I order from F&M almost every year at Christmastime. I’ve had afternoon tea at their London store several times, & it’s fantastic. Excellent food, service, & tea. I’ve received 2 hampers from my hu... See more
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Review summary
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Always love my purchases from here. Swift delivery, beautiful packaging and superb items. From conserves and chocolates to dog treats and hampers... recipients always delighted. The musical biscuit ti... See more
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I had forgotten to arrange delivery of a birthday gift for a family member, although I had already identified the Fortnum & Mason items I wanted to send. F&M delivered next day, even though it was a S... See more
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Ester on the meat deli department Is just fabulous every time my husband Alan and I come in ester always makes you feel so welcome ( we always buy more than we came in for ) because she will tel... See more
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Company details
About Fortnum & Mason
Written by the company
Welcome to Fortnum & Mason.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Contact info
181 Piccadilly , W1A 1ER, London, United Kingdom
- +44 (0)20 7734 8040
- www.fortnumandmason.com
This Way To All The Lovely Things...
4.5
Excellent
54K reviews
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Reply from Fortnum & Mason
Dear Michelle,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your delivery experience was excellent. We are pleased that your order arrived as expected, and we appreciate your custom.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Excellent Choice for A Surprise Gift
I'm based in Cairo and I had to catch my retired boss while in London to send him a gift for his birthday while in a very short business trip there. Only Fortnum & Mason could do this for me through an online order, with a large variety of products that suits his taste which I could select from and with sharpness in delivery time. It was an amazing surprise for him. I received the delivery confirmation exactly as I expected. Thank you so much!!
July 22, 2026
Reply from Fortnum & Mason
Dear Nancy,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that we could help make your retired boss’s birthday such a memorable occasion. Thank you for choosing Fortnum & Mason for this special surprise all the way from Cairo!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
The welcome gift arrived broken into…
The welcome gift arrived broken into tiny pieces and then the customer service asked what I want them to do ??
July 29, 2026
Reply from Fortnum & Mason
Dear Victoria,
We are sorry that your welcome gift arrived damaged and sincerely apologise for the disappointment this must have caused.
As soon as we became aware of the issue, we took over your enquiry and arranged for a replacement mug to be sent to you for the following day. We are pleased that we were able to resolve the issue promptly, although we certainly regret that your initial experience led to disappointment.
We take feedback such as yours seriously and will ensure it is shared with the relevant teams. We hope that your replacement arrived safely and that you are able to enjoy it.
Kind regards,
I don’t think I’ve ever had an Fortnums…
I don’t think I’ve ever had an Fortnums experience that has not been five stars!
Excellence and continuity of service always.
July 22, 2026
Reply from Fortnum & Mason
Good afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your Fortnum & Mason experiences have consistently been five stars and that you value the excellence and continuity of our service.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Good afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you are pleased with the item and that you found it so stylish.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Superb service very easy to order and…
Superb service very easy to order and very fast delivery with really helpful updates.
And my daughter loved her gift.
July 21, 2026
Reply from Fortnum & Mason
Good afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found our service easy to use, with fast delivery and helpful updates. It is wonderful to know that your daughter loved her gift too!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Great Tea love it
July 29, 2026
Reply from Fortnum & Mason
Good afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you are enjoying our tea and that you love it.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Got the wrong order delivered
Got the wrong order delivered and despite sending the delivery note with someone else’s name on still waiting for the correct goods. Feel like I’m having to bend over backwards to get through to them - really put me off using them again.
July 22, 2026
The gift arrived as requested and ,was…
The gift arrived as requested and ,was delivered by a very helpful driver.
I then received a glowingly appreciative response and thanks from my friend.
July 28, 2026
Reply from Fortnum & Mason
Good afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your gift arrived as requested and that our driver was so helpful. It is wonderful to know that your friend was so appreciative of the gift and that it was so warmly received.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
The products are always first class and…
The products are always first class and you can rely on them being so.
July 29, 2026
Reply from Fortnum & Mason
Good afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you consistently find our products to be first class and that you can rely on us to maintain such high standards.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Good afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you love the liner and that it has allowed you to make use of your large basket for storing your blankets.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
F&M is simply amazing
F&M is simply amazing! Love all the products and enjoy the super satisfying online service! Many thanks!
July 29, 2026
Reply from Fortnum & Mason
Dear Diana,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear such wonderful feedback. Thank you for your kind words about our products and online service. It is fantastic to know that you continue to enjoy the Fortnum & Mason experience!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
The order went through very easy and…
The order went through very easy and quickly, and the delivery was excellent, we love Fortnum & Masons Tea
July 22, 2026
Reply from Fortnum & Mason
Dear Kim,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that placing your order was quick and easy, and that you were pleased with the delivery service. We trust the contents of your order were thoroughly enjoyed!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Christine,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with our fast delivery service and that your order arrived well packed. We trust the contents were thoroughly enjoyed!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Quality control is assured here and…
Quality control is assured here and value is appropriate to this and the great service. Great all round.
July 29, 2026
Reply from Fortnum & Mason
Dear RH,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found our quality control, value, and service to be of such a high standard. We work hard to ensure that every product meets our quality expectations, and it is wonderful to know that this has been reflected in your experience!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Great selection of food items
Great selection of food items. The shipping to USA was so easy and quick. The parcel arrived safely and the results were 5*
July 22, 2026
Reply from Fortnum & Mason
Dear Paul,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with both our product selection and delivery service. We are thrilled that you found a great selection of food items and that your order was delivered to the USA quickly and without any issues. We trust the contents were thoroughly enjoyed!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
This is our 3rd time to order … It’s…
This is our 3rd time to order … It’s still good, one of the best tea !
July 29, 2026
Reply from Fortnum & Mason
Dear Rizalina,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you have chosen to order from us for the third time.
Thank you for your continued custom and for your lovely feedback. It means a great deal to us to know that you continue to enjoy our tea and consider it one of the best!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Hunny pot basket
Everything was as described, basket is very well made no defects.
Delivered on time and packaging was excellent to ensure no damage by delivery service.
July 22, 2026
Reply from Fortnum & Mason
Dear Amanda,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you are pleased with your Hunny Pot Basket. It is wonderful to know that the basket met your expectations in terms of quality and craftsmanship, and that it arrived in perfect condition. We trust the contents were thoroughly enjoyed!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Alla,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with your order. It is wonderful to know that the hamper was well made, arrived promptly, and that you enjoyed the tea. We trust the contents were thoroughly enjoyed!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Great products as always
Great products as always. Fast service and kept informed of the o order from start to finish.
July 22, 2026
Reply from Fortnum & Mason
Dear Andrew,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you continue to enjoy our products. It is wonderful to know that you were pleased with both the quality of our products and the fast service you received. We are also glad that our order updates kept you informed every step of the way!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
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