake arrived well before the scheduled time, at 11 AM instead of between 1 and 3 PM. This caused an issue because my mother, whose birthday it was, saw the cake before the celebration. Overall, the experience was disappointing and didn’t meet my expectations.

January 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Well done 👍🏼

They made my son’s birthday cake exactly how we imagined ! delicious, beautiful, and perfectly done. We loved it !!
Rhoby was very professional and very accurate . Highly recommended :)

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Beyond expectation!!!

Very generous of them to call and check my request which I had difficulty to arrange while traveling on the road .the service was Beyond expectation by FNP staff.

January 17, 2026
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Rated 5 out of 5 stars

I had a great experience with FNP in…

I had a great experience with FNP in terms of easy ordering, timely delivery, and good product quality. During my interaction with the service, I, Rhoby, noticed a high level of professionalism and genuine customer care. The support team was responsive and helpful, which made the overall experience very satisfying. I would definitely recommend FNP for gifting needs.

January 15, 2026
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Rated 5 out of 5 stars

fnp is 100% my go-to whenever i have…

fnp is 100% my go-to whenever i have special people celebrating their birthdays. fnp never fails with the service and Surendra made the process so smooth and very easy for me to complete my orders even if i was ordering past 9pm already. He was very attentive and prompt. Thank you so much fnp and Surendra. You guys are amazing.

January 10, 2026
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Rated 1 out of 5 stars

Scammers

Scammers, They will do everything in their power to take your order then will not deliver, I ordered because the website claimed it will be delivered in 1 hour.. They didnt deliver for next 3 days.. I checked with their support, no answer, they kept cutting my calls.. WhatsApp bot is so shady, doesnt let you connect with correct rep, when even connected, they only said it will be delivered tomorrow.. I requested for Refund.. Money not refunded yet! SCAM! do not waste your money with them!

January 5, 2026
Unprompted review

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