We decided a while ago that we wanted 5he particular handsets we chose, however, if that weren't the case, 5heir website is easy to use and intuitive yo navigate. The actual tariff costs were clear... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Joshua was polite and really informative when going through my options, they have managed to save me some money per month with no sacrifice or anything I needed to do extra. Really smooth experience a... See more
Company replied
Callum who contacted me was polite,respectful, friendly and very helpful. He advised me of my options as my contract was up and there was no hard sell to go for expensive upgrades etc. He was very pro... See more
Company replied
I had an excellent experience at Fonehouse, thanks to Callum. He was extremely helpful, friendly and knowledgeable, and made the whole process so easy. He took the time to explain everything clearly a... See more
Company replied
Company details
- Telecommunications Service Provider
- Cell Phone Store
- Electronics Store
- Internet Service Provider
- Telephone Company
About Fonehouse
Written by the company
Our team
are all based in the UK and will make every effort possible to understand your needs and
identify a resolution.
We use
DPD's premium next day delivery service to ensure customers receive their handsets
quickly and security.
Established in 1994, we strive to provide our customers, with the lowest price and best
deals across a range of incredible mobile brands.
Fast and
reliable mobile phone repairs. Fonehouse now offer accredited same day phone repairs in
over 50 locations nationwide.
Fonehouse has been looking after customers and their mobile needs for over 30 years.
We continue to offer great prices across New Contract Handsets, Upgrades, Sim Only and Sim Free devices, not only online, but also across our 62 stores nationwide and through our UK based Call Centre.
Our aim is to make your journey in finding your mobile phone solution as easy and enjoyable as possible.......whether that's switching to a new handset & contract, upgrading, trading in an old device, or repairing an existing one......we have the service for you.
Fonehouse... Your Home For All Things Mobile.
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 7GL, BRACKNELL, United Kingdom
- 0333 900 1133
- hello@fonehouse.co.uk
- www.fonehouse.co.uk
4.6
Excellent
39K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
This is the second time I have ordered a new contract phone through Fonehouse and both times the service has been excellent. Tom Fowler my customer service representative was friendly and efficient. He called me back at the time agreed and was able to offer a good deal on the phone I wanted. I would recommend.
August 17, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Ayjay,
We're delighted to hear that you've consistently received excellent service when ordering new contract phones with us. It's wonderful to know that our representative was friendly, efficient, and able to offer a great deal. We appreciate your recommendation!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Pixel 10 Pro purchase
It was straightforward, the vendor communicated and the phone came when they said it would.
August 8, 2026
Reply from Fonehouse
Good Afternoon Ian,
We're so pleased to hear that your experience was straightforward and that our communication met your expectations. It's great that your phone arrived precisely when anticipated.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
I made order with fone house and…
I made order with fone house and service I received was excellent by Micheal Am recommending this to everyone Their service is with respect
August 17, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Fatima,
We're delighted to hear that you received excellent service and that our team member provided service with respect. We appreciate you recommending us to everyone!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
once i decided what I wanted it was…
once i decided what I wanted it was quick and easy. phone delivered promptly too.
July 23, 2026
Reply from Fonehouse
Good Afternoon Ian,
We're so pleased you found the process quick and easy once you made your decision, and that your phone was delivered promptly!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Give kayla a raise very helpful and a…
Give kayla a raise very helpful and a lovely girl. Thanks for the swift help.
August 17, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon James,
We're so pleased to hear that our team member was very helpful and a lovely girl. We truly appreciate your kind feedback regarding the swift assistance!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon Nick,
We're delighted to hear you're pleased with your new phone, the excellent price, and the timely delivery! Thank you for sharing your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Callum was really helpful explained…
Callum was really helpful explained everything in detail and answered all questions I put to him. Great service by fonehouse will 100% use them again.
August 17, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Ryan,
We're delighted to hear that our team member was really helpful, explained everything in detail, and answered all your questions. We appreciate your positive feedback and look forward to assisting you again.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Very good service delivered on time…
Very good service delivered on time with no problems
August 15, 2026
Reply from Fonehouse
Good Afternoon Colin,
We're so pleased to hear that you received very good service and that your delivery arrived on time without any issues. We truly appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Very straight forward from beginning to…
Very straight forward from beginning to end. Quick delivery 😀
August 7, 2026
Reply from Fonehouse
Good Afternoon Deborah,
We're delighted to hear that your experience was straightforward from start to finish and that you received quick delivery! We truly appreciate your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Best deal I found with rapid and…
Best deal I found with rapid and excellent delivery.
August 15, 2026
Reply from Fonehouse
Good Afternoon Richard,
We're happy you found the best deal and experienced rapid and excellent delivery! Thank you for your positive feedback; it truly means a lot to our team.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
First class service from Tom today
First class service from Tom today, I am new to Fonehouse and so far very impressed.
August 17, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Mr T ,
We're delighted to hear you received first-class service and are impressed with your initial experience with us! We appreciate your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon Yvonne,
We appreciate your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon Shabby,
We appreciate your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Anthony was lovely
Anthony was lovely, made the upgrade quick and easy and even saved me money on my monthly bills
August 17, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Lindsay,
We're so pleased to hear that your upgrade was quick and easy, and that we could help you save money on your monthly bills! We appreciate your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
My caller Joshua was very helpful and…
My caller Joshua was very helpful and very understanding everything what was said was clear and easy to understand very patient
August 17, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Robin,
We're delighted to hear that our team member was very helpful and understanding. We're so pleased that everything said was clear, easy to understand, and that they were very patient!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Anthony was excellent
Anthony was excellent. An order didn't go through online, and he processed it without any bother. It was a bit complicated because of the student discount and a special offer. He was informative ptaient and friendly. I felt confident and comfortable switching to 3 after over 20 years at Vodafone. Well done, Anthony; you are a credit to your team and thanks so much for your personalised service.
August 17, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Angela,
We're delighted to hear about the excellent service you received. It's wonderful that your order was processed smoothly despite the complexities, and that you felt confident and comfortable with your switch. We appreciate your kind words.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Excellent customer service
Excellent customer service, very helpful, nothing to much trouble, and they keep the prices low.
August 17, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Samantha,
We're delighted to hear that you experienced excellent customer service and found our team very helpful. We're also pleased that you appreciate our commitment to keeping prices low.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Easy to order through comparison site
Easy to order through comparison site, had everything i was looking for in a new phone at a reasonable price.
Speedy delivery with a timed slot, and fast transfer to old sim and number.
Happy with service.
August 8, 2026
Reply from Fonehouse
Good Afternoon Lynn,
We're delighted to hear that ordering through a comparison site was easy and you found everything you were looking for at a reasonable price. We're also glad to know about the speedy delivery and fast transfer of your old SIM and number. Thank you for your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Recommend Joshua!
Joshua was polite and really informative when going through my options, they have managed to save me some money per month with no sacrifice or anything I needed to do extra. Really smooth experience and would highly recommend. Thank you Joshua!
August 17, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Elise,
We're so pleased to hear about your positive experience! It's wonderful to know that our team member was polite and informative, helping you save money without any extra effort on your part. We appreciate you highlighting the smooth experience.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Excellent Customer Service from the Sales Team
I experienced an issue when attempting to place an order on the website, so I have downgraded my rating due to this. However, I spoke to Michael from the sales team who placed the order successfully over the phone with me. He was very helpful and efficient - 5* for customer service!
August 17, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon,
We're truly sorry to hear you encountered difficulty placing your order online. We appreciate you bringing this to our attention. However, we are delighted to know that our sales team was able to assist you efficiently over the phone. We always strive to provide excellent customer service.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
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