We decided a while ago that we wanted 5he particular handsets we chose, however, if that weren't the case, 5heir website is easy to use and intuitive yo navigate. The actual tariff costs were clear... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Joshua was polite and really informative when going through my options, they have managed to save me some money per month with no sacrifice or anything I needed to do extra. Really smooth experience a... See more
Company replied
Callum who contacted me was polite,respectful, friendly and very helpful. He advised me of my options as my contract was up and there was no hard sell to go for expensive upgrades etc. He was very pro... See more
Company replied
I had an excellent experience at Fonehouse, thanks to Callum. He was extremely helpful, friendly and knowledgeable, and made the whole process so easy. He took the time to explain everything clearly a... See more
Company replied
Company details
- Telecommunications Service Provider
- Cell Phone Store
- Electronics Store
- Internet Service Provider
- Telephone Company
About Fonehouse
Written by the company
Our team
are all based in the UK and will make every effort possible to understand your needs and
identify a resolution.
We use
DPD's premium next day delivery service to ensure customers receive their handsets
quickly and security.
Established in 1994, we strive to provide our customers, with the lowest price and best
deals across a range of incredible mobile brands.
Fast and
reliable mobile phone repairs. Fonehouse now offer accredited same day phone repairs in
over 50 locations nationwide.
Fonehouse has been looking after customers and their mobile needs for over 30 years.
We continue to offer great prices across New Contract Handsets, Upgrades, Sim Only and Sim Free devices, not only online, but also across our 62 stores nationwide and through our UK based Call Centre.
Our aim is to make your journey in finding your mobile phone solution as easy and enjoyable as possible.......whether that's switching to a new handset & contract, upgrading, trading in an old device, or repairing an existing one......we have the service for you.
Fonehouse... Your Home For All Things Mobile.
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 7GL, BRACKNELL, United Kingdom
- 0333 900 1133
- hello@fonehouse.co.uk
- www.fonehouse.co.uk
4.6
Excellent
39K reviews
Asks customers to review
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Easy to buy and deliver so quick also…
Easy to buy and deliver so quick also phone is new and deals also very cheap and reliable i recommend this company if you looking for cheap and affordable deals
August 12, 2026
Reply from Fonehouse
Good Morning Nabeel,
We're delighted to hear that your purchase was easy and that delivery was so quick! It's wonderful to know you found our phone deals to be cheap and reliable. Thank you for recommending us!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Morning Muhammad,
Thank you for your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Great deals and easy to apply,very…
Great deals and easy to apply,very competitive prices and excellent selection of handsets,super fast next day delivery was awesome,made my daughters day
August 5, 2026
Reply from Fonehouse
Good Afternoon Scott,
We're absolutely thrilled to hear you found great deals and competitive prices, along with an excellent selection of handsets. It's wonderful that our super-fast next-day delivery made your daughter's day!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Thank you Fonehouse Harpenden
Thank you Fonehouse, Harpenden for the excellent advice and customer service you provided regarding a problem I had with my mobile phone battery. I ended up purchasing a new mobile and was so impressed that you also transferred all my old pictures and apps from my old to new phone. A life saver for a non-teccy like me. I will definitely be back and thoroughly recommend you and your service to family and friends.
August 13, 2026
Unprompted review
Reply from Fonehouse
Good Morning Jackie,
We're so happy to hear that our team in Harpenden provided excellent advice and customer service! We're glad we could assist with your mobile phone battery issue and make the transfer of your photos and apps a smooth experience. We look forward to welcoming you back!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Surprisingly great service
Surprisingly great service! I was very easily able to get in contact with a real person from customer service and they fixed my issues very quickly. They were polite, friendly and very helpful. The phone I got is great.
August 5, 2026
Reply from Fonehouse
Good Afternoon Lisa,
We're so pleased to hear you had such a positive experience with our customer service team! It's wonderful that you were able to connect with a real person easily and that your issues were resolved quickly. We're also delighted you're happy with your new phone.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon Daniel,
Thank you for your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Tom was very friendly
Tom was very friendly, knowledgeable and tried hard to give me the best deal possible. Excellent customer service
August 14, 2026
Unprompted review
Reply from Fonehouse
Good Morning,
We're delighted to hear that our team member was friendly, knowledgeable, and worked hard to get you the best possible deal. We appreciate your positive feedback on the excellent customer service!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Excellent, friendly service
Joshua took the time to explain the options available. He carefully outlined the prices and contact terms which enabled me to make an informed decision. Very professional and friendly. Would recommend.
August 14, 2026
Unprompted review
Reply from Fonehouse
Good Morning Shirley,
We're delighted to hear that our team member took the time to clearly explain all the available options, prices, and terms, enabling you to make an informed decision. We appreciate your recommendation!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Easy to use website
Easy to use website. Clear contract Comms. Helpful telephone contact team.
August 12, 2026
Reply from Fonehouse
Good Morning Tricia,
We're so pleased to hear that you found our website easy to navigate and our contract communications clear. It's wonderful to know our telephone team was helpful. Thank you for your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
The advisor was very helpful in…
The advisor was very helpful in explaining the best plan that would help me save money while renewing my contract before it expired. With 75 days remaining on my 24-month contract, I was able to renew for another 12 months at a lower monthly cost, bringing my bill down.
August 14, 2026
Unprompted review
Reply from Fonehouse
Good Morning,
We're so glad to hear that our advisor was able to assist you in finding a plan that helps you save money on your monthly bill. It's wonderful that we could help you renew your contract early at a lower cost. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Mackenzie was really helpful and made…
Mackenzie was really helpful and made sure I understood everything
August 14, 2026
Unprompted review
Reply from Fonehouse
Good Morning Natalie,
We're delighted to hear that our team member was really helpful and ensured you understood everything. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Callum who contacted me was very helpful
Callum who contacted me was polite,respectful, friendly and very helpful. He advised me of my options as my contract was up and there was no hard sell to go for expensive upgrades etc. He was very professional. Gave me all the information and asked throughout if there was anything I needed clarity on. He is an asset to your company.
August 14, 2026
Unprompted review
Reply from Fonehouse
Good Morning Violanda,
We're delighted to hear about your positive experience and that our team member was polite, respectful, and very helpful. We appreciate your feedback regarding the clear information and professional service you received.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Very good service speedy delivery and…
Very good service speedy delivery and really good deals. Runs on a reliable network and so far my limited dealings with customer support have been positive.
August 5, 2026
Reply from Fonehouse
Good Morning Andy,
We're delighted to hear that you've experienced very good service, speedy delivery, and really good deals. It's wonderful to know that our network is reliable and that your interactions with customer support have been positive.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Great Service!
Anthony (Chamberlain) was extremely professional and super efficient! Phones arrived the next day , wouldnt hesitate to recommend Fonehouse. Easy transaction and very straightforward.
August 13, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Louise,
We're delighted to hear that our team member was extremely professional and super efficient! It's wonderful that your phones arrived the next day and that you found the transaction easy and straightforward. Thank you for your recommendation!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Amazing customer service
August 14, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Louise,
We appreciate your positive feedback on the great service.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
All you can ask for
Daniel rang me to let me know my contract was ending, made everything really straight-forward with the upgrade and meant I didnt need to do anything at all to keep my number. Great service all round
August 14, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Ashley,
We're so pleased to hear that your contract renewal was made straightforward and that you didn't need to do anything to keep your number. We appreciate your positive feedback on the great service.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Taila was very helpful and courteous
Taila was very helpful and courteous, acting professionally at all times. I felt valued as a customer and listened to. It makes a huge difference to be able to actually speak to someone.
Great customer service from Fonehouse - thank you.
August 14, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon,
We're absolutely delighted to hear you had such a positive experience! It's wonderful to know that our team member was helpful, courteous, and professional, making you feel valued and listened to. We agree that being able to speak to someone makes a huge difference.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Customer service rep Aimee was very…
Customer service rep Aimee was very knowledgeable & helpful , would of given 5 stars but omitted 1 just because not fully had my issue resolved yet , but Aimee has pointed me in the right direction to get it resolved!
August 14, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Susan,
We're so glad to hear that our team member was knowledgeable and helpful in guiding you towards a resolution. We understand that your issue isn't fully resolved yet, but we're pleased that you feel pointed in the right direction. We appreciate your feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon Michail,
Thank you for your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Tom was very helpful and patient
Tom was very helpful and patient. The deals however as a ongoing customer are poor, will consider leaving
August 14, 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Jay,
We're glad to hear our team member was helpful. We understand your concerns about ongoing deals and appreciate you sharing your perspective as a loyal customer. We are always working to improve our offerings.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
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