Fortnum & Mason Reviews 

54,009
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 22,443 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that placing online orders is exceptionally simple and straightforward, while purchases arrive swiftly and in perfect condition. People truly love sending these delightful items as special presents to family and friends, enthusiastically praising the wonderful product quality and the beautiful overall presentation. Some reviewers were not happy with delivery problems, noting that packages occasionally went to the wrong address or contained scratched and heavily damaged boxes. Consumers also mentioned occasional instances of receiving incorrect goods or missing contents that created quite a considerable inconvenience during important family celebrations.

What people talk about most

Product

People report positive experiences with product quality, noting delicious flavours and wonderful gifts.... See more

Delivery service

Consumers find delivery service to be prompt and reliable, consistently praising fast shipping times and... See more

Quality

Users describe positive interactions with quality, consistently highlighting high standards and excellent... See more

Order

Customers consistently note positive experiences with order processes, highlighting the ease of placing... See more

Service

Reviewers highlight positive aspects of service, noting that everything is consistently easy and excellent.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Years ago I would travel on the train to fortnum and masons to buy food , wine and chocolates. Last year I saw the friends of fortnum and masons application so recently joined and I've had 2 deliveri... See more

Company replied

Rated 5 out of 5 stars

I'm based in Cairo and I had to catch my retired boss while in London to send him a gift for his birthday while in a very short business trip there. Only Fortnum & Mason could do this for me through a... See more

Company replied

Rated 5 out of 5 stars

You can rely on Fortnum and Mason to sell quality products and deliver them well packaged and in a timely fashion. I love receiving parcels from Fortnums . It’s like opening a Christmas present at any... See more

Company replied

Rated 5 out of 5 stars

The cognac was bought for me as a present by my son who lives in the US . As we had drunk it all before he arrived with his family for a summer holiday with us I needed to replace it quick . The site... See more

Company replied


Company details

  1. Corporate Gift Supplier
  2. Coffee Shop
  3. Cookie Shop
  4. Gift Basket Store
  5. Gift Shop
  6. Tea Store

About Fortnum & Mason

Written by the company

Welcome to Fortnum & Mason.

Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.

In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.

Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.

Contact info

This Way To All The Lovely Things...

Joyful gifts and exceptional food & drink await at Fortnum & Mason.

4.5

Excellent

TrustScore 4.5 out of 5

54K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(54,009)

22,164 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I have to start by saying all was…

I have to start by saying all was delicious. However, I have to mention one negative point - I had ordered chocolate covered biscuits. Unfortunately, they arrived melted, which significantly affected the experience. I didn’t expect this as shipping fee is 10 pounds.

July 31, 2026
Rated 5 out of 5 stars

Very pleased

Bought a hamper for my husband's 60th as honestly didn't know what to get that he hadn't already had. Best decision yet, he loved it and was quite overwhelmed. Delivered quickly and safely, well packaged and the contents were all A+ in quality and taste. Yes it was expensive, but it was worth it for the quality and experience and to have a bit of luxury for a special event.

August 7, 2026
Rated 5 out of 5 stars

Easy to use website

I love Fortnum & Mason's website it is very user friendly and easy to navigate. From first click to delivery I was kept well informed without being snowballed with excessive emails. It is very easy to spend money with Fortnum & Mason but everything is of such good quality that you don't really mind. Overall I believe Fortnum & Mason to be a very customer focused company.

August 4, 2026
Rated 5 out of 5 stars

Little Pricey for Everyday, But Worth It For Little Gifts.

Ordered online, website really simple and straightforward to use and an excellent selection.
My order was delivered on time (actually, a couple of days earlier than expected!), and really well packaged using all recyclable materials. The items I ordered are food gifts to family, so I can't really review at the moment. But Im certain they'll be delicious!

August 6, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look