The Folio Society Reviews 

33,645
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,537 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently mention that the books are stunning works of art featuring incredible illustrations, beautiful bindings, and exceptional overall quality that makes them feel like true treasures. Consumers also truly love the exceptionally careful packaging that keeps items completely safe and turns unboxing into a genuinely delightful experience. However, some people mentioned experiencing frustrating shipping delays along with a notable lack of clear tracking updates on their orders. Additionally, a few customers shared that items arrived damaged during transit or noted occasional issues regarding incorrect product deliveries.

What people talk about most

Product

Clients share positive opinions on product, expressing widespread delight with the exquisite quality,... See more

Quality

People report positive experiences with quality, noting that the books are beautifully bound, feature... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Order

Reviewers highlight positive aspects of order, noting that ordering is a breeze and shipments arrive quickly.... See more

Service

Customers had positive experiences with service, frequently highlighting fast shipping, helpful staff, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

“How to See Fairies” is wonderful-belated gift for my granddaughter’s birthday. It took MUCH longer to arrive than anticipated - I called. A lovely man reassured me it was on its way, gave me instru... See more

Rated 5 out of 5 stars

I have always enjoyed receiving and giving Folio Society books. I actually started roughly 20 years ago and have some wonderful books on my shelf that I have read and reread. The quality and deliv... See more

Rated 5 out of 5 stars

The book arrived quickly with amazing paper wrapping to keep it safe. Only just started reading, but the foreword(s) paint the impact the nuclear bomb has had. Would recommend it to anyone who has a d... See more

Rated 5 out of 5 stars

Phenomenal care taken in packaging! A lesson for Jeff Bezos whose shipments often arrive damaged because speed is expensive. Getting a replacement book wastes everyone's time and so how is that effici... See more



Company details

  1. Book Publisher
  2. also in
  3. Book Store

About The Folio Society

Written by the company

The Folio Society publishes beautifully crafted collector’s editions of the world’s greatest books, each with newly commissioned illustrations or specially researched photographs throughout. For over 75 years, we have celebrated the unique joy derived from owning, holding and reading a beautiful printed edition of your particular favourite.

Our books can only be purchased new through our website, ordered by post or over the telephone. We deliver to book lovers worldwide.

Beautiful books

We publish exquisitely produced new editions of already published works, with some exclusive anthologies and short story collections. The books we select for publication are timeless – we know they will be enjoyed and appreciated now and in the future. Because each book is considered as an individual object of value in its own right, there is a variety to our design and style – the only uniformity is in the quality of every single edition.

Folio books make wonderful gifts for readers of all ages. Our editions range from the classic fiction to fantasy; science fiction to ancient and modern history; gothic tales to science – there is something for everyone. Please visit our website to see our current collection.

Customer service

Our UK-based customer service team are available to help with your order and delivery queries.

See our international numbers.

Lines are open:
8am to 10pm (UK time) Monday to Friday
9am to 5pm (UK time) Saturday to Sunday

We can offer an exchange or refund (excluding postage) if your book is returned to us within four weeks of purchase.

If for any reason a book does not meet your expectations, you may return it to us within four weeks and we will arrange for an exchange or refund (excluding postage).


Contact info

4.8

Excellent

TrustScore 5 out of 5

34K reviews

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4.8

All reviews

(33,645)

2,535 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful!

Wonderful, beautiful and most qualitative book— I’m thrilled! And please thank Marta for her excellent packing of it. Happy!

October 12, 2026
Rated 5 out of 5 stars

Superb book. Great customer service.

Superb book. I bought The Last Unicorn for my daughter's 40th birthday. She loves it .... the illustrations are great!!
Unfortunately, the 1st book arrived damaged due to the postal service/ courier. I cannot fault the Folio Society's customer services, since they quickly sent a replacement just in time for my daughter's birthday. I will definitely continue to buy from them.

October 7, 2026
Rated 5 out of 5 stars

Folio Society books are a pleasure

The Folio Society publishes books that are beautifully illustrated, expertly bound, and are a delight to read. Perhaps to some they might be a bit pricey, you just can't argue with the quality. Folio Society also packages their books well and gets them to you quickly and safely.

October 11, 2026
Rated 5 out of 5 stars

Beautiful Brilliant Books

I am a second generation Folio collector. Without a doubt the finest books ever made. Thank You Folio Society for wonderful books, great customer service and the fantastic packing.

October 12, 2026
Rated 5 out of 5 stars

Fantasatic buying experience and great products!

The product descriptions and the images provided really helped showcase the product and drove my decision to purchase. The Folio Society does a great job of showcasing their products. The order was easy to place and shipping was quick with the product arriving in perfect condition.

October 5, 2026
Rated 5 out of 5 stars

Unsurpassed Quality

Folio is one of few. Deliveries are always prompt. The packaging is just 'beyond' in all respects. And the quality of the product always exceeds what was seen online. Just a continuous "wow" from this client.

October 12, 2026
Rated 5 out of 5 stars

Bought the third book and final book in…

Bought the third book and final book in the set for my son’s birthday. The order was processed quickly and the book reached me a week later. The book was very well packaged but then I thought the postage was a bit expensive. All in all happy with my purchase and I know my son will be delighted with his present. Recommended seller, pleasure doing business.

October 9, 2026
Rated 5 out of 5 stars

A marvellous book

Great service, fast shipping, wonderful packaging...and most important of all, they produce stunning books! I love this edition of The Wind in the Willows! A huge Thank you to the Folio Society team!

October 9, 2026

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