We decided a while ago that we wanted 5he particular handsets we chose, however, if that weren't the case, 5heir website is easy to use and intuitive yo navigate. The actual tariff costs were clear... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Joshua was polite and really informative when going through my options, they have managed to save me some money per month with no sacrifice or anything I needed to do extra. Really smooth experience a... See more
Company replied
Callum who contacted me was polite,respectful, friendly and very helpful. He advised me of my options as my contract was up and there was no hard sell to go for expensive upgrades etc. He was very pro... See more
Company replied
I had an excellent experience at Fonehouse, thanks to Callum. He was extremely helpful, friendly and knowledgeable, and made the whole process so easy. He took the time to explain everything clearly a... See more
Company replied
Company details
- Telecommunications Service Provider
- Cell Phone Store
- Electronics Store
- Internet Service Provider
- Telephone Company
About Fonehouse
Written by the company
Our team
are all based in the UK and will make every effort possible to understand your needs and
identify a resolution.
We use
DPD's premium next day delivery service to ensure customers receive their handsets
quickly and security.
Established in 1994, we strive to provide our customers, with the lowest price and best
deals across a range of incredible mobile brands.
Fast and
reliable mobile phone repairs. Fonehouse now offer accredited same day phone repairs in
over 50 locations nationwide.
Fonehouse has been looking after customers and their mobile needs for over 30 years.
We continue to offer great prices across New Contract Handsets, Upgrades, Sim Only and Sim Free devices, not only online, but also across our 62 stores nationwide and through our UK based Call Centre.
Our aim is to make your journey in finding your mobile phone solution as easy and enjoyable as possible.......whether that's switching to a new handset & contract, upgrading, trading in an old device, or repairing an existing one......we have the service for you.
Fonehouse... Your Home For All Things Mobile.
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 7GL, BRACKNELL, United Kingdom
- 0333 900 1133
- hello@fonehouse.co.uk
- www.fonehouse.co.uk
4.6
Excellent
39K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Amazing customer service
August 14, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Louise,
We appreciate your positive feedback on the great service.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
All you can ask for
Daniel rang me to let me know my contract was ending, made everything really straight-forward with the upgrade and meant I didnt need to do anything at all to keep my number. Great service all round
August 14, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Ashley,
We're so pleased to hear that your contract renewal was made straightforward and that you didn't need to do anything to keep your number. We appreciate your positive feedback on the great service.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Taila was very helpful and courteous
Taila was very helpful and courteous, acting professionally at all times. I felt valued as a customer and listened to. It makes a huge difference to be able to actually speak to someone.
Great customer service from Fonehouse - thank you.
August 14, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon,
We're absolutely delighted to hear you had such a positive experience! It's wonderful to know that our team member was helpful, courteous, and professional, making you feel valued and listened to. We agree that being able to speak to someone makes a huge difference.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Customer service rep Aimee was very…
Customer service rep Aimee was very knowledgeable & helpful , would of given 5 stars but omitted 1 just because not fully had my issue resolved yet , but Aimee has pointed me in the right direction to get it resolved!
August 14, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Susan,
We're so glad to hear that our team member was knowledgeable and helpful in guiding you towards a resolution. We understand that your issue isn't fully resolved yet, but we're pleased that you feel pointed in the right direction. We appreciate your feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon Michail,
Thank you for your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Tom was very helpful and patient
Tom was very helpful and patient. The deals however as a ongoing customer are poor, will consider leaving
August 14, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Jay,
We're glad to hear our team member was helpful. We understand your concerns about ongoing deals and appreciate you sharing your perspective as a loyal customer. We are always working to improve our offerings.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
A very awesome and swift service
A very awesome and swift service. The delivery was swift, fast and my order was exactly as i wanted. Blue iphone 17 pro max. I'll be interested to know if theres room for an upgrade when 18 comes out. Weldone to the team at fonehouse
April 6, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Oluwatoye,
We are absolutely thrilled to hear that you received such awesome and swift service! It's wonderful to know your order was exactly as you wanted. We appreciate your interest in future upgrades and look forward to assisting you again.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Excellent service and very helpful in…
Excellent service and very helpful in upgrading my phone and was contacted to let me know i can upgrade and Mackenzie was very helpful in the whole process thankyou.
August 14, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Mark,
We're delighted to hear that you received excellent service and that our team was very helpful in assisting you with your phone upgrade. Thank you for your kind words!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Callum - Sales
Callum was relaxed and friendly. He was very clear and polite.
August 14, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Jessi,
We're so pleased to hear that our team member was relaxed, friendly, clear, and polite. We truly appreciate you sharing your positive experience with us.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Great customer service
Taylor was really helpful on my call today, great customer service.
August 14, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Jen,
We're delighted to hear that our team member was really helpful on your call today and provided great customer service. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Have you go to experience with Jennifer…
Have you go to experience with Jennifer on the phone? Understood everything that she talked about and she put me a tease got it sorted within matter of five minutes to swap over my numbers which I missed on the Internet.
August 14, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon,
We're so pleased to hear about your positive experience with our team member! It's wonderful to know that everything was clearly explained and that your number swap was resolved so quickly. Thank you for sharing your feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Daniel rang me back on the day I was…
Daniel rang me back on the day I was available very helpful with his service
August 14, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Nicola,
We're delighted to hear that our team member was very helpful and contacted you at your convenience. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Micheal has been really helpful when…
Micheal has been really helpful when upgrading both phones
August 14, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Codie,
We're so glad to hear that you had a positive experience with your phone upgrades and found our team member to be really helpful. Thank you for your kind feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Nicole was extremely helpful and got me…
Nicole was extremely helpful and got me a cracking deal on the S26 ultra 👍
August 14, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon David,
We're delighted to hear that our team member was extremely helpful and assisted you in getting an excellent deal! We appreciate your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
My second tine using Fonehouse; experiences have been very good.
This was my second time using Fonehouse and I will continue using them in the future for renewing / upgrading mobile phone contracts. They provide best available deals across various providers and let you decide. They will also check for you which network works best in your area.
Fonehouse staff are very professional; I was assisted by Dan who was very knowledgeable and respectful. He was able to answer all my questions, without putting me on hold every couple of minutes. They carry out the same high-standard due diligence checks, and the process is efficient and seamless. I made clear what I was looking for, and there was no attempt to sell me everything under the sun that I did not need. Dan was able to provide on-the-spot information regarding any queries that I had.
My experiences with Fonehouse have been very good and I can highly recommend Fonehouse.
August 13, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Jenny,
We are so pleased to hear about your excellent experience with us, especially your positive interactions with our team member. It's wonderful to know that we could provide you with the best available deals and assist you efficiently with your mobile phone contract renewal. We truly appreciate your kind words regarding our professional and knowledgeable service, and we look forward to continuing to assist you in the future. Thank you for your strong recommendation!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Miss Taylor
Miss Taylor, very wonderful person who helped cancel the order I no longer needed,( was out stock for some periods)
She is very polite and very helpful..
Can't review the company but customer service is the best
August 14, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Taj,
We're so pleased to hear that our team member was very polite and helpful in assisting you with your order cancellation. We truly appreciate your kind words about our customer service!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Morning Carl,
We're so happy to hear that you received prompt and professional assistance. Thank you for your positive feedback; we appreciate it.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Listen to my needs and explained the…
Listen to my needs and explained the benefits of the deal.
August 13, 2026
Unprompted review
Reply from Fonehouse
Good Morning R Johnstone,
We are so glad we could clearly explain the benefits and meet your needs. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Spot on service 100% would recommend 👍
August 5, 2026
Reply from Fonehouse
Good Afternoon Conan,
We're so glad you had such a positive experience with our service! We truly appreciate your recommendation.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Great service from Fonehouse
Great service from Fonehouse. Good offer and vert swift delivery. East process. Only let down by Talk Mobile's Customer Service which is frustratingly poor.
August 12, 2026
Reply from Fonehouse
Good Morning Gary,
We're so glad to hear you had a great experience with our service and swift delivery! We truly appreciate your positive feedback. We're sorry to learn about the issues you encountered with the network's customer service.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
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